Saints Row IV Inauguration Station
Professor Pew Aug 6, 2013 @ 4:01pm
Account issues with Inauguration Station or the website
Hi everyone,

If you are having issues with your account that are related to Forgot Password emails not arriving, send an email with your username and email address (or other details if you can't remember which email you used) to saintaccount@deepsilver.com.

For as long as me and my colleague can, we will fix these issues manually so your accounts will be fixed faster. We want to help out as many people as we humanly can, and we are pretty fast at it. At the current rate of emails we are getting, however, we may have to resort to forwarding people to our official tech support instead at some point. We also have to work on cool plans and content for Saints Row fans, after all!

We've integrated this email address into our customer service system in order to help more people faster.

If it takes a while for us to get back to you, please be patient as we are getting a lot of emails. There may also be a set of hours where we unfortunately will need to sleep. (Sorry about that.)

We recently moved the database of Saints Row users from THQ to SaintsRow.com, but there are people who have once signed up for a THQ account with another game than Saints Row: The Third. Since many of these THQ IPs now belong to different companies, and different games also have specific databases based on which game you created a THQ account with, that creates some troubles as you can perhaps imagine.

We try to manually migrate as many people as we can to the SaintsRow.com database, and send them a password reset email. We're also working on linking/unlinking systems. In the meantime, we can always delete a linked account if you want to link your Steam ID/PSN ID/Gamertag to a new account. This process automatically unlinks it.

If you have an issue with Inauguration Station itself that is not account related, please leave a message in the Bug report thread instead.

Thanks for understanding!

Maurice Tan
International Community Manager at Deep Silver
Last edited by Professor Pew; Aug 9, 2013 @ 10:16am
Showing 1-15 of 28 comments
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Adam Beckett Aug 6, 2013 @ 4:11pm 
Kudos, for trying the insane thing (manual labor).

Instead of asking the username for password recovery, why not ask the email-address, instead? I have no clue what account is attached to what email address at this point = have no clue "where" to expect "what" (account) not working.

[edit] The Steam account is "locked" to the username, it seems = creating a new account on the "new" (migrated) Saints Row website won't help. :(

Anyway - good luck.
Last edited by Adam Beckett; Aug 6, 2013 @ 4:25pm
TheFawz Aug 7, 2013 @ 9:14pm 
It's really nice of you guys to go throug the trouble of manually sending out password recoveries, but as was mentioned it would have been great if we could simply log-in with a different account instead of being forced into one.

Hopefully it all gets rectified come launch.
Professor Pew Aug 8, 2013 @ 2:20am 
We're working on the linking/unlinking part too.
Lee Aug 9, 2013 @ 1:57am 
what if i forgot which email i linked to that account? can i still unlink steam from that account?
-eXo- Shakugan Aug 9, 2013 @ 11:48am 
I have the email, username, and password correct because i tried it on the THQ site. Saints Row 3 wont let me log in since i guess the community is not deep silver so the THQ login doesnt work anymore. Did a password reset that didnt work either.
Romee Aug 9, 2013 @ 12:35pm 
There is some total mixup with these accounts. The Inauguration Station's login says the same as Saints row the third's login: "We found a Saints Row ID associated with your Steam account. Please login to your existing account." Yet i cannot do it since it won't accept my password and the username cannot be changed. Please help. i DID write a letter to saintaccount@deepsilver.com no reply yet. However i can reset my password on the website but ingame it won't accept it. And the mixup is: Ingame the username is xxRomeexx while on the website i can login as Romee while i'm 100% sure i didn't do multiple accounts. Anyways somehow the game claims i have a steam account with an associated saints row id. The best would be if you could unlink my steam account from saints row id.
Last edited by Romee; Aug 9, 2013 @ 12:41pm
StormWarden Aug 13, 2013 @ 2:14am 
I have the same issue as Romee described. If the game can detect an ID associated with my Steam account, why can't it just log me in? I'm already logged into Steam. I shouldn't have to be logging into more accounts. I tried creating a new account on the wesite, but the Inauguration Station login will not allow any changes, so the new account is completely useless anyway.
­­Δ👽 Louna 👽Δ­­ Aug 15, 2013 @ 3:41pm 
Took me 1 year to get in touch with THQ to fix this goddamm thing with the previous saint row.


The recovery thing sitll not wroking. I hope to get a fast answer from you.
Dr.Abscondus Aug 15, 2013 @ 5:02pm 
I won't be buying this game until they fix this nonsense. I can start up and play SR3 no problem. So why all this login crap for SR4? Even GFWL works better than this.
Abrador Aug 18, 2013 @ 7:44pm 
Me three. Very dissaponted.
Sakeykinz Aug 19, 2013 @ 1:37pm 
the same is happening with me I actually recorded me and my friends time playign SR3 and i would like to bring my character thats in the third one to the fourth but with the login being all screwed up and everything theres nothing i can do. I guess i have to remake him from scratch and hopefully i can make him look the same.
Razgriz417 Aug 19, 2013 @ 2:57pm 
Same issue here, I even went and made a new account with a new email address but can't find a way to change the username to login and save my character. I've emailed the email address above, hopefully this can get sorted soon and doesn't impact multiplayer when the game launches tomorrow
{TS} Sgt.Slobber Aug 20, 2013 @ 6:37am 
Will not allow me to create a user name, have tried dozens of random names and it just keeps saying invalid user name
Razgriz417 Aug 20, 2013 @ 1:03pm 
Emailed the help address and it got all fixed, thanks!
darthjebus Aug 20, 2013 @ 5:28pm 
Same login problem for me too
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