Space Hulk > General Discussions > Topic Details
Tyberos The Red Wake Oct 29, 2013 @ 8:58am
Pre-Order Banner and Genestealer skin lost
I noticed the Dev's chime in on this forum so I'm hoping one of them can advise.

I built a new computer today and after getting Windows and all the software I use installed I downloaded Space Hulk via Steam. I then noticed that all the campaign banner unlocks I had earned on my previous machine were lost. That doesn't worry me too much as I can simply earn them back.

However, the pre-order banner and Genestealer skins are no longer available to me. Is this a known glitch and how can I resolve this?
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Ruin Oct 29, 2013 @ 9:23am 
Have you checked whether DLC's for Space Hulk are in the DLC list via Steam?

It's possible they may not have automaticaly installed... I had this happen with Hearts of Iron III and had to validate my files, to get some of my DLC's to install properly...
Tyberos The Red Wake Nov 4, 2013 @ 4:33am 
OK, I've checked the DLC's listed under the 'Properties' menu of the game, and both the Kracken DLC, and pre-order DLC are on there. However I can't select different Genestealer skins nor the pre-order banner in the game?
Last edited by Tyberos The Red Wake; Nov 4, 2013 @ 4:34am
Zuggi  [developer] Nov 5, 2013 @ 1:20am 
Originally posted by CarcharodonAstra:
OK, I've checked the DLC's listed under the 'Properties' menu of the game, and both the Kracken DLC, and pre-order DLC are on there. However I can't select different Genestealer skins nor the pre-order banner in the game?

Hmm, unsure if it's a Steam issue or if it's related to the game. How much progress have you done, if not much I can send you a cleaner to try and see if that will work. You'd have to contact us at support@fullcontrol.dk though
Tyberos The Red Wake Nov 5, 2013 @ 7:16am 
Thanks Zuggi. To clarify, I downloaded and installed the game on release day after pre-ordering a couple of days before. The banner and the Kracken skin were available. No problems at all until I purachased components to build a new PC.

After installing Windows 8.1 from fresh and getting my drivers and software up-to-date, I then installed Steam and downloaded Space Hulk again but the pre-order stuff isn't there plus all the Banner unlocks I obtained were all gone. I don't mind having to earn the banner unlocks but its annoying that the pre-order bonus is gone.

I've already completed all three campaigns on Hard again and still the pre-order banner and skins aren't there.

I doubt there's any sort of driver conflicts,or any previous save game issues as, like I said, this is fresh install of Windows. I'll e-mail that address shortly.
Last edited by Tyberos The Red Wake; Nov 5, 2013 @ 7:18am
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Date Posted: Oct 29, 2013 @ 8:58am
Posts: 4