Forblaze Jan 2, 2013 @ 2:50pm
PAYDAY Technical Support Thread
GENERAL FIXES
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NVIDIA PHYSX INSTALLING ON EVERY LAUNCH
  • Uninstall NVIDIA PhysX, run a registry cleaner, and then let the installer run

    OR

  • Delete the installscript.vdf file in Payday's install directory. Note that verifying your install files will replace the file and it will need deleted again.
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CAN'T CONNECT TO OTHERS/FREQUENT DISCONNECTS

Assuming the problem isn't a problem with your network, you need to change your Steam download server location. To do this, open steam, open settings, select the downloads + cloud tab, and select a new server from under the download region section. The server needs to be DIFFERENT, not closer. Restart Steam and then try connecting to someone again. You may need to try multiple servers.

If that doesn't work, then contact Overkill Software (the developers) at info@overkillsoftware.com. If they give you a fix then please let me know what it is.
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NO STEAM OVERLAY
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BLACK BORDERS

Go to appdata\local\payday and open renderer_settings.xml. UInder renderer_config, change the refresh_rate line to "refresh_rate = "60"" without the outer quotes. Use 120 in the unlikely event that it's supported.

If you can't find appdata, open the run prompt (windows key + r) and paste this: "%userprofile%\AppData\Local\Payday\renderer_settings.xml"

If that doesn't work
  • Download and install ATI Tray Tools.

  • Open ATI Tray Tools and go to Refresh Lock > Customize.

  • Select your resolution and match the refresh rate to your monitor's refresh rate. This can be found by right-clicking your desktop, locating your display properties and selecting the Monitor tab. Add the new entry to the setting list and click Enable Refresh Lock.
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CRASHING/BLACK SCREEN
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MISSING MASKS
  • Delete clientregistry.blob from Steam's install directory

  • Restart Steam

  • Verify game files
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MOUSE LAG
  • Follow the steps listed under general

  • Disable Vsync

  • Play in windowed mode (Note: You can turn Payday into a borderless window using this.)

  • Lower your resolution
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Last edited by Forblaze; Mar 7, 2014 @ 10:22pm
Showing 1-15 of 419 comments
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Samus Orphan Black Jan 2, 2013 @ 2:54pm 
Good discussion is good. ;) one less thing for people to have to search for.
SPIGOT THE BEAR Jan 4, 2013 @ 9:53pm 
Saves having to find Arcter's old thread, very useful to those who don't frequent the old forums.
Cinnamonbeard Jan 6, 2013 @ 11:16pm 
I'm still having some lag issues in-game that didn't happen until I got the video driver update that came with the DLC patch.
Forblaze Jan 7, 2013 @ 8:28am 
Originally posted by Cinnamonbeard:
I'm still having some lag issues in-game that didn't happen until I got the video driver update that came with the DLC patch.

DLC patch? You don't mean the patch that came out with the DLC, do you? That was months ago and I don't recall a driver update.
Forblaze Jan 12, 2013 @ 10:13pm 
Thread rewritten. Arcter's was a bit dated. Someone let me know if I should add something.
Mungo Jan 13, 2013 @ 12:37am 
Here is a great fix for anyone with an AMD system and has problems -

http://hotfile.com/dl/143814991/eaad23b/Orochi-CEG.zip.html

All you need to do is run it each time you launch your System and it should fix most, if not all of your problems with games.
Samus Orphan Black Jan 13, 2013 @ 12:40am 
Can you explain in more detail what this does?
Last edited by Samus Orphan Black; Jan 13, 2013 @ 12:41am
Mungo Jan 13, 2013 @ 3:35am 
Samus, it basically fixes the basic FX processor problems that AMD was plagued with. If i'm correct it changes Bios. All i know is that it has worked wonders for many of my friends, saving them from countless B-SODS.
wepps Jan 17, 2013 @ 10:33pm 
Hi Forblaze,

After monitoring the Steam Overlay issue in the Discussions and Forums, it appears you are helping a lot and responding to most of the posts about the issue. So, I wanted to add my observations about the M series Nvidia cards. For the people who have an Nvidia M series card AND it is in a configuration that uses the Nvidia Optimus technology (CPU graphics + Nvidia M series GPU), no amount of re-installs or beta drivers will help.

"If you have an NVIDIA video card, you may just not be able to use it. The problem itself is a combination of the video card itself, the driver, and the game engine. Some cards will be able to use the overlay with some drivers and others will not. The driver with the largest success rate seems to be version 306.97."

I don't think this is the whole story. I think the cards, the drivers, and the game engine all work fine, but that the Optimus technology is creating the problem. I think it's important in these threads to distinguish between those with M series cards only and those with M series cards + Optimus technology. The helpful tips given in various threads may support those with M series cards in the first configuration but I think they are dead ends for anyone with the Optimus technology: at least for now.

On my laptop I tried running under only the Intel graphics and the overlay worked fine, but when I enabled the discrete nvidia GPU (540M) the overlay stopped working. None of the drivers--new, old, or beta--have helped with the issue. However, the game itself runs great on the 540M with any of the drivers.

For the time being, if you have an M series and Optimus, you'll just have to alt-tab to get to the community features.

Good work, Forblaze. Thanks.
Forblaze Jan 17, 2013 @ 10:59pm 
Originally posted by wepps_lock:
For the people who have an Nvidia M series card AND it is in a configuration that uses the Nvidia Optimus technology (CPU graphics + Nvidia M series GPU), no amount of re-installs or beta drivers will help.

Thanks, I appreciate your help.

Originally posted by wepps_lock:
I think the cards, the drivers, and the game engine all work fine, but that the Optimus technology is creating the problem.

A desktop card will occasionally get this problem and switching up the driver usually resolves it. It also works for a mobile card here and there. So I'm thinking there are either two separate issues with the same result or a single issue caused by a "feature" that is always present in the optimus tech and that NVIDIA had added to a few of their driver releases.
TongSu Jan 18, 2013 @ 1:31pm 
Thanks
wepps Jan 18, 2013 @ 8:14pm 
Sounds good.

I'd be interested to hear if anyone with a 600M series GPU has the same issue or if Nvidia has improved Optimus compatability along with the architecture.

Also, the exact same Steam Overlay issue happens with the original Borderlands in my Optimus configuration, even though the game runs fine with any driver. In case you are also involved in any of those discussions, or if it helps troubleshoot the fundamental problem by having another example in a different game.

The best solution is for us to just get a new standalone Payday release where the overlay isn't a problem! Right, Overkill?

And... go.
moltile Jan 27, 2013 @ 5:37am 
So I have attempted this fix but I have the game trying to install PhysX every time I boot the game. Should I uninstall PhysX and install it again or has there been another way around this?

Originally posted by Forblaze:
GENERAL FIXES
  • Reinstall PhysX and DirectX from the redist folder in Payday's install directory (Steam\steamapps\common\PAYDAY The Heist)



-=Edit 2nd fix Delete the installscript.vdf file from the local install which worked for me.=-
Last edited by moltile; Jan 28, 2013 @ 8:09pm
Forblaze Jan 27, 2013 @ 8:54am 
Originally posted by moltile:
So I have attempted this fix but I have the game trying to install PhysX every time I boot the game. Should I uninstall PhysX and install it again or has there been another way around this?

Is the PhysX installation being interrupted?
Last edited by Forblaze; Jan 27, 2013 @ 8:54am
moltile Jan 27, 2013 @ 2:42pm 
Originally posted by Forblaze:
Is the PhysX installation being interrupted?

Thank you for the quick reply, it tries to install the PhysX then being halted with the message "The currently installed version of the drivers is newer than what you are trying to install, aborting instalation." and it does this everytime I try to play the game.
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Date Posted: Jan 2, 2013 @ 2:50pm
Posts: 421