DLC code and password retrieval questions

[MomentoMeri]

Mmmmk uhh I am kinda new to the whole discussion thing so im just gonna be asking a few questions

First things first
1: DLC code for the Ultimate Edition is active but its not on any of my first two accounts and says it might have been expired or redeemed.
2: I have 3 accounts and my third one is a struggle because I need to get back the password.

Questions
1: FTF #1 is true before I can get my third account does that mean it has expired?

2: I dont know my password for my third account so I go and try to reset it but instead I get greeted with "It looks like you are having problems with Username / Password, you will need to contact customer support for assistance or try again later." I also submitted a ticket. No response. Probably because it asks for a 4 digit credit card number which I do not have so I had to put in random numbers so I might probably not get the help I would need. Even if I had waited 24hr I was greeted with a similar message "Thanks for being such a loyal player, but we've had some trouble processing your request. Please contact Customer Service for assistance" which does not help me.

[LadyLightning]

1. There are no code. It unlocks on teh very first account you log in with
2. normally you can just request the password reset link with your email. It looks like you are trying to without your email. Then the credit card question appears to limit the probability of account theft.

Tickets are answered within 3 business days (therefore NOT on weekends).

[MomentoMeri]

Originally posted by LadyLightning:

1. There are no code. It unlocks on teh very first account you log in with
2. normally you can just request the password reset link with your email. It looks like you are trying to without your email. Then the credit card question appears to limit the probability of account theft.

Tickets are answered within 3 business days (therefore NOT on weekends).

Answer 2: Thanks. I was able to get my third account back.

Answer 1: Actually I still have the CD key I asumed it would unlock soon as I had logged in with the first account I opened with. But the problem is I did not apparently redeem the CD key so I dont have the powers, chapters, and skimming on two of my accounts. I am looking into my third account but I also got a message from the help that my third account has not been played at all. So i have no idea how this will turn out.