Guncraft > General Discussions > Topic Details
Roverrider Jan 21 @ 11:07pm
New update won't work
Every time I try launching, right when I can see part of the launch picture, it instantly crashes. This keeps happening since the update earlier
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Kelby  [developer] Jan 22 @ 8:25am 
Are you sending in the crash reports? I don't see anything that looks like it's from you.
Roverrider Jan 22 @ 1:20pm 
When it happens, I don't get a popup to send a crash report. As the game opens windows tells me it's no longer responding and it closes. There was ONE time that I was able to get in and start playing but out of no where the game just closed and I did send a crash report for that.
Kelby  [developer] Jan 22 @ 1:22pm 
Can you turn on logging (http://www.exatogames.com/forums/index.php?threads/how-to-enable-full-logging-in-guncraft.4343/) and email the log to kgamble@exatogames.com?
Roverrider Jan 22 @ 1:27pm 
Sure
Roverrider Jan 22 @ 1:59pm 
It stopped happening, but if it starts happening again I will either make sure I submit the crash report or get a copy of the log file.
Kelby  [developer] Jan 22 @ 2:19pm 
Alright, I'd recommend you turn logging off if you haven't already, it can cause your framerate to drop.
Roverrider Jan 23 @ 12:15am 
Good news~! I managed to get a log file of the error I have. The bad news is I don't know how to fix it so I shall wait to play again.
thezmaniac  [developer] Jan 23 @ 7:58am 
HOpefully you emailed the log to Kelby - he'll look when he gets into the office any minute now and we'll get back to you if there is a fix
Roverrider Jan 23 @ 12:48pm 
Sorry for a late reply. I have emailed it to him and he has responded with an idea to fix it, I'll try it soon
Roverrider Feb 5 @ 7:35pm 
I just sent a crash report, the same thing is happening again. The game randomly closed and now when I try to open it doesn't respond. I added my name in the crash report too so you know which one it is
thezmaniac  [developer] Feb 5 @ 9:04pm 
We may have a fix

Steam just released a beta update for steam which is supposed to fix our issues... well we hope. We know one is fixed but we need you to test the other.

You don't need to update the game just allow steam to use the beta release - this is how to use the steam beta release http://imgur.com/a/uiBVo

Then you can run the game from steam - let us know if its more stable
Roverrider Feb 5 @ 10:31pm 
I've been in the beta, I just restarted Steam and it still won't open
thezmaniac  [developer] Feb 6 @ 8:28am 
Thanks... the crash you are seeing is the 2nd issue. Nobody in our office or at Valve is getting that crash so its harder to debug. The other crash was something everyone gets.

For now please keep running the non steam version while we regroup and try to work out how to fix this. (if you don't have a non steam version please email me and I'll make sure you have access)
Last edited by thezmaniac; Feb 6 @ 8:29am
Roverrider Feb 6 @ 5:24pm 
I only have the Steam version, and I only have Kelby's email (from a previous post) I had my email in one of the bug reports in the optional thing and my username in the beginning of the report
Roverrider Feb 6 @ 5:24pm 
Unless I'm able to log in somehow with the Steam version to the non-steam but I'm not sure
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Date Posted: Jan 21 @ 11:07pm
Posts: 23