Juice May 31, 2013 @ 10:49pm
Game fails to launch.
When I click Play in Steam a small window opens up that appears to be the game.

It disappears and I get a dock icon of the game, background music but no actual window of the game.

Happening to any one else?
Showing 1-15 of 42 comments
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tigersfan  [developer] Jun 1, 2013 @ 3:42am 
Hmm, I'm sorry. Have you tried verifying the integrity of your Steam cache?
Juice Jun 1, 2013 @ 3:58am 
I have and after some searching I found a very old fourm post from an error I found "Unable to create OpenGL context"

http://forum.unity3d.com/threads/67135-Player-crashing-on-launch-something-to-do-with-screen-size-and-windowing

I'm having the same issue with Folk Tale.

Unplugging my external montior allows the game to launch.

I also have Castle Story which uses the Unity engine but allows full screen O_o. Something needs updating!
Juice Jul 22, 2013 @ 5:47am 
So any idea if this can be fixed?
tigersfan  [developer] Aug 6, 2013 @ 5:47am 
Hmmm, it sounds like this is an issue with the version of Unity we use. At the moment, we are unable to update Unity, because doing so causes other issues with other games. I'm sorry about this. :(
portiaevl Aug 9, 2013 @ 5:36am 
crashes for me too, window appears.. some text saying game init etc.. then 'this program has stopped respnding'... totally unplayable... can only debug or exit...

Log data, item 0
Address=7732E6C3
Message=Exception C0000374

and is reproducable every single time... not impressed
Last edited by portiaevl; Aug 9, 2013 @ 5:40am
tigersfan  [developer] Aug 9, 2013 @ 6:15am 
Please try verifying your Steam cache, see if that helps.
portiaevl Aug 9, 2013 @ 6:23am 
did all that already, problem is in the game code, not steam, you've definitely got a bug somewhere, on the stack i see lots of pointers to my steam name, so its coming from around there...
tigersfan  [developer] Aug 9, 2013 @ 6:30am 
Are you both on Macs? The Unity 3D thread above refers to taht, but, neither of you said you were using Mac
x-4000  [developer] Aug 9, 2013 @ 6:44am 
The tricky thing here is that we've got tens of thousands of people with the game, and about three people mentioning the issue here. Granted, not everyone has a Mac, but around 6% or 8% of our customers did last I checked.

What I'm saying is not that there is no problem, but that there is some sort of interaction with something else that is unusual on your system compared to most of our other customers-on-Mac.

Multiple monitors seems unlikely, as a lot of our AI War customers play that game with large numbers of monitors on both OSes. And the version of Unity used in Skyward Collapse is the same version that we've used for the last three years on all six of our games. So if you want to expand that pool of players, we're again looking at well over a hundred thousand players in general, perhaps 8% of those on Mac overall.

Again, my point here isn't to say "oh there's no problem," but rather I think that (since the Steam update did not help) we need to look a bit beyond the usual.

------------------------

So, in that light, a few things:

1. Are you able to launch the game directly, aka not from the steam client?

2. Are you able to run the demo of the game from our website? (I ask because Steam on Mac has a tricky way of sometimes not actually verifying the game cache when it is supposed to; and thus a broken download stays broken).

If #2 works, you can just copy the demo from our site over top of your Steam install, and then do another verification on Steam, and you should be all set.

3. Can you please post the various error log files that you will find in the RuntimeData subfolder of the game's subfolder? Right now we don't have any errors that mean anything to us, as what you've posted so far is part of the Unity 3D stack trace, which we can't use.

------------------------

On the subject of upgrading Unity 3D, it is something that we want to do, trust me. We paid for that in June of last year, actually, and have two copies just sitting here. The problem is that a lot of their versions tend to break something new while adding other things, and we haven't been able to work around the new errors that they added.

There was one particularly nasty regression in 4.0 that was causing WWW.Load calls (of which we do a lot, to stream assets from your own disk) to load incredibly slowly. Something that took 10 seconds on 3.3 took 2.5 minutes on 4.0, but only on some machines (mostly those with solid state drives?).

4.3 doesn't seem to have this issue that we can tell, but we are still antsy because if we upgrade we cannot then downgrade later very easily. And so whatever bugs we run into, we are then potentially stuck with permanently.

4.3 also has a number of things that just plain changed, such as the sizing and placement of UI elements for some reason. So when we load up our projects in 4.3, we get a ton of semi-garbled menus that we'll have to sort out, and the list goes on and on.

------------------------

At some point we will just have to bite the bullet and upgrade to 4.3 -- we want to anyway, as it has features we want, and a way better memory profiler, etc. That's why we bought it!

The time for that upgrade may be in the next week or so if your problem turns out to be an intractable one. It's a very real possibility that a recent update to Mac OSX or the drivers on a lot of OSX computers, or something of that nature has caused a new incompatibility with Unity 3.3 that did not exist before.

That suspicion is made more likely by the fact that this game has been out since May, and we are only starting to see reports of this now, and several at once. So it might well be something on Apple's side that doesn't interact well with this version of Unity. In which case that might force our hand on the Unity upgrade issue.

------------------------

Apologies for the length of this post, but I thought that you would appreciate getting a fuller picture of where things are and why they are the way they are. I'm the lead dev on Skyward (company owner actually), and if you'll bear with us we'll see what we can do to get to the bottom of it.

Cheers!
Chris
x-4000  [developer] Aug 9, 2013 @ 6:50am 
Oh - another thing you can try, in case this is just a fullscreen issue of some sort. You can load the settings.dat file from below, and then put that into your RuntimeData folder inside your game folder. This will force you to start in windowed mode at 1024x720 screen size, and then you can change your settings from there if that works.

http://www.arcengames.com/share/Skyward/settings.dat

Possibly this is an issue with fullscreen mode on OSX with multiple monitors on the current drivers/OS version, in which case the above settings file would be all that is needed to fix the general issue.
A Gelatinous Cube-Z- Aug 10, 2013 @ 4:08am 
Originally posted by portiaevl:
crashes for me too, window appears.. some text saying game init etc.. then 'this program has stopped respnding'... totally unplayable... can only debug or exit...

Log data, item 0
Address=7732E6C3
Message=Exception C0000374

and is reproducable every single time... not impressed
Getting this same issue. Verified cache, deleted the files and redownloaded, still getting the crash on game init.

Not on a Mac, to be clear.

Running in compatibility mode seems to be a workaround.
Last edited by A Gelatinous Cube-Z-; Aug 10, 2013 @ 4:13am
x-4000  [developer] Aug 10, 2013 @ 5:11am 
Can you post your error logs from your RuntimeData folder? What OS are you on if its not Mac? Does the game have this issue if you run it from windows explorer instead of from steam? Right now I have nothing to go on except that a few people are having a crash.
A Gelatinous Cube-Z- Aug 10, 2013 @ 5:41am 
If I can find 'em, I will. There isn't any sort of error log in the RuntimeData folder that I can see, though. Closest I can find is an ArcenDebugLog file, but that doesn't seem to have any useful information in it.


Currently running Windows 7. Once I set it to run in compatibility mode for XP, it worked fine. This requires launching from Windows Explorer instead of Steam, yes.
tigersfan  [developer] Aug 10, 2013 @ 5:46am 
Actually, that DebugLog file usually has a lot of good info. All the logs in there are timestamped, if you could get us one from when you had a crash, that might help us figure this out.
A Gelatinous Cube-Z- Aug 10, 2013 @ 6:16am 
Okay. Not sure how it'll help, but here's everything in it that's timestamped from today, when the crash occurred. Strangely, I had no problems running it two days ago.

GameInit (0 - 8/10/2013 7:58:55 PM) 8/10/2013 7:58:55 PM
GameInit (1 - 8/10/2013 7:58:55 PM) 8/10/2013 7:58:56 PM
GameInit (2 - 8/10/2013 7:58:56 PM) 8/10/2013 7:58:59 PM
audio load: 158 8/10/2013 7:58:59 PM
GameInit (3 - 8/10/2013 7:58:59 PM) 8/10/2013 7:58:59 PM
GameInit (4 - 8/10/2013 7:58:59 PM) 8/10/2013 8:00:03 PM
GameInit (0 - 8/10/2013 8:00:03 PM) 8/10/2013 8:00:03 PM
GameInit (1 - 8/10/2013 8:00:03 PM) 8/10/2013 8:00:03 PM
GameInit (2 - 8/10/2013 8:00:03 PM) 8/10/2013 8:00:08 PM
audio load: 158 8/10/2013 8:00:08 PM
GameInit (3 - 8/10/2013 8:00:08 PM) 8/10/2013 8:00:08 PM
GameInit (4 - 8/10/2013 8:00:08 PM) 8/10/2013 8:03:21 PM
GameInit (0 - 8/10/2013 8:03:21 PM) 8/10/2013 8:03:21 PM
GameInit (1 - 8/10/2013 8:03:21 PM) 8/10/2013 8:03:21 PM
GameInit (2 - 8/10/2013 8:03:21 PM) 8/10/2013 8:03:24 PM
audio load: 158 8/10/2013 8:03:24 PM
GameInit (3 - 8/10/2013 8:03:24 PM) 8/10/2013 8:03:24 PM
GameInit (4 - 8/10/2013 8:03:24 PM) 8/10/2013 8:12:40 PM
GameInit (0 - 8/10/2013 8:12:40 PM) 8/10/2013 8:12:41 PM
GameInit (1 - 8/10/2013 8:12:41 PM) 8/10/2013 8:12:41 PM
GameInit (2 - 8/10/2013 8:12:41 PM) 8/10/2013 8:12:44 PM
audio load: 158 8/10/2013 8:12:44 PM
GameInit (3 - 8/10/2013 8:12:44 PM) 8/10/2013 8:12:44 PM
GameInit (4 - 8/10/2013 8:12:44 PM) 8/10/2013 8:12:44 PM
GameInit (5 - 8/10/2013 8:12:44 PM) 8/10/2013 8:12:44 PM
GameInit (6 - 8/10/2013 8:12:44 PM) 8/10/2013 8:12:44 PM
GameInit (7 - 8/10/2013 8:12:44 PM) 8/10/2013 8:12:44 PM
GameInit (8 - 8/10/2013 8:12:44 PM) 8/10/2013 8:12:44 PM
GameInit (9 - 8/10/2013 8:12:44 PM) 8/10/2013 8:12:45 PM
GameInit (10 - 8/10/2013 8:12:45 PM) 8/10/2013 8:19:03 PM
Generating map with random seed: 823623602 8/10/2013 9:37:44 PM
GameInit (0 - 8/10/2013 9:37:44 PM) 8/10/2013 9:37:45 PM
GameInit (1 - 8/10/2013 9:37:45 PM) 8/10/2013 9:37:45 PM
GameInit (2 - 8/10/2013 9:37:45 PM) 8/10/2013 9:37:48 PM
audio load: 158 8/10/2013 9:37:48 PM
GameInit (3 - 8/10/2013 9:37:48 PM) 8/10/2013 9:37:48 PM
GameInit (4 - 8/10/2013 9:37:48 PM) 8/10/2013 9:38:55 PM
GameInit (0 - 8/10/2013 9:38:54 PM) 8/10/2013 9:38:55 PM
GameInit (1 - 8/10/2013 9:38:55 PM) 8/10/2013 9:38:55 PM
GameInit (2 - 8/10/2013 9:38:55 PM) 8/10/2013 9:38:58 PM
audio load: 158 8/10/2013 9:38:58 PM
GameInit (3 - 8/10/2013 9:38:58 PM) 8/10/2013 9:38:58 PM
GameInit (4 - 8/10/2013 9:38:58 PM)

The one that made it to generating a map was when I had it boot in compatibility mode. After that, I tried launching once from Steam and another time from Windows Explorer without the compatibility set, and both repeated the crash.

(If there's another log file somewhere, I'm not seeing it.)
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