Might & Magic X - Legacy

Might & Magic X - Legacy

View Stats:
 This topic has been pinned, so it's probably important
Nox  [developer] Jan 31, 2014 @ 3:44pm
ETA 31/01
Hello adventurers,

It seems that some of you still are experiencing issues with MMX and we want to first of all apologize for this.

Since release day, we have been monitoring forums and websites in order to identify main issues and reported all of them to our Production team and testers. We have been trying to reproduce them and find workaround but we may still need your inputs to fix all of them.


/!\ Concerning updates, we are currently doing our best to prepare a new patch for the game but we decided not to rush it because hot fixes may not really solve issues but only moves them. We will keep you updated when release date is confirmed.

-----

Index:
I. Important information
II. Debug command
III. How to
1.Install the game (from Early Access, from Disk etc.)
2. Uplay (activation & rewards)
3. Check your version
4. Find your saves
5. Contact Customer Support (CS) & Identify logs to report issues
a) Contact Ubisoft Customer Suppot
b) Output_log.txt [Steam only] = Crash & gameplay issues report
c) Crash logs [Uplay & Steam]
d) RendezVousLog.txt [Uplay & Steam] = Connection issues
e) Find your saves
IV. Main issues ETA
1. Game crash
2. Music issue (looping battle music)
3. Blocked at the end of Act 1 - Maximus 3rd quest / Other quest issues
4. Corrupted saves / can’t save
5. Can’t move anymore (even with different saves)
6. Skills/spells issues
7. Expert & Master quests
8. Pirate Truce quest
9. Hireling can’t join you group
10. Unable to open doors Castle Portmeyron after closing them
11. Black screen during game
12. Can’t start a game
13. I have a 64 bit OS but my game launch in 32 in my task manager
14. Some object/texture won’t load – my computer is getting very hot
15. Infinite loading time
16. Invisible enemy
17. Characters dying before being hit
18. Unable to interact with the mouse
19. Trapped or immobilized enemies can’t be attacked
20. Unable to identify object
21. Can’t access rewards
22. Localization issues
23. Exploits identified by the community
24. Bestiary quest
25. Balancing
26. F12 screenshots disable interface
27. Menu Always ask to confirm without change
28. Unable to Taunt/provoke
29. Can’t download soundtrack (Deluxe edition owners)
30. 32 Bit was fully supported on Early Access
31. Mac version

----------

I. Important information
First of all, we wanted to remind you some key information about the game:
- If you played Early Access: you need to uninstall if first, delete all saves and then only reinstall the full game with the latest patch (1.3.1-14561)
- If you bought the game in Retail : you must download the day one patch and only use saves from this same version (1.3.1-14561)

II. Debug command
If you have issues with scripts in the game (enemies who aren’t moving, you can’t attack etc.) please try to use this shortcut: Ctrl-alt-R

III. How to
1. Install the game (from Early Access, from Disk etc.)
You can find a complete guide about how to install/upgrade your game here: https://mightandmagicx-legacy.ubi.com/opendev/blog/post/view/technical-information#how-to-Install

2. Uplay (activation & rewards)
a) Activate
a. Launch Uplay (be sure you have administrator rights)
b. In order to activate the game, you need to be connected on Uplay when launching the game (one time activation)
c. We recommend you to check if you don’t have any firewall issues with Uplay, it seems that some players had to configure their router http://forums.ubi.com/showthread.php/826555-Important-Notice-if-you-can%E2%80%99t-access-Act-2?p=9507015&viewfull=1#post9507015
d. Check your game version (you need to be on 1.3.1-14561)
e. Try to re-enter your key in the game extras > bonus menu

b) Rewards
You need to be sure you are connected to Uplay (check previous steps).
You can check if your Uplay rewards are activated by pressing Shift f2 in game.

> If you can’t activate the game or access your uplay rewards, please contact our Customer support with your RendezVousLog.txt & Output_log.txt (cf. 5. Contact Customer Support (CS) & Identify logs to report issues)

3. Check your version
a) Launch the game
b) On main menu, there is a number on the bottom right hand corner, you need to be on 1.3.1-14561
c) If it is not the case, it is possible that you have difficulties reaching Uplay servers, we recommend you to check your firewall

4. Find your saves
a) Early Access saves:
Early access saves can be found here in My documents\ Might & Magic X – Legacy.
We recommend you to delete those saves before playing the final version.

b) Final game saves:
Again, if you have Early Access saves or saves coming from a non-patched version of the game, you need to delete them before playing.
Saves are now located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\XXXXXXXXXXXXXXXXXXX\403\

Saves are composed of 2 elements and if you need to share us some of them, you need to send both .save & .save.metadata to support.

5. Contact Customer Support (CS) & Identify logs to report issues
To be able to help you and identify workaround & solutions for next patch, we recommend you to contact our Customer Support and share with them some precious files.

a) In order to contact Ubisoft Customer Support you need to follow this link http://support.ubi.com/

b) Output_log.txt [Steam only] = Crash & gameplay issues report

If you have Steam version of MMX and want to report crashes or bugs, you can share with Uplay Customer Support your Output_log.txt

This document can be found in your MMX Data directory, per default: Steam\SteamApps\common\Might & Magic X - Legacy\Might and Magic X Legacy_Data\


c) Crash logs [Uplay & Steam]
Crashes logs are also available. The game automatically creates folders when crashing with different files, you need to send the entire folder (within a zip file for example)
o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\
o Steam: \Steam\SteamApps\common\Might & Magic X - Legacy\

d) RendezVousLog.txt [Uplay & Steam] = Connection issues
In order to verify if you were able to connect to Uplay server in order to: download the patch, activate the game etc. You can send the Rendez vous log document to our CS.

To do so you need:
- to first of all, activate this feature by editing the config.txt document (with notepad for example) which can be found in (per default)
o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\Might and Magic X Legacy_Data\StreamingAssets
o Steam: \Steam\SteamApps\common\Might & Magic X - Legacy\Might and Magic X Legacy_Data\StreamingAssets
- Find this line “enableRendezVousLogging = false” and change the false by true
- Launch the game, retry to activate the game etc.
- Share our CS the RendezVousLog.txt file located (per default)
o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\ rendezvouslog
o Steam: \Steam\SteamApps\common\Might & Magic X – Legacy

e) Find your saves
- Early Access saves:
Early access saves can be found here in My documents\ Might & Magic X – Legacy.
We recommend you to delete those saves before playing the final version.

- Final game saves:
Again, if you have Early Access saves or saves coming from a non-patched version of the game, you need to delete them before playing.
Saves are now located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\XXXXXXXXXXXXXXXXXXX\403\

--------------------

/!\ Please also check following post /!\

--------------------
< >
Showing 1-15 of 93 comments
Nox  [developer] Jan 31, 2014 @ 3:45pm 
IV. Main issues ETA
Please find underneath a list of main recurring issues we identified and where we are standing today. All of them have been reported to our teams and if solutions aren’t available right now we will keep you updated about them.

1. Game crash
If you game directly crash when you try to launch it from Uplay or Steam, you need to check if you have administrator rights on your windows session.
It may also be an issue regarding to your installation, you may need to completely reinstall the game and the update.

> If this don’t solve this issue, could you please contact our CS and provide them your Output_log.txt if you are using Steam and crash logs.

2. Music issue (looping battle music)
> This issue has been reported to our team. However we did not successfully reproduced it on our side, if you could contact our Customer Support and provide them your saves so we could dig this out.

In the meantime, we recommend you to save the game, exit and totally kill all Uplay & MMX related processes and launch the game again.

3. Blocked at the end of Act 1 - Maximus 3rd quest / Other quest issues
First of all, you need to be sure that all your saves were done using the latest version of the game (1.3.1-14561). Indeed, Early Access saves and Retail version without day one patch, aren’t compatible and may prevent you to access some content.

Again, we would recommend you to check your Uplay connection (see above) and re-enter the key just in case.

Otherwise, please contact our support with Output_log.txt document.

It seems that some fans had issues with this quest after processing different quest orders, they also recommended to edit some files in the game. We can’t support this solution that may not solve all problems and may corrupt other files.

4. Corrupted saves / can’t save
We truly are sorry concerning save corruption issues. We tried to reproduce this issue on our side but we weren’t able to do so.

We suggest you to contact our Customer Support and provide them your saves.
Otherwise, we would also recommend you to uninstall the game, delete all files concerning MMX (on my documents and uplay folder) and try a new game with all clear saves.
> If you can’t save anymore, please also provide your Rendezvouslog too.

Some fans found a workaround that we unfortunately can’t 100% support: delete corrupted saves (0 bytes) in this folder C:\Documents and Settings\All Users\Application Data\Orbit\401\RLD

5. Can’t move anymore (even with different saves)
If you are not able to move anymore, please try first of all to use this command in game: Ctrl alt R, this should debug the combat script.

If not, please contact our Customer Support with your save & output log.

6. Skills/spells issues
We are currently checking with our Design team all reported Skills & Spells. Some of them seems to experience bugs but other ones may be unclear localization.

7. Expert & Master quests
It is important to know that each trainer have a specific training level. If you are speaking to a Grandmaster, he can’t teach you how to become an expert.

Those trainers may not be at the same place or have the same skills as on Early Access version.

8. Pirate Truce quest
Some players have issues with Pirate Truce quest, this problem will be solved in next patch.

9. Hireling can’t join you group
First of all, you need to be sure that you have a free slot in order to add a hireling to your team. Moreover, some of them require you to have fulfilled specific quests or pay them a certain amount of gold.

10. Unable to open doors Castle Portmeyron after closing them
This problem will be solved in next patch.

11. Black screen during game
If you don’t have specific performance issues and your game gives you a black screen at some point. Please contact our CS with your log file, your dxdiag & saves.

12. Can’t start a game
Even if this problem seems to happen to a really limited number of people, we recommend you to uninstall, reinstall and be sure you are using the latest version of the game (1.3.1-14561)

13. I have a 64 bit OS but my game launch in 32 in my task manager
Don’t worry about this, this is totally normal. 32 bit isn’t a program limitation but directly resource related.

14. Some object/texture won’t load – my computer is getting very hot
If some objects or texture are not showing in the game, it means that your memory isn’t loading all elements. We are aware that this game require a precise setting configuration and we recommend you to try to reduce game quality, especially shadow distance.

Moreover, if you are using a last generation Intel i7 cpu or a Nvidia Optimus gpu, be sure that the game is launched with the right gpu. Indeed, those cards includes a second graphic card for easier tasks and this one may be use per default on some configurations.

15. Infinite loading time
It may happen if you are not using the latest version of the game, or if your saves were based on non-patched version, that loading time will long forever.
We recommend you to check your version and share your saves & Output_log.txt with our Customer Support.

16. Invisible enemy
Some of you are chased by an invisible enemy when leaving town. It seems that this issue is directly linked to the “Spirit Beacon”. If you are surrounded by enemy or if one of them are close to you when you are using it, it is possible that the combat mode is still on when you leave town.

It could really help us if you tell us if this is what happened to you (did you us the spirit beacon or not) so we could prepare a fix for this.

Otherwise, please contact our Customer Support and provide them your output & saves.

17. Characters dying before being hit
This could happen if you act to quickly during combats or have performance issues.

18. Unable to interact with the mouse
We are currently checking this issue, however don’t forget that space bar can also be used and is working fine.

19. Trapped or immobilized enemies can’t be attacked
If you can’t attack trapped or immobilized enemies (after using a skill), please use the following command: “Ctrl Alt R” to debut the combat script.

You can also share your Save & Output to our Customer Support service.

20. Unable to identify object
In order to identify objects, you need to pay a certain price and it is important to remember that this cost is per object.

21. Can’t access rewards
If you still can’t access your Uplay rewards, please check our Uplay (activation) section at the beginning of this post.

22. Localization issues
We are currently checking all feedback concerning localization issues and will prepare fix when possible. However our team will certainly priorities bug fixing.

23. Exploits identified by the community
It seems that some of you identified a way to modify some values of the game. We don’t have particular problem about this and we hope that with the upcoming modding kit players will offer greater possibilities. However, modify those documents at your own risks :)

24. Bestiary quest
Bestiary quest only record unique creatures! It means that even if you killed 15 different creatures, the bestiary quest will only recognize 1 entry if you killed 3 different spiders.
We are aware that this quest could be a lot clearer and are trying to see how to fix this.

25. Balancing
Our designers are currently checking all balancing issues and we will identify which one are true bugs.

26. F12 screenshots disable interface
When trying to make screenshots with Uplay on MMX you may make the interface disappear. You just need to re-press F12 to make it come back.

You can change Uplay screenshot shortcut on Uplay Settings.

27. Menu Always ask to confirm without change
It seems that when you changed the language of the game, menus keep asking you if you want to apply changes or not. We are currently trying to fix this.

28. Unable to Taunt/provoke
Not all enemy can be taunt or provoked (especially bosses).
Could you please specify which monster you have difficulties with?

29. Can’t download soundtrack (Deluxe edition owners)
This problem should now be fixed.
- Uplay: you can download it from MMX my library page
- Steam: the game ost is directly downloaded to \Steam\SteamApps\common\Might & Magic X - Legacy

30. 32 Bit was fully supported on Early Access
Indeed, we are sorry for all 32 bit OS owners. Due to the difference of content included in MMX final version and the Early Access (representing only a small part of the game), we had to reduce some features for computer unable to handle more than 4GB of memory.

31. Mac version
The Mac version will not be available at the release of the game. We are currently working on it. Our team is starting optimization process on this platform so we can't provide you an estimated time of arrival for this portage. We are sorry for the inconvenience it might cause to players.

--------

Thank you all for your feedback,
We hope this first ETA will help some of you and we will be able to come back to you as soon as possible with new solutions and patch date.

Sorry for the inconvenience, we will do our best to ensure you the best experience on Ashan and we hope you enjoy the game.
phototime Jan 31, 2014 @ 4:22pm 
My game seems fine but my friend has a more powerful computer then me and his textures are not loading and appear often blurry or mssing??
Last edited by phototime; Jan 31, 2014 @ 4:22pm
Crispy™ Jan 31, 2014 @ 6:18pm 
Please, Limbic, read the following thread: http://steamcommunity.com/app/238750/discussions/0/558746089016714487/

Your game has serious performance issues on very powerful gaming systems and it shouldn't at all because of its relatively simple graphical nature. I know there isn't a whole lot that you can do with Unity, but there are now allegations that all of your 3D objects in the gameworld were created with extremely high poly counts. The game puts serious stress on even the best GPU's and this can even occur when just in a static screen! Something needs to be done.
Jean-Luc Jan 31, 2014 @ 8:54pm 
The Bestiary quest still doesn't give any reward. I doubt that's intended.
DiceWrangler Jan 31, 2014 @ 10:19pm 
re: Bestiary quest

Did you complete the 50(!) entry quest? If not, keep going back after every 10 entries, until you receive the 50 entry quest. Once you complete that, then and only then, you will receive an XP reward and some insight as to who the quest-giver really is. . .
antony_lee Feb 1, 2014 @ 1:48am 
good, finally we got some reply here...

after filtering


Originally posted by Nox:
Hello adventurers,

It seems that some of you still are experiencing issues with MMX and we want to first of all apologize for this.

We will keep you updated when release date is confirmed.

If you played Early Access: you need to uninstall if first, delete all saves and then only reinstall the full game with the latest patch (1.3.1-14561)

II. Debug command
please try to use this shortcut: Ctrl-alt-R

d. Check your game version (you need to be on 1.3.1-14561)

RendezVousLog.txt & Output_log.txt (cf. 5. Contact Customer Support (CS) & Identify logs to report issues)

Early access saves can be found here in My documents\ Might & Magic X – Legacy.

b) Final game saves:
Saves are now located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\XXXXXXXXXXXXXXXXXXX\403\

Saves are composed of 2 elements and if you need to share us some of them, you need to send both .save & .save.metadata to support.

Uplay Customer Support your Output_log.txt

This document can be found in your MMX Data directory, per default: Steam\SteamApps\common\Might & Magic X - Legacy\Might and Magic X Legacy_Data\


c) Crash logs [Uplay & Steam]

o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\
o Steam: \Steam\SteamApps\common\Might & Magic X - Legacy\

d) RendezVousLog.txt [Uplay & Steam] = Connection issues

editing the config.txt document (with notepad for example) which can be found in (per default)

o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\Might and Magic X Legacy_Data\StreamingAssets
o Steam: \Steam\SteamApps\common\Might & Magic X - Legacy\Might and Magic X Legacy_Data\StreamingAssets
- Find this line “enableRendezVousLogging = false” and change the false by true
- Launch the game, retry to activate the game etc.
- Share our CS the RendezVousLog.txt file located (per default)
o Uplay: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Might & Magic® X Legacy\ rendezvouslog
o Steam: \Steam\SteamApps\common\Might & Magic X – Legacy

WylieC0y0te Feb 1, 2014 @ 1:56am 
What about game performance!!! No mention of it.

The fps in some area's is not acceptable.
Hermes Feb 1, 2014 @ 2:04am 
Thank you Devs for this effort to fix the issues! It looks like this game wont follow the path of Heroes 6, such a relief!

I'm not sure if been mentioned, but Radiant Weapon skill does not work as intended - the target of the spell can still block incoming attacks.
Orboc Feb 1, 2014 @ 2:40am 
Originally posted by WylieC0y0te:
What about game performance!!! No mention of it.

The fps in some area's is not acceptable.
I dont have any performance issues, you may want to try updateing your drivers, i see alot of folks have sound problems, the system req. states that you will need the latest sound drivers.
WonderGamer Feb 1, 2014 @ 3:18am 
I have to assume we got a response because I contacted Limbic about this trainwreck of a release (I have to assume I wasn't the only one). I'm still waiting on the additional content for the DD version before I will be satisfied with the purchase & start purchasing from Steam & Ubisoft again; my purchases are going elsewhere in the meantime...
Last edited by WonderGamer; Feb 1, 2014 @ 3:22am
Hoegaarden Feb 1, 2014 @ 4:41am 
Originally posted by WylieC0y0te:
What about game performance!!! No mention of it.

The fps in some area's is not acceptable.

I was ganna say THIS.

Wow Devs? Really? No mention of horrible FPS...
Last edited by Hoegaarden; Feb 1, 2014 @ 4:42am
Lt_Zwieback Feb 1, 2014 @ 5:14am 
Originally posted by Hoegaarden:
Originally posted by WylieC0y0te:
What about game performance!!! No mention of it.

The fps in some area's is not acceptable.

I was ganna say THIS.

Wow Devs? Really? No mention of horrible FPS...

Thought EXACTLY this! Much blabla and NO word about one of the BIGGEST threads in steam forums concerning this game... , don´t know if I should cry or laugh...
Jean-Luc Feb 1, 2014 @ 5:36am 
Originally posted by Scott:
Did you complete the 50(!) entry quest? If not, keep going back after every 10 entries, until you receive the 50 entry quest. Once you complete that, then and only then, you will receive an XP reward and some insight as to who the quest-giver really is. . .

Oh, I thought you were supposed to get something after completing each series. But if this is how it's supposed to work fine. Thanks.
Charllize Feb 1, 2014 @ 5:40am 
Sorpigal Act 1 after entering town day time - 55 fps
Sorpigal Act 2 after entering town day time - 45 fps
Sorpigal Act3 after entering town day time - 37 fps
grapihic settings same in all acts, nothing change in city, but fps go down. Is really strange..
TinfoilDagger+1 Feb 1, 2014 @ 5:47am 
Hope this information I provide helps:

After Elemental Forge, when in the "world", the game constantly crashes with runtime errors. We have discovered this is only for 32 bit systems as 64 bit doesn't have this problem.

It doesn't occur INSIDE a dungeon or town but will occur when entering a town.

The problem starts at a crash every 20 mins and downgrades to a crash every 5 minutes.

< >
Showing 1-15 of 93 comments
Per page: 15 30 50