PLM | Jsauce May 7 @ 2:25pm
Dark Souls II PC Q&A
Now that Dark Souls II is out on PC we (Bandai Namco Games) would like to field any on-going or outstanding questions you have about the game. We see comments, concerns, bug reports, rants, and raves all over. And it's quite difficult to keep up with all the different conversations happening in different places. But we'd like to help you get answers to some of your questions regarding the game. Bear in mind that we are not the developers, that honor still sits with FromSoftware, but we are constantly sending feedback their way. We're committed to making sure your opinions are heard and you have a great Dark Souls II experience.

We'll do our best to answer any questions posted in this thread. If there's a question that we don't know the answer to or can't answer at this time, we'll try to notate that.

If you have questions about ongoing bug reports, cheaters, bans, game functionality, leave them in this thread and we'll update over the next few days with as many answers as possible.


What is the status on the VAC ban issue?
FromSoftware will be temporarily removing VAC support for Dark Souls II at 11:00PM Pacific Time May 8th to work on optimal functionality.

What does Bandai Namco Games or FromSoftware plan to do with potential cheating/hacking in Dark Souls II?
The Dark Souls II server team is constantly monitoring player activity. If a player has stats or weapons that they shouldn't, the server team is tracking that. It is up to the Dark Souls II server team to submit to Valve what they would like to ban, in terms of hacks and cheats, and then VAC will take care of the bans. As we progress, we'll do our best to share what information is provided to us by FromSoftware, but any cheat, hack, or player bans are up to the discretion of the Dark Souls II server team. If you have specific questions about this - You can reach out to our game support:
North/South America: http://support.bandainamcogames.com/
Other Territories: http://www.bandainamcogames.co.uk/support

You can read more about how VAC works (and how to report a cheat) here: https://support.steampowered.com/kb_article.php?p_faqid=370

Any official word on whether or not [insert any of the popular mods here] will trigger VAC on Dark Souls 2?
No official word yet. As FromSoftware starts to define more and more cheats, we have communicated and detailed the harmless mods that some users have been using. In the end we can't say for sure, since that is up to the Dark Souls II server team, but we'll let everyone know what we learn as these conversations progress. Although if there is a thread or an information hub somewhere that has a list of all these mods and how they actually affect game files, that will help as we supply more information to FromSoftware. Thanks for the info - I think we have all the info we need.

Why didnt you guys leave in the original lighting in the pc version since you said you removed it because it was unplayable on consoles PCs would be able to run it no problem. Also why leave all the sconces that need to be lit by a torch if you dont need them since there is no darkness, the game could have had alot more atmosphere if it was left in on pc
The only comment that we have made on this is sharing FromSoftware's response:
"Throughout the game development process, a game is constantly being balanced not only in game playability, but also in the realm of resource management.

A developer is always challenged with creating the most rewarding gaming experience while delivering continuity in graphical quality, gameplay dynamics, and balance within the game. The final version of Dark Souls II displays the culmination of this delicate balance and we’re very proud of the positive media and fan reception for the game."

What is the situation with the PC servers?? Are the conection problems solved or are you still working on it??
We had a hiccup May 2nd and 6th. Servers are currently up and running now, if you are still experiencing more connectivity issues, make sure to get in touch with support so we can help troubleshoot. We hope that everything will be more stable moving forward.

I am still having this crash, any word on when this will be fixed? Frustrating paying $50 for a game and not being able to play it for 2 weeks.
If you are still experiencing a crash at startup (and your system meets the minimum requirements) be sure to get in touch with our support team and they'll walk you through next-steps from there. Our team is currently looking through these fringe cases and we'll let you know here on the forums if we have any updates.

Do you have any insight as to why the LGK bosses lightning sword attacks are about a billion decibles louder then anything else in the game?
We do not know why that seems to be the case. We'll follow up with our QA team today though. Thanks for the heads-up!

Is there any chance you could add option to remove mouse delay on attacks? Will you ever fix UI showing pad buttons while playing on mouse/keyboard?
We've read through almost all player feedback on Keyboard and Mouse controls and have passed them along to the developer. If we hear of any changes coming to the controls, we'll let you know.

dear, sometimes my ISP breaks and other unexpected issue like the whole house power off and the game suddenly goes offline without proper shutdown. and when next time when i start to play online in the game , it always says that "Unable to join multiplayer session." i feel this is the most annoying issue! PLZ any explaination. thx
If the Dark Souls II servers detect multiple disconnections or failed connections, you will be temporarily limited from joining multiplayer sessions. You can also try using the 'Bone of Order' item, which will attempt to restore links to other worlds.

Does From Software consider changing some of the not so popular gameplay elements?
This is always possible in the future. We have gathered feedback, read forums, and talked with many community members regarding limited respawns, Soul Memory, etc. In the end these are design choices that are made by FromSoftware, but we are definitely discussing your feedback with them.

Why is there no offline mode ingame?
The integration of offline/on-line gameplay is how FromSoftware has designed the game. If you would like to play completely offline, you can always disable your internet connection.

From what I understand then FromSoftware are monitoring things such as stats. So what (if anything) happens if a save gets corrupted and someone is forced to use an earlier save where the stats are much lower?
When we say FromSoftware are monitoring stats, they are monitoring things like if a character is Soul Level 50, but has 99 Vitality. That can't be accomplished through normal gameplay.

Are there still server issues? Messages are rare for me, and summon signs are literally nonexistant. My roommate has the same SM as my main character, and there's nothing we can to do even see each other. We've tried the name ring too, and nothing works. This has only been a problem since yesterday's server outage
From what we understand, servers should be working properly. If you are seeing weird issues like this and everything was fine before the last server outage, get in touch with our support so we can document the issue and troubleshoot.
North/South America: http://support.bandainamcogames.com/
Other Territories: http://www.bandainamcogames.co.uk/support

Is there anything being done about weapon durability degrading so quickly when hitting corpses?
From what we understand, this functionality is intentional. We've passed along feedback to the developer and it is always possible that this updated in future calibrations.

"FromSoftware will be temporarily removing VAC support for Dark Souls II at 11:00PM Pacific Time May 8th to work on optimal functionality."
i facepalmed so hard fromsoftware. this isnt something you tell people...it just isnt (im not blaming you jsauce, you're just doing your job is all i know you were probably against posting that too)
FromSoftware can still ban players server-side for inappropriate behavior. This action isn't making the game any less safe. It is just one of the steps to ensure VAC is properly functioning.

Where is a good place to submit suggestions/bug reports where From Soft actually monitors them and reviews them?
If you have detailed information on a bug that is reproducible, that we are not already aware of, please get in touch with our support team so we can document and investigate. Our QA team is investigating new potential bugs every day.
North/South America: http://support.bandainamcogames.com/
Other Territories: http://www.bandainamcogames.co.uk/support

I feel it's important to address what constitutes as a cheat rather than condoning X mod, Y mod and Z mod.
We agree with you. We'll be working with FromSoftware for a little more clarification once VAC functionality has been re-activated.


Last edited by PLM | Jsauce; May 12 @ 3:26pm
Showing 1-15 of 691 comments
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Reiri May 7 @ 2:28pm 
Originally posted by Jsauce You can reach out to our game support: North/South America: {LINK REMOVED - Please don't spam, and be wary of scams.} Other Territories: {LINK REMOVED - Please don't spam, and be wary of scams.} [/quote:

your links are removed lol
Last edited by Reiri; May 7 @ 2:29pm
Sarok May 7 @ 2:28pm 
does that mean vac is not automated in dark souls 2?
PLM | Jsauce May 7 @ 2:28pm 
Originally posted by Reiri:
your links are removed lol

Originally posted by Jsauce You can reach out to our game support: North/South America: {LINK REMOVED - Please don't spam, and be wary of scams.} Other Territories: {LINK REMOVED - Please don't spam, and be wary of scams.} [/quote:
your links are removed lol

Hah. I always forget I can't use Bit.ly links here. Updating now.....
mike May 7 @ 2:30pm 
Will you ever make the buttons on the UI PC friendly?
PLM | Jsauce May 7 @ 2:31pm 
Originally posted by Kamina:
does that mean vac is not automated in dark souls 2?

I'm not sure I understand what you mean by 'automated'. It is up to FromSoftware to determine what is and isn't a cheat. Once a cheat is defined, then it is automated.
ChaosBahamut May 7 @ 2:34pm 
Any official word on whether or not GeDoSaTo will trigger VAC on Dark Souls 2?
Dryden May 7 @ 2:36pm 
Originally posted by Jsauce:
Originally posted by Kamina:
does that mean vac is not automated in dark souls 2?

I'm not sure I understand what you mean by 'automated'. It is up to FromSoftware to determine what is and isn't a cheat. Once a cheat is defined, then it is automated.
Well that does place VAC in an entirely new light, as most of us probably thought that VAC came with pre defined specifications for what is and isn't a cheat.
Last edited by Dryden; May 7 @ 2:37pm
Darkdrift May 7 @ 2:37pm 
the problem with cheaters, how are you going to do?
please just add my alt acc May 7 @ 2:37pm 
Will mods such as Durante's Tweak Fix, ENBSeries, or SweetFX which have reports of banning people on other VAC secured games like Half Life 1 get you banned?
All they do is enhance the graphics.
Krabbypatty May 7 @ 2:40pm 
Why didnt you guys leave in the original lighting in the pc version since you said you removed it because it was unplayable on consoles PCs would be able to run it no problem. Also why leave all the sconces that need to be lit by a torch if you dont need them since there is no darkness, the game could have had alot more atmosphere if it was left in on pc and it would have made alot of people happy
Last edited by Krabbypatty; May 7 @ 2:41pm
Sarok May 7 @ 2:42pm 
Originally posted by Dryden:
Originally posted by Jsauce:

I'm not sure I understand what you mean by 'automated'. It is up to FromSoftware to determine what is and isn't a cheat. Once a cheat is defined, then it is automated.
Well that does place VAC in an entirely new light, as most of us probably thought that VAC came with a pre defined specification for what is an isn't a cheat.

exactly, also i guess i should ask was there a grace period for anyone who did hack/mod while there was no vac warning on the game when they bought it? because that would have been very unfair to ban people when they didnt even know vac was inplace

dont misunderstand me, hackers should be banned but they should be banned fairly
Last edited by Sarok; May 7 @ 2:44pm
HT | Weeman May 7 @ 2:43pm 
Is there ANY news on the VAC issue? "Slow going" is really not an acceptable response. I paid for a game on the 25th and it is now the 7th of May. The fact that VAC was not posted on the store page until after its launch seems unfair and I would have held off purchasing the game if I had known.
SiN_616 May 7 @ 2:46pm 
What is the situation with the PC servers?? Are the conection problems solved or are you still working on it??
KillyouDead May 7 @ 2:48pm 
any DLC or extra game content going to be updated here and there or released?
Juvat May 7 @ 2:48pm 
Originally posted by Keys:
A patch has been released and has fixed the White screen Crash for the majority of people. However some users are still reporting having the same crash.
I am still having this crash, any word on when this will be fixed? Frustrating paying $50 for a game and not being able to play it for 2 weeks.
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