Dust:AET Support Thread
Hi all, I've taken every precaution to make Dust:AET as solid an experience as possible, but I thought it'd be best to have one central thread for any potential issues.
If you run into any technical problems please post them here, along with a few basic specs if possible (CPU/GPU/OS). I will do my absolute best to ensure you have a smooth experience. You can also contact me at email@example.com for specific issues. I'm also active on Twitter as NoogyTweet. Please note that I'm very backed up with email, so it's taking me time to respond to every issue. Thanks!
Current Top Issues:
One of the most common issues that keeps popping up is related to audio/video files that would normally be handled by Windows Media Player. Please note that WMP is required to run Dust:AET, and if you seem to be experiencing crashes with the World Map or cutscenes, this is likely the cause. Ensure that WMP is installed and is in control of your .wma/.wmv files. It is possible that unsupported third-party codecs could also be causing issues.
Finally, there was a recent update to Windows 7 which broke video playback in a number of games, and sadly Dust:AET was affected. Thankfully there seems to be an easy fix. If you notice that cutscenes (such as the splash screen, cinematics, etc) seem to have their upper half cut off, then you can simply uninstall the Win7 update named KB2803821. Microsoft seems to know that this is an issue and will hopefully fix it in the future, but at least you can do something about it now.