Dust: An Elysian Tail

Dust: An Elysian Tail

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Noogy  [developer] May 23, 2013 @ 10:50pm
Dust:AET Support Thread
Hi all, I've taken every precaution to make Dust:AET as solid an experience as possible, but I thought it'd be best to have one central thread for any potential issues.

If you run into any technical problems please post them here, along with a few basic specs if possible (CPU/GPU/OS). I will do my absolute best to ensure you have a smooth experience. You can also contact me at noogy@noogy.com for specific issues. I'm also active on Twitter as NoogyTweet. Please note that I'm very backed up with email, so it's taking me time to respond to every issue. Thanks!

Current Top Issues:

One of the most common issues that keeps popping up is related to audio/video files that would normally be handled by Windows Media Player. Please note that WMP is required to run Dust:AET, and if you seem to be experiencing crashes with the World Map or cutscenes, this is likely the cause. Ensure that WMP is installed and is in control of your .wma/.wmv files. It is possible that unsupported third-party codecs could also be causing issues.

Finally, there was a recent update to Windows 7 which broke video playback in a number of games, and sadly Dust:AET was affected. Thankfully there seems to be an easy fix. If you notice that cutscenes (such as the splash screen, cinematics, etc) seem to have their upper half cut off, then you can simply uninstall the Win7 update named KB2803821. Microsoft seems to know that this is an issue and will hopefully fix it in the future, but at least you can do something about it now.
Last edited by Noogy; Jan 25, 2014 @ 8:28pm
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Showing 1-15 of 2,022 comments
Killsjoyz May 24, 2013 @ 10:03am 
just bought the game and it wont launch. any reason on my end for this?
The Steam overlay does not show when playing Dust.
Skid May 24, 2013 @ 10:28am 
My game crashes the second it loads, I suppect it's a result of the game trying and failing to load at my desktop resolution. So can you tell me where your config file is or the launch parameters to force a different resolution please, I can't find the config file, it might be it's crashing before it's created.
Kingdom May 24, 2013 @ 10:58am 
Seconded with Skid and Killsjoyz. Game is crashing before it even fully loads. Suspected due to resolution. I tried forcing it into 640x480 and it launched but then crashed when I opened up the options menu.
Skid May 24, 2013 @ 11:05am 
I should of stated because it's relevent, my desktop resolution is 5040x1050 (3x1680x1050).
Kingdom May 24, 2013 @ 11:07am 
6069x1080 here, 1920x1080 times 3.
SquidTheSid May 24, 2013 @ 11:57am 
Originally posted by Angry Canadian Gamer:
The Steam overlay does not show when playing Dust.

Seini May 24, 2013 @ 12:15pm 
Although not a bug perhaps, but the game uses 100% of my CPU all the time..;which seems a lot. It made my pc overheat and had to um...dust the vent of my cpu off.
Noogy  [developer] May 24, 2013 @ 12:35pm 
Hi all, I'm keeping track of all these issues and will try to resolve everything as fast as possible. Thanks for the feedback!
Kingdom May 24, 2013 @ 12:38pm 
Is there an external way to make the game run in windowed?
Etach May 24, 2013 @ 12:39pm 
settings menu really lags a log can't change the resolution at all, and in game performance is really low
Noogy  [developer] May 24, 2013 @ 12:45pm 
@Kingdom, not yet, I'm looking into a way to do this. At worst I may just share a safe setting file already set to windowed/720p.
SilverSup May 24, 2013 @ 1:32pm 
I keep getting a very high CPU usage for some reason on my i7 3770k. Not sure what's causing it as I've turned off pretty much every setting and tried to force vsync via the nvidia controle panel. The CPU is heating up nicely... GPU usage seems to be really low also. (GTX 660Ti)
This is all on Windows 7.
Etach May 24, 2013 @ 1:36pm 
the CPU usage would explain why the graphics settings menu starts to lag
Noogy  [developer] May 24, 2013 @ 1:40pm 
@SilverSup, I have heard this pop up elsewhere, rest assured I'll look into it. Are you running at 60hz?
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