bailyesboy Sep 29, 2013 @ 2:37am
Out of range - no visual
I've encountered this problem with a few games now. I install the game and then open it. The game opens but my screen says "Out of range" and I can't get anything to show up. The game audio is playing. Any idea how I sort this out? Thanks
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grpereira Sep 29, 2013 @ 7:50am 
mee too
DaleCooper  [developer] Sep 30, 2013 @ 12:16am 
Hi,
this error is most likely caused by your monitor setup. Can you please tell me the resolution your monitor is set to and if you are using multiple monitors?
bailyesboy Sep 30, 2013 @ 1:04am 
It is set to 1024x768. I'm using my TV screen as the only monitor. Thanks
DaleCooper  [developer] Sep 30, 2013 @ 2:21am 
In that case, please contact our customer support so that we can send you a modified configuration file which might solve the problem.
The e-mail address is: support@kalysomedia.com
bailyesboy Sep 30, 2013 @ 3:15pm 
Thanks for your help. The new file has made the game work for me now :)
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