Willdevine Jan 9, 2014 @ 5:12pm
Just bought the trilogy this morning when I play it says I need a serial code I didnt buy it from steam i got it at target (A well known store) where do i find the code?
Help?
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InPinkClover Feb 24, 2014 @ 10:36am 
Evidently you are not the only one to have this problem. If you haven't fixed it yet, here is the info you need (what another player did):
http://forum.kalypsomedia.com/showthread.php?tid=20280

So here is a reason. I emailed support@kalypsomedia.com and being proactive I attached a photo of the box, CD, and receipt (nothing said they needed it but I don't like email tennis... back and forth etc.). They replied about 12 hours later with an apology and an SN to use. So not a terrible delay for me all things considered- but your results may vary.

The CD label says in very small print "Need Help? Please visit support.viva-media.com to open a customer support ticket". It looks like Viva Media is the distributor and I wonder if this was a stupid error or intentional. There are 2 known issues for Tropico Trilogy in their database and 1 is missing SN. I had logged a case there as well but have not heard back yet.

On the box it should list an additional requirement - REQUIRES ACTIVATION with a support ticket and 1 day waiting period (if their offices are open). I think it is reasonable if people buy a game on Monday they want to play it on Monday, not Tuesday or Thursday or next week after the holidays. So yes, this is a FAIL in terms of meeting reasonable customer expectations. If the store had any more copies I would advise the manager to remove/return them, they don't need to deal with angry customers.

Willdevine Feb 24, 2014 @ 12:30pm 
Thanks a bunch for this, but I fixed it, thanks!
Originally posted by InPinkClover:
Evidently you are not the only one to have this problem. If you haven't fixed it yet, here is the info you need (what another player did):
http://forum.kalypsomedia.com/showthread.php?tid=20280

So here is a reason. I emailed support@kalypsomedia.com and being proactive I attached a photo of the box, CD, and receipt (nothing said they needed it but I don't like email tennis... back and forth etc.). They replied about 12 hours later with an apology and an SN to use. So not a terrible delay for me all things considered- but your results may vary.

The CD label says in very small print "Need Help? Please visit support.viva-media.com to open a customer support ticket". It looks like Viva Media is the distributor and I wonder if this was a stupid error or intentional. There are 2 known issues for Tropico Trilogy in their database and 1 is missing SN. I had logged a case there as well but have not heard back yet.

On the box it should list an additional requirement - REQUIRES ACTIVATION with a support ticket and 1 day waiting period (if their offices are open). I think it is reasonable if people buy a game on Monday they want to play it on Monday, not Tuesday or Thursday or next week after the holidays. So yes, this is a FAIL in terms of meeting reasonable customer expectations. If the store had any more copies I would advise the manager to remove/return them, they don't need to deal with angry customers.
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