Troubleshooting - READ THIS FIRST!

[Harebrained Schemes]

For Shadowrun Returns

If you are experiencing issues launching the application, starting a new game, loading save game files, or anything else that prevents the game from properly functioning, please try the below steps first. If none of these steps solve the issue, please report the issue to us via the instructions at the bottom of this post.

Basic Troubleshooting

Magic “Catch All”: Verify Shadowrun Returns

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun Returns
  
• Click on “Properties”
  
• Select the “Local Files” tab
  
• Press the “Verify Integrity of Game Cache…” button
  
• Launch Shadowrun Returns

How to uninstall/reinstall Shadowrun Returns

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun Returns
  
• Click on “Delete Local Content…”
  
• Wait for uninstall to finish
  
• Click on “Install”
  
• Launch Shadowrun Returns

How to clear UGC from Shadowrun Returns

• Exit and re-open Steam
  
• Open the Steam workshop under Shadowrun Returns
  
• Click on “Subscribed Items”
  
• Click on “Unsubscribe” on each item listed
  
• Locate any previously downloaded UGC files (http://shadowrun-returns.wikispaces.com/Game+File+Locations+by+OS)
  
• Delete any UGC files found in previous steps
  
• Verify Shadowrun Returns
  
• Launch Shadowrun Returns
  
• Open the NEW GAME menu and verify that “The Dead Man’s Switch” is displayed in yellow with a star next to it. If this is not the case, there is still more UGC you will need to find and delete.

Advanced Troubleshooting

How to enable Steam sync

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Click on Steam in the upper left corner of Steam
  
• Select "Settings"
  
• Switch to the "Cloud" tab
  
• Make sure that the "Enable Steam Cloud synchronization for applications which support it" is checked
  
• Click on "OK"
  
• Right/Cmd click on Shadowrun Returns
  
• Click on “Properties”
  
• Select the “Updates” tab
  
• Make sure the "Enable Steam Cloud" checkbox is checked.
  
• Allow Steam to perform a sync, or attempt to force a Steam sync by Verifying Shadowrun
• Returns
  
• Launch Shadowrun Returns

How to resync save games

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun Returns
  
• Click on “Properties”
  
• Select the “Updates” tab
  
• Make sure the "Enable Steam Cloud" checkbox is checked.
  
• Navigate to your Shadowrun Returns save game location (http://shadowrun-returns.wikispaces.com/Game+File+Locations+by+OS)
  
• Move all of your save game files OUT of the ".../remote/saves" folder and to a different folder (for backup purposes.)
  
• Fully quit and then restart Steam, and wait for Shadowrun Returns to finish syncing. This should re-sync all of your save game files from Steam cloud.
  
• Load your save game and then immediately use "Restart Level" from the PDA menu.

How to disable the Steam Overlay

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun Returns
  
• Click on “Properties”
  
• Ensure that the"Enable the Steam Overlay..." box is unchecked.
  
• Launch Shadowrun Returns

Game starting in an unsupported resolution

• Double click the Shadowrun Returns application while holding down 'ctrl' (for Windows) or 'alt' (for Mac).
  
• This should open a configuration window where you can choose which resolution you wish to open the game at.

Blurry portraits or other graphics
If you are experiencing portraits or prop blurry-ness, then you may need to change the quality settings of your graphics card. Most graphic cards will have some performance v.s. quality settings, and you may be able to turn these settings to quality or raise them from the lowest setting to provide more crisp images in game. How to access the settings for your graphics card is different for each OS and graphics card, if you require any assistance in locating or changing these settings please contact [e-mail] and we will do our best to help you resolve this issue.

Potential fixes for crashing on startup
Mac
Using Finder:

• Open up a new finder window
  
• Push cmd + shift + g (all at the same time, a dialogue box should pop up)
  
• Type in or copy and paste the following (without the quotes): "~/Library/Saved Application State"
  
• Inside that folder there should be a folder with a name containing "Harebrained Schemes.Shadowrun" - DELETE IT!
  
• Try loading Shadowrun Returns again; Hopefully it will work.

- OR - If you'd prefer using Terminal:

• Open up Terminal, make sure you're in your home directory (if not, type in "cd ~" without the quotes)
  
• Go to Library/Saved Application State/ - "cd Library/Saved\ Application\ State/"
  
• Inside that folder there should be a folder with a name containing "Harebrained Schemes.Shadowrun" - DELETE IT!
  
• Try loading Shadowrun Returns again; Hopefully it will work.

Windows
We are still investigating the startup crash on Windows. As a potential workaround make sure your video and audio drivers are fully update and then try the resolution trick listed above and reset the value to 1024x768, windowed. Any further information on this issue is greatly appreciated.

A patch has fixed an issue but I still see it

• Exit and re-open Steam
  
• Verify Shadowrun Returns to ensure that you have the latest patch
  
• Load your save game and then immediately use "Restart Level" from the PDA menu.
  
• If you are still encountering the issue, please report the issue (see Reporting an Issue section)

Reporting an issue

Please only report an issue if you have followed the all the basic troubleshooting steps and your issue is not resolved.

• Open Debug mode via “crtl”+”f1” or “alt”+”~”
  
• Press the “Debug” button
  
• Press the “Dump” button
  
• Create an email to [e-mail]
  
• Title the email with a brief description of the issue
  
• Write a more detailed description of the issue including the steps that you have taken to reproduce or encounter the described issue. Include any and all steps that you have taken to resolve this issue.
  
• Locate the “Dumpbox” folder next to the main Shadowrun Returns application (http://shadowrun-returns.wikispaces.com/Game+File+Locations+by+OS)
  
• Attach the most recent “Capture.png”, “Console.txt”, “LogFile.txt”, and "LongAnalysis.txt" to the email

Please note that depending on the issue you are encountering it may be difficult for the Debug menu to open. If you are experiencing this please attempt to hold down the first key and repeatedly hit the second key until the command is registered.