Does anyone else have this problem?

[Deuterium the Sentient Mattress]

Whenever I try and launch the game, it tries to open, and Steam says that I'm "in-game" but the game itself doesn't open, and after a few seconds Steam also decides I'm not in game anymore. Is there a way to solve this problem?

[76561198103597845]

Hey Deuterium,


This is odd.
It sounds as though Steam is recognizing that a version of Superfrog.exe is already active.
When this next happens, please check and see whether 'Superfrog.exe' is visible in the processes tab in your Task Manager.


Thank you,
BenTeam17

[Deuterium the Sentient Mattress]

Task manager does show that the Superfrog.exe process is running - Steam recognises this and states on my profile that I'm "In game: Superfrog HD", but after about 10-15 seconds the process ends itself, with Steam recognising that I'm no longer "in-game" a second or two later.

[76561198103597845]

Hey again Deuterium,


Thanks for getting back to us and confirming this information.

At this point, we'd like to request the following:

1. That you please confirm whether the game has worked before on your machine
2. That you attempt to verify the integrity of the games cache data, via the steps below
3. Confirmation as to whether the game works the first time after a clean boot of your machine
4. Whether a full re-installation of the game resolves the matter

To check the games cache integrity:
1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game cache... button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.


Thanks,
BenTeam17

[styykka]

Same problem here. The game worked fine some time ago, but now it won't start. I have upgraded my graphics card from gtx 680 to 970, but done nothing else changes for my computer.

I have already checked cache integrity and re-installed the game twice, once with manually removed remaining files (save etc.). Kids love that game and it is sad that they can't play their froggy game :(

[Deuterium the Sentient Mattress]

Weirdly enough, I now no longer have this problem...

[psejta3]

Windows 8.1 64-bit the game is not starting

I have PC with Windows 8.1 and 4 GB RAM, Pentium G640 (integrated graphic). For a split second steam shows me (in the friends list) as playing it.

[*Logan*]

I have this problem too did anyone ever find a solution?

[76561198103597845]

Hi again all,


For anyone still experiencing this issue, please send me the requested information from above.
Once I have this, I'll add it to our report of the issue to assist in investigation.


Thanks,
BenTeam17

[*Logan*]

I know the solution, turn off Steamcloud Sync. Works everytime.