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The problem with your mail room is clearly that there are no satchels (the blue things) Satchels are required to deliver the mail. Honestly, I don't know why you haven't gotten any satchels, they should come automatically just like the mail.
It could be a problem where there isn't any room to put satchels. Instead of unzoning, try the clear indoor area tool, throw everything in the room away (this will throw the mail away too) and then start over.
That's becuase they don't always end-up in the mail room straight off. They sometimes often hang around the delivery area or even somewhere else if the guard gets distracted.
are you are doing is trolling
Dooooouche!