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Official Uber forum here: https://forums.uberent.com/forums/support.71/
Login data: playfab username + password
Dxdiag is minimum needed in order to see what is happening on your pc. If you don't post it then nobody will be able to help you.
So, either you know how to debug a program, and find the necessary info, and then add it to your bug report... or you do what you are advised to do and give the info that is requested from everyone reporting a bug - in this case it would be a dxdiag, which gives the people trying to help you at least a bit of info about your system, and enables those who know the most common bugs related to compatibility to find those easily without asking hundreds of questions and wait for answers, just to cover each and every possibility.
So, in short: give some info or dont expect help. No one can give you your much needed answer without any info at all.
Have a good day and a merry christmas.