Technical Support Forum

[Johnnemann]

Hi all,

If you're experiencing problems with the game, please go to the Technical Support discussion and post there. I'm monitoring that forum for problems and posting what solutions I can.

http://steamcommunity.com/app/232430/discussions/1/

Thanks!
Johnnemann

[omarcdis]

Hello,

Whenever I purchase a new game through steam I make it a point to find where the savegames are stored. I have noticed that the OSX version store at ~/Library/Caches/unity.The Fullbright Company.Gone Home

Is it possble to update this to another more proper location as the caches folder should really only be for temp files and I have it automatically cleaned out on a weekly basis. Have not installed yet on my Bootcamp partition but I will try that as well.

Cheers

[Jeron]

For some reason my controls don't work in the game. I can crouch, but that's all. My movement controls don't work. What could be causing this? (my keyboard's fine, it's the game)

[Jeron]

Nvm i got it, the game doesnt take too well with rebinding controls...

[hrbrill]

Using Windows 7
Can I start Gone Home and it displays the start up screen. I can move between the new game, options, and exit buttons. But if I press return on any of the buttons nothing happens. I don't see a mouse arrow on the start up screen. I've rebooted twice and no change.

[AdysenQ]

When I click play on steam my computer goes to a black screen then hangs for a very long time and i cant alt tab or anything out of it. I have to Strl+Alt+Del and i get an error message that says the game crashed.

Here is the Error Log that it spits out:

Company: AVAST Software
Product: avast! Antivirus
FileDesc: avast! snxhk
FileVer: 8.0.1489.300
ProdVer: 8.0.1489.300

Module 3
C:\Windows\system32\ksuser.dll
Image Base: 0x70df0000 Image Size: 0x00006000
File Size: 5120 File Time: 2009-07-13_184114
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: User CSA Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 4
C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
Image Base: 0x72040000 Image Size: 0x000a3000
File Size: 641360 File Time: 2012-10-10_021438
Version:
Company: Microsoft Corporation
Product: Microsoft® Visual Studio® 2008
FileDesc: Microsoft® C Runtime Library
FileVer: 9.0.30729.6161
ProdVer: 9.0.30729.6161

Module 5
C:\Windows\system32\KERNEL32.dll
Image Base: 0x77480000 Image Size: 0x0011f000
File Size: 1161216 File Time: 2012-11-29_224108
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT BASE API Client DLL
FileVer: 6.1.7601.18015
ProdVer: 6.1.7601.18015

Module 6
C:\Windows\system32\USER32.dll
Image Base: 0x775a0000 Image Size: 0x000fa000
File Size: 1008128 File Time: 2010-11-20_202410
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Multi-User Windows USER API Client DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 7
C:\Windows\SYSTEM32\ntdll.dll
Image Base: 0x776a0000 Image Size: 0x001a9000
File Size: 1732032 File Time: 2013-07-08_225424
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: NT Layer DLL
FileVer: 6.1.7601.18205
ProdVer: 6.1.7601.18205

Module 8
C:\Windows\system32\PSAPI.DLL
Image Base: 0x77860000 Image Size: 0x00007000
File Size: 9216 File Time: 2009-07-13_184154
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Process Status Helper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385


== [end of error.log] ==


I get this same thing every time and I dont know whats up. I really want to play this game!

[Tits McButt's]

Are you planning to fix Intel HD series bugs (currently games renders no lightmaps)?

[Porkchop McNeckbeard]

Are you planning to add support (or should it be working now) for the Nvidia Shield Gamepad? Currently the game runs and streams just fine but the controls do nothing.

[Space Babes]

Publicado originalmente por hrbrill:

Using Windows 7
Can I start Gone Home and it displays the start up screen. I can move between the new game, options, and exit buttons. But if I press return on any of the buttons nothing happens. I don't see a mouse arrow on the start up screen. I've rebooted twice and no change.

I've got this problem as well.

[Chubie]

When I turn on the game, I get a black screen. I can't alt-tab out. I have to ctrl+alt+delete and end process.

Comp Specs:
Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1

Card name: NVIDIA GeForce GTX 460
Manufacturer: NVIDIA
Chip type: GeForce GTX 460
DAC type: Integrated RAMDAC

[Just Pokey]

I cannot get this game to launch. I've uninstalled and reinstalled 4 or 5 times but everytime I try to play game my computer thinks for about 3 seconds and then stops and nothing happens. PLease help!

[Muffin]

The problem for me was Actual Multiple Monitors. Closing that program let me run the game. Hope that helps

[Protest29]

I get about 1 minute into gameplay and it crashes everytime.. I really want to play this game.. Im also running Win 7 Professional 64 bit. I have a feeling it has something to do with the 64 bit OS

[kitteh]

Also cannot launch game - it crashes straight away. Trying to get to the game's website crashes too. A reply with a fix would be appreciated.

[ReaperP13]

when i first tried it froze during loading and i quit, now a window pops up about reopen or not, and game immediately crasehes before i can pick one

[Just Pokey]

Ugh I was conflicted weather I should spend my money on this or Brothers on Xbla, seriously regretting my choice.Someone please help!