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Johnnemann Aug 16, 2013 @ 1:29pm
Technical Support Forum
Hi all,

If you're experiencing problems with the game, please go to the Technical Support discussion and post there. I'm monitoring that forum for problems and posting what solutions I can.

http://steamcommunity.com/app/232430/discussions/1/

Thanks!
Johnnemann
Last edited by Fullbright; Oct 22, 2013 @ 6:52pm
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Showing 1-15 of 25 comments
omarcdis Aug 16, 2013 @ 3:00pm 
Hello,

Whenever I purchase a new game through steam I make it a point to find where the savegames are stored. I have noticed that the OSX version store at ~/Library/Caches/unity.The Fullbright Company.Gone Home

Is it possble to update this to another more proper location as the caches folder should really only be for temp files and I have it automatically cleaned out on a weekly basis. Have not installed yet on my Bootcamp partition but I will try that as well.

Cheers
Jeron Aug 16, 2013 @ 3:30pm 
For some reason my controls don't work in the game. I can crouch, but that's all. My movement controls don't work. What could be causing this? (my keyboard's fine, it's the game)
Jeron Aug 16, 2013 @ 3:35pm 
Nvm i got it, the game doesnt take too well with rebinding controls...
hrbrill Aug 16, 2013 @ 6:13pm 
Using Windows 7
Can I start Gone Home and it displays the start up screen. I can move between the new game, options, and exit buttons. But if I press return on any of the buttons nothing happens. I don't see a mouse arrow on the start up screen. I've rebooted twice and no change.
GentlemanCaller Aug 16, 2013 @ 6:49pm 
When I click play on steam my computer goes to a black screen then hangs for a very long time and i cant alt tab or anything out of it. I have to Strl+Alt+Del and i get an error message that says the game crashed.

Here is the Error Log that it spits out:

Company: AVAST Software
Product: avast! Antivirus
FileDesc: avast! snxhk
FileVer: 8.0.1489.300
ProdVer: 8.0.1489.300

Module 3
C:\Windows\system32\ksuser.dll
Image Base: 0x70df0000 Image Size: 0x00006000
File Size: 5120 File Time: 2009-07-13_184114
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: User CSA Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 4
C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
Image Base: 0x72040000 Image Size: 0x000a3000
File Size: 641360 File Time: 2012-10-10_021438
Version:
Company: Microsoft Corporation
Product: Microsoft® Visual Studio® 2008
FileDesc: Microsoft® C Runtime Library
FileVer: 9.0.30729.6161
ProdVer: 9.0.30729.6161

Module 5
C:\Windows\system32\KERNEL32.dll
Image Base: 0x77480000 Image Size: 0x0011f000
File Size: 1161216 File Time: 2012-11-29_224108
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT BASE API Client DLL
FileVer: 6.1.7601.18015
ProdVer: 6.1.7601.18015

Module 6
C:\Windows\system32\USER32.dll
Image Base: 0x775a0000 Image Size: 0x000fa000
File Size: 1008128 File Time: 2010-11-20_202410
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Multi-User Windows USER API Client DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 7
C:\Windows\SYSTEM32\ntdll.dll
Image Base: 0x776a0000 Image Size: 0x001a9000
File Size: 1732032 File Time: 2013-07-08_225424
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: NT Layer DLL
FileVer: 6.1.7601.18205
ProdVer: 6.1.7601.18205

Module 8
C:\Windows\system32\PSAPI.DLL
Image Base: 0x77860000 Image Size: 0x00007000
File Size: 9216 File Time: 2009-07-13_184154
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Process Status Helper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385


== [end of error.log] ==


I get this same thing every time and I dont know whats up. I really want to play this game!
Tits McButt's Aug 16, 2013 @ 7:04pm 
Are you planning to fix Intel HD series bugs (currently games renders no lightmaps)?
Are you planning to add support (or should it be working now) for the Nvidia Shield Gamepad? Currently the game runs and streams just fine but the controls do nothing.
Space Babes Aug 16, 2013 @ 8:21pm 
Originally posted by hrbrill:
Using Windows 7
Can I start Gone Home and it displays the start up screen. I can move between the new game, options, and exit buttons. But if I press return on any of the buttons nothing happens. I don't see a mouse arrow on the start up screen. I've rebooted twice and no change.


I've got this problem as well.
Chubie Aug 16, 2013 @ 8:27pm 
When I turn on the game, I get a black screen. I can't alt-tab out. I have to ctrl+alt+delete and end process.

Comp Specs:
Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1

Card name: NVIDIA GeForce GTX 460
Manufacturer: NVIDIA
Chip type: GeForce GTX 460
DAC type: Integrated RAMDAC
Just Pokey Aug 16, 2013 @ 9:18pm 
I cannot get this game to launch. I've uninstalled and reinstalled 4 or 5 times but everytime I try to play game my computer thinks for about 3 seconds and then stops and nothing happens. PLease help!
Aug 16, 2013 @ 10:48pm 
The problem for me was Actual Multiple Monitors. Closing that program let me run the game. Hope that helps
Protest29 Aug 16, 2013 @ 10:55pm 
I get about 1 minute into gameplay and it crashes everytime.. I really want to play this game.. Im also running Win 7 Professional 64 bit. I have a feeling it has something to do with the 64 bit OS
Joda Aug 16, 2013 @ 11:09pm 
Also cannot launch game - it crashes straight away. Trying to get to the game's website crashes too. A reply with a fix would be appreciated.
ReaperP13 Aug 16, 2013 @ 11:10pm 
when i first tried it froze during loading and i quit, now a window pops up about reopen or not, and game immediately crasehes before i can pick one
Last edited by ReaperP13; Aug 16, 2013 @ 11:10pm
Just Pokey Aug 16, 2013 @ 11:24pm 
Ugh I was conflicted weather I should spend my money on this or Brothers on Xbla, seriously regretting my choice.Someone please help!
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