Cities XL Platinum > Discussões gerais > Detalhes do tópico
wow_firie 23/mai/2013 às 4:54
i am done DONT BUY
stis got the problem no help from the cities xl makers so ♥♥♥♥ them i hope you die in my 10 euro !!!!
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The doctor is in 23/mai/2013 às 8:23 
? what problem are you having

verify game cache

if that does not help

then go to

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\log

open the last log file and post the very last error
wow_firie 23/mai/2013 às 8:27 
800x600@0
The doctor is in 23/mai/2013 às 8:37 
Escrito originalmente por wow_firie:
800x600@0

veify game cache if that does not work

then if you dont have any cities you would like to save

delete

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012

if you continue to have problems

what video card do you have

and please post the very last error message, completely, that is not an error message.

error messages look like

[05:15:37] LUA csScriptManager.cpp ( 522) Error

it my not read exactly like that, but you get the pattern. it has a timestmap, the component, the source file, the line number, and the word Error which means its an error

ignore the ones on top, im talking the last one.
wow_firie 23/mai/2013 às 9:09 
[17:14:37] MAINAPPLICATION mgEngineDx.cpp ( 352) Error Failed to create D3D device : Unable to find requested mode (800x600@0) nvidia gt440 3 gb driver is update
The doctor is in 23/mai/2013 às 9:41 
ok call to directx is failing

could not set video settings

did u try to delete C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012
The doctor is in 23/mai/2013 às 9:47 
by any chance are u running on multiple monitors?

cause these people were getting the same error u r getting

http://community.simtropolis.com/topic/49766-failed-to-create-d3d-device-portrait-mode/
wow_firie 23/mai/2013 às 12:04 
deleted the file still failing have directx 11 and i play on 1 3d lg screen
but thx you are willing to help me out you sir are awesome
The doctor is in 23/mai/2013 às 12:12 
not awesome yet since your still not up an running.
The doctor is in 23/mai/2013 às 12:17 
can you upload to like some website the whole log file and post or send me a link
The doctor is in 23/mai/2013 às 13:20 
ok we worked on it together using steam chat

the issue came down to either 2 things

1. he had very interesting monitor which supports 3d with 3d glasses
and 2 he was using hdmi

if you google this error there are 2 possible solutions

1. change nvidia video settings from portrait to landscape
2. if that does not work change from hdmi cable to dvi cable

the latter should always work

god knows why directx refuses to change video graphics resolution. but it does. perhaps because in portait mode it is not supported with the monitor that you have

then again there are some issues with this and other software, including other games, with using hdmi. so if u can use dvi...

hopefully happy customer now
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