seanconn88 Feb 25 @ 4:47pm
Game crashes when i try to load a previously saved city.
Please help.
Showing 1-6 of 6 comments
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Salranax Feb 27 @ 7:23am 
Same thing happened to me and i lose my save file
JDC Feb 27 @ 7:42am 
same happened to me and now the game wont even load any more im re-installing it
Akhrin Feb 28 @ 10:48am 
It keeps crashing here too? re-install solved this problem?
NutsMammoth  [developer] Mar 4 @ 8:44am 
Do you have mods installed?

Otherwise, if the savegame is corrupted, it is impossible to restore it.
The city is definitively lost.

Please reset Cities XL Platinum:

1. Open the Local Disk (C:).
2. Open the folder Users.
3. Open the folder of the username.
4. Open the folder AppData (*)
5. Open the folder Local.
6. Open the folder Focus Home Interactive.
7. Delete the folder Cities XL Platinum.
8. Run Cities XL Platinum.


As soon as you experience major slowdowns with your city, please save your city then quit the game (go back to the main menu) and reload your city.


WINDOWS VISTA/WINDOWS 7
(*) The AppData folder is an hidden folder by default. To view this folder, click Organize from the top left then Folder and search options.
Click the View tab and check 'Show hidden files, folders and drives' under 'Hidden files and folders' in the 'Advanced Settings' window.
Click the OK button.

WINDOWS 8
(*) The AppData folder is an hidden folder by default. To view this folder, click Organize then Folder and search options.
Click the tab View and check 'Show hidden files, folders and drives' under 'Hidden files and folders' from 'Advanced Settings'.
Click the button OK.

WINDOWS 8.1
(*) The AppData folder is an hidden folder by default.
To view this folder, click the tab View and check Hidden items.


Last edited by NutsMammoth; Mar 4 @ 9:25am
Akhrin Mar 5 @ 10:22am 
I even re-installed the game. It does crash after loading a city. NEW or SAVED one doenst matter. Game crashes and a windows error msg pop up.

edit:
No mods istalled, and I even formatted my C drive.
Still the same problem.

my specs:
2.4 quadcore Q6600
4gb ram
Nvidia GeForce GTX 560ti





Originally posted by NutsMammoth:
Do you have mods installed?

Otherwise, if the savegame is corrupted, it is impossible to restore it.
The city is definitively lost.

Please reset Cities XL Platinum:

1. Open the Local Disk (C:).
2. Open the folder Users.
3. Open the folder of the username.
4. Open the folder AppData (*)
5. Open the folder Local.
6. Open the folder Focus Home Interactive.
7. Delete the folder Cities XL Platinum.
8. Run Cities XL Platinum.


As soon as you experience major slowdowns with your city, please save your city then quit the game (go back to the main menu) and reload your city.


WINDOWS VISTA/WINDOWS 7
(*) The AppData folder is an hidden folder by default. To view this folder, click Organize from the top left then Folder and search options.
Click the View tab and check 'Show hidden files, folders and drives' under 'Hidden files and folders' in the 'Advanced Settings' window.
Click the OK button.

WINDOWS 8
(*) The AppData folder is an hidden folder by default. To view this folder, click Organize then Folder and search options.
Click the tab View and check 'Show hidden files, folders and drives' under 'Hidden files and folders' from 'Advanced Settings'.
Click the button OK.

WINDOWS 8.1
(*) The AppData folder is an hidden folder by default.
To view this folder, click the tab View and check Hidden items.
Last edited by Akhrin; Mar 5 @ 3:09pm
NutsMammoth  [developer] Mar 6 @ 1:49am 
Please send a computer diagnosis to the technical support of Cities XL:

1. Press the keys WINDOWS (bottom left) and R.
2. Type MSINFO32 and click the button OK from the Run window.
3. Click File then Export.
4. Enter a file name and save the file on the Desktop.
5. Close the window System Information.
6. Right click the file and click Send To.
7. Click Compressed (zipped) folder then the button Yes.
8. Send an email with the file in attachment to: support [at] focus-home.com
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