Does not work! :( PLEASE HELP!

[7777zahar]

I got cities xl platinum yesterday and when it finished downloading i lauched it and it open a small screen saying loading and then another screen comes out saying the game " stop working we will notify you when solution is found" i tried to redownload twice and even delet steam and redownaload. So please help! I run a windows 7 i think 64 bit. THANKS!

[DoubleJ93]

Please post your configuration:

1. Press the keys WINDOWS (bottom left) and R.
2. Type DXDIAG and click the button OK from the Run window.

System tab: processor model (Processor) and the amount of RAM memory (Memory).
Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).

[7777zahar]

System Model- HP Pavilion dv6 Notebook PC
RAM memory- 8192MB RAM

Graphic Controller- Inter (R) HD graphics 3000
Driver Date- 1/18/2012:24:08 PM

( for Audio tab it says Sound )

Audio Controller- Speakers and Headphones (IDT High Definition)
Driver Date ( sound tab) - 2/14/2014 2:03:13 PM

[DoubleJ93]

Maybe you have a second graphics controller (AMD RADEON or NVIDIA GEFORCE).
Please right click your Desktop and check if you have AMD Catalyst Control Center or NVIDIA Control Panel.

[7777zahar]

i right click and opened screen resolution. what i got was


Adapter Type

Intel (R) HD graphics 300

[7777zahar]

sorry for a long time no answer... I was away\

[UncleVlad]

Same. I`ve got Nvidia GEFORCE. I reinstalled the game, deleted appcache in steam, installed MCVCR 2005 SP1 and other versions but nothing helped...

[UncleVlad]

I found the solution: Microsoft Visual C++ 2005-2008-2010 x86 & x64 really helped me. But before installing it you should delete all the previous versions of MVC.

[The doctor is in]

yeah make sure windows, drivers, c/c++ runtime, .net runtime, directx runtime, etc are all updated

also post what is at end of last log file

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\log