Cities XL Platinum

Cities XL Platinum

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Vladimir Putin Jul 1, 2014 @ 5:54am
Does not work! :( PLEASE HELP!
I got cities xl platinum yesterday and when it finished downloading i lauched it and it open a small screen saying loading and then another screen comes out saying the game " stop working we will notify you when solution is found" i tried to redownload twice and even delet steam and redownaload. So please help! I run a windows 7 i think 64 bit. THANKS!
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Showing 1-8 of 8 comments
NutsMammoth  [developer] Jul 1, 2014 @ 5:57am 
Please post your configuration:

1. Press the keys WINDOWS (bottom left) and R.
2. Type DXDIAG and click the button OK from the Run window.

System tab: processor model (Processor) and the amount of RAM memory (Memory).
Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).
Vladimir Putin Jul 1, 2014 @ 6:04am 
System Model- HP Pavilion dv6 Notebook PC
RAM memory- 8192MB RAM

Graphic Controller- Inter (R) HD graphics 3000
Driver Date- 1/18/2012:24:08 PM

( for Audio tab it says Sound )

Audio Controller- Speakers and Headphones (IDT High Definition)
Driver Date ( sound tab) - 2/14/2014 2:03:13 PM

NutsMammoth  [developer] Jul 1, 2014 @ 8:50am 
Maybe you have a second graphics controller (AMD RADEON or NVIDIA GEFORCE).
Please right click your Desktop and check if you have AMD Catalyst Control Center or NVIDIA Control Panel.
Vladimir Putin Jul 1, 2014 @ 12:07pm 
i right click and opened screen resolution. what i got was

Adapter Type

Intel (R) HD graphics 300
Vladimir Putin Jul 1, 2014 @ 12:08pm 
sorry for a long time no answer... I was away\
UncleVlad Jul 14, 2014 @ 11:33pm 
Same. I`ve got Nvidia GEFORCE. I reinstalled the game, deleted appcache in steam, installed MCVCR 2005 SP1 and other versions but nothing helped...
UncleVlad Jul 15, 2014 @ 12:19am 
I found the solution: Microsoft Visual C++ 2005-2008-2010 x86 & x64 really helped me. But before installing it you should delete all the previous versions of MVC.
The doctor is in Jul 15, 2014 @ 10:34am 
yeah make sure windows, drivers, c/c++ runtime, .net runtime, directx runtime, etc are all updated

also post what is at end of last log file

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\log
Last edited by The doctor is in; Jul 15, 2014 @ 10:35am
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