zaharvarentsov Jul 1 @ 5:54am
Does not work! :( PLEASE HELP!
I got cities xl platinum yesterday and when it finished downloading i lauched it and it open a small screen saying loading and then another screen comes out saying the game " stop working we will notify you when solution is found" i tried to redownload twice and even delet steam and redownaload. So please help! I run a windows 7 i think 64 bit. THANKS!
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NutsMammoth  [developer] Jul 1 @ 5:57am 
Please post your configuration:

1. Press the keys WINDOWS (bottom left) and R.
2. Type DXDIAG and click the button OK from the Run window.

System tab: processor model (Processor) and the amount of RAM memory (Memory).
Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).
zaharvarentsov Jul 1 @ 6:04am 
System Model- HP Pavilion dv6 Notebook PC
RAM memory- 8192MB RAM

Graphic Controller- Inter (R) HD graphics 3000
Driver Date- 1/18/2012:24:08 PM

( for Audio tab it says Sound )

Audio Controller- Speakers and Headphones (IDT High Definition)
Driver Date ( sound tab) - 2/14/2014 2:03:13 PM

NutsMammoth  [developer] Jul 1 @ 8:50am 
Maybe you have a second graphics controller (AMD RADEON or NVIDIA GEFORCE).
Please right click your Desktop and check if you have AMD Catalyst Control Center or NVIDIA Control Panel.
zaharvarentsov Jul 1 @ 12:07pm 
i right click and opened screen resolution. what i got was


Adapter Type

Intel (R) HD graphics 300
zaharvarentsov Jul 1 @ 12:08pm 
sorry for a long time no answer... I was away\
UncleVlad Jul 14 @ 11:33pm 
Same. I`ve got Nvidia GEFORCE. I reinstalled the game, deleted appcache in steam, installed MCVCR 2005 SP1 and other versions but nothing helped...
UncleVlad Jul 15 @ 12:19am 
I found the solution: Microsoft Visual C++ 2005-2008-2010 x86 & x64 really helped me. But before installing it you should delete all the previous versions of MVC.
The doctor is in Jul 15 @ 10:34am 
yeah make sure windows, drivers, c/c++ runtime, .net runtime, directx runtime, etc are all updated

also post what is at end of last log file

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\log
Last edited by The doctor is in; Jul 15 @ 10:35am
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