Marco1496 Jun 6, 2014 @ 3:19pm
My Cities XL stop working, help me please!!
Whenever I enter the game and click on the play, the game stops working. I don't know what it is, someone has been in this situation? Help me please
Some details:
Problem Event Name: APPCRASH
Application Name: CitiesXL_Platinum.exe
Application Version: 1.0.5.725
Stamp Date / Time of Application: 4e55dec6
Fault Module Name: CitiesXL_Platinum.exe
Fault Module Version: 1.0.5.725
Stamp Date / Time Fault Module: 4e55dec6
Exception Code: c0000005
Exception Offset: 0022961e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1036
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Last edited by Marco1496; Jun 6, 2014 @ 3:21pm
Showing 1-8 of 8 comments
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Povlo Poblopo Jun 7, 2014 @ 12:08pm 
same here
The doctor is in Jun 12, 2014 @ 6:21am 
look in logs file for why

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012\log


post the errors that u see at end of last log file

worse case

verify game cache

and if u dont have any saved cities u want to keep delete

C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012

but keep in mind that will delete all your saved cities

so dont do it unless u must and better just to do a rename

rename "C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012" "C:\Users\<username>\AppData\Local\Focus Home Interactive\Cities XL 2012.org"

at least u will have your cities and can copy them manually if u know what u r doing. its not that simple u will have to search web on how

u can also search web on how to backup and restore you cities to another location

n u can search web on how to manually delete corrupt city saves...
neppari05 Jun 17, 2014 @ 10:32am 
I played tutorial, took over hour and half. After that I finally started to build a city, I played about 5 mins and then game crashed. PC turned white/blue and turned off. After this I haven't succeed to play game. I start it and it works well, but when I hit "play"-button it crashes. I tried to reinstall, but didn't help. Any suggestion what next?
Povlo Poblopo Jun 17, 2014 @ 10:43am 
same problem for us , the people who made this probably dont care that this happens tbh.
neppari05 Jun 17, 2014 @ 11:45am 
Well, I contacted their support via their web site. I guess it's all to do about this now..
Zenn Jun 18, 2014 @ 9:17am 
same here
NutsMammoth  [developer] Jun 27, 2014 @ 6:51am 
Please post your configuration:

1. Press the keys WINDOWS (bottom left) and R.
2. Type DXDIAG and click the button OK from the Run window.

System tab: Windows version, processor model (Processor) and the amount of RAM memory (Memory).
Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).
neppari05 Jun 29, 2014 @ 10:52am 
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.9GHz
Memory: 6144MB RAM
Available OS Memory: 5596MB RAM
Card name: AMD Radeon HD 7640G + 7600M Dual Graphics
Driver Date/Size: 6/10/2014 00:52:28, 1318552 bytes
Speakers (Realtek High Definition RTKVHD64.sys
Date and Size: 8/10/2012 13:06:18, 4102928 bytes

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