Storm > General Discussions > Topic Details
The Booty Bandit Jul 3, 2013 @ 7:10pm
Please help me
When I try to play the game, I get a notification in "CFG Not found!!!" I also get a notification in French along the lines of "card not 3D compatable," but i have a Radeon HD 7450 graphics card and that should work. I have gone into my settings and tweaked my graphics card 3D displays, but still to no avail. Is it possible to fix this problem without having to buy a new graphics card?
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JgLevieux  [developer] Jul 4, 2013 @ 9:16am 
Hello Mr ♥♥♥♥aluv,

Can you please tell me if you can launch the "options video" program (instead of the game exe when using the steam launcher) and if it works? Can you then check if the file general.cfg is existing in the "C:\Users\YOUR_NAME\Documents\Storm Saves" directory?

Thank you,
The Booty Bandit Jul 4, 2013 @ 3:31pm 
When I try the "options video" thing, I get the same results. I also do not have a Storm Saves file in my computer. Could this be the problem?
JgLevieux  [developer] Jul 5, 2013 @ 5:36am 
Hello, it seems that our video option program may have some difficulties to save the file general.cfg. Your graphic card is ok and the problem should come from something bad with windows. Can you give us more information about your system, for example are you using anything special with your Users directory (maybe a network drive or a shorcut)?
JgLevieux  [developer] Jul 5, 2013 @ 9:35am 
Hello,
A new patch is live that should not fix your problem but will give us more information when the error message will be displayed. Please let us know what is displayed now.
Thank you,
The Booty Bandit Jul 5, 2013 @ 12:52pm 
Im acutally running windows 8, but other than that nothing is out of the ordinary with my Users Directory. Where can I find the patch that you mentioned earlier? By the way, thank you for helping me out with this problem, I really appreciate it!
JgLevieux  [developer] Jul 5, 2013 @ 1:00pm 
Hello, to apply the patch just update the game with steam (it is very small and will be very fast).
Last edited by JgLevieux; Jul 5, 2013 @ 1:19pm
The Booty Bandit Jul 5, 2013 @ 1:45pm 
The error message now reads "Cannot open file C:\Users\MY NAME\Documents/Storm Saves/general.cfg(1)!!!"
JgLevieux  [developer] Jul 5, 2013 @ 3:44pm 
Is that when launching the game? What do you have when you launch video option program?
The Booty Bandit Jul 5, 2013 @ 6:12pm 
Yes that is when I attempt to play the game. When I launch the Video Option program, I recieve a message saying "Impossible de trouver une carte 3D comptatible."
JgLevieux  [developer] Jul 6, 2013 @ 1:06am 
Thank you for your answer.

Can you please send me a dxdiag result by email please? Please use stormsupport@ekosystem.com

Thank you.
Last edited by JgLevieux; Jul 6, 2013 @ 3:09am
The Booty Bandit Jul 6, 2013 @ 1:12pm 
I have sent a dxdiag report
The Booty Bandit Jul 6, 2013 @ 4:36pm 
It says that the app cannot run on my computer and windows safe screen is preventing me from running it due to my computer being "at risk."
Simon Trueheart Jul 14, 2013 @ 4:14pm 
I am getting the same exact error. In my case, I have Steam installed on my D: drive, as my C: drive is an SSD with little space. The first time I tried playing, I got the same error, and I could see it was looking for a config file on my C: drive. I tried a few things to no avail, so finally I setup a steam library on my C: drive just to see if it would work. Nope. I'm guessing, if the config file were instead just written to the Steam directories, it wouldn't be a problem. Any assistance with this problem would be appreciated.
JgLevieux  [developer] Jul 15, 2013 @ 4:21am 
Hello Simon,

We have contacted you by e-mail in order to get more information about your configuration. Please tell us if you don't receive this e-mail.

Regards,
The Baker Jul 18, 2013 @ 7:05am 
dont you guys test your games for bugs? lol
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