Heavyline Oct 4, 2013 @ 7:04pm
"No Image Available"
It's been almost a year since Baldur's Gate: Enhanced Edition has been on steam and it still dosen't have a small image? You know.. the image in your profile right next to your gaming hours.

It's a minor, meaningless issue, but I was just wondering what's the problem?
Showing 1-15 of 53 comments
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Crazed Possum Oct 4, 2013 @ 7:48pm 
WELL WHEN STEAM DOES PUT AN IMAGE UP IT SHOULD END UP HERE : http://media.steampowered.com/steamcommunity/public/images/avatars/33/338200c5d6c4d9bdcf6632642a2aeb591fb8a5c2.gif

it seems that Steam doesn't have a gif picture on their server....that's all..hmmmm simple fix i think
レフト4クリスマス Oct 4, 2013 @ 10:08pm 
No problem, it just doesnt exist.
Crazed Possum Oct 5, 2013 @ 6:22am 
I just made a support account and initiated a request for a fix. So we'll all see what happens from here. Here is my summision form to Steam Support.

Taken from one of my posts on the forum:

WELL WHEN STEAM DOES PUT AN IMAGE UP IT SHOULD END UP HERE : http://media.steampowered.com/steamcommunity/public/images/avatars/33/338200c5d6c4d9bdcf6632642a2aeb591fb8a5c2.gif

it seems that Steam doesn't have a gif picture on their server....that's all..hmmmm simple fix i think.

We would all like to see are game's .gif picture or .Jpg for this game on our lists please. Seems like a simple straight forward fix that won't take much time and will please many who have purchased this game. Maybe I'm the first to bring this up or maybe not but I would like to bring it to the forefront for everyone who has bought this game. Thanks for taking the time to except my request.

Hoping for a quick and easy fix.

Yours truly, Crazed Possum
Crazed Possum Oct 6, 2013 @ 9:32am 
UPDATE FROM SUPPORT:


Your request (#5090) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email or click the link below:
http://beamdog.zendesk.com/requests/5090





Oct 05 08:18 (CDT)

Taken from one of my posts on the forum:

WELL WHEN STEAM DOES PUT AN IMAGE UP IT SHOULD END UP HERE : http://media.steampowered.com/steamcommunity/public/images/avatars/33/338200c5d6c4d9bdcf6632642a2aeb591fb8a5c2.gif

it seems that Steam doesn't have a gif picture on their server....that's all..hmmmm simple fix i think.

We would all like to see are game's .gif picture or .Jpg for this game on our lists please. Seems like a simple straight forward fix that won't take much time and will please many who have purchased this game. Maybe I'm the first to bring this up or maybe not but I would like to bring it to the forefront for everyone who has bought this game. Thanks for taking the time to except my request.

Hoping for a quick and easy fix.

Yours truly, Crazed Possum


Crazed Possum Oct 7, 2013 @ 12:30pm 
Steam suport account ticket sent my request to Beamdog.com


BEAMDOG'S REPLY:


Dee (Beamdog)

Oct 07 12:29 (CDT)

Hello,

You'll want to shoot a message over to Atari's support lines; they control the version that's on Steam, so they'll be in a better position to make this happen.


so now i am at Atari with a request for a simple .GIF image for BGEE.

ATARI'S RESPONSE SO FAR:


Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.


Subject: .Gif file missing on Steam version of Baldurs Gate Enhanced Ediotn
Department: Technical Support
Type: Question
Status: Open


Kind regards,

Atari
Last edited by Crazed Possum; Oct 7, 2013 @ 12:33pm
Deltaslayer Oct 7, 2013 @ 5:28pm 
But how some people have the game image in the library and we don't?
Deltaslayer Oct 8, 2013 @ 2:32am 
Originally posted by Crazed Possum:
One of our agents will get back to you as soon as possible.

Post it here if they ever get back to you, but I doubt Atari will care for such a thing. Hope this gets fixed soon. Sorry for the double post.
Pragmatik Oct 8, 2013 @ 10:36am 
That's not the only problem, for me the game isn't even in my game list somehow. This is seriously strange as hell!
Crazed Possum Oct 16, 2013 @ 12:14pm 
Response from Atari............go see Beamdog

Big Ole Runaround BS..........



Greetings!

Unfortunately, we do not provide direct support for this title. Please refer to Beamdog support for further assistance.

At: https://beamdog.zendesk.com/anonymous_requests/new

Sorry for the inconvenience.


Sincerely,

Atari Customer Support
http://support.atari.com/
Pragmatik Oct 16, 2013 @ 12:21pm 
Did you try contacting steam instead? This is obviously a steam problem.
Deltaslayer Oct 16, 2013 @ 1:34pm 
Agreed. I believe every game submited to Steam has to have a label image with it, therefore it seems to be Steam responsability to solve it. Now, how do we proceed about it?
Crazed Possum Oct 16, 2013 @ 2:35pm 
Originally posted by Benomono:
Did you try contacting steam instead? This is obviously a steam problem.

i started with steam. plz read the threads. i submitted a request via steam support days ago.
Pragmatik Oct 16, 2013 @ 4:18pm 
Originally posted by Crazed Possum:
Originally posted by Benomono:
Did you try contacting steam instead? This is obviously a steam problem.

i started with steam. plz read the threads. i submitted a request via steam support days ago.
And they didn't answer anything?
Deltaslayer Oct 16, 2013 @ 9:09pm 
It's like ping-pong, one toss the responsability to the other. Shameful.
Crazed Possum Oct 17, 2013 @ 1:14pm 
Originally posted by Benomono:
Originally posted by Crazed Possum:

i started with steam. plz read the threads. i submitted a request via steam support days ago.
And they didn't answer anything?


nope, it went straight to Beamdog. i went ahead and re-issued another request for a .GIF image for BGEE.
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Date Posted: Oct 4, 2013 @ 7:04pm
Posts: 53