pnegard Dec 28, 2012 @ 2:53pm
Won't Install
Bought this program today on my Macbook. I can see the game under 'my games' but once I click on the game, there is no 'Install' button. Even on the YNAB page, the 'You own this game. Use this now' button does nothing. Any help/advice would be great!
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RodeoClown  [developer] Dec 28, 2012 @ 5:50pm 
What version of OS X do you have on your macbook?
pnegard Dec 29, 2012 @ 6:21am 
Im currently running OS X (Version 10.8.2)
RodeoClown  [developer] Dec 29, 2012 @ 11:40am 
Hmmm... that rules out that thought (there's a minimum version requirement).
If you restart Steam, does it work then?
pnegard Dec 30, 2012 @ 9:25am 
Well, I was messing around with Steam today, and under 'Library' I changed the view to 'Grid View' and when I hover my mouse over YNAB it says 'Coming Soon'... Not sure what that is about. I was under the impression that the game was already released for Mac...
RodeoClown  [developer] Dec 30, 2012 @ 11:03am 
YNAB is definitely already released and available on the Mac.

Have you tried restarting Steam?
If that doesn't work, try removing the local files for YNAB (right-click on the YNAB name in the Steam client and select "Delete local content") and then reinstalling it.

Let me know if it still doesn't work after you've tried both of those.

Cheers.
pnegard Dec 30, 2012 @ 3:16pm 
Ive tried restarting Steam.

When I right click on YNAB, there are only
-View Forum
-View StorePage
-Add to favorites
-Create Shortcut

There is no delete local files option. The game was never installed/played.
RodeoClown  [developer] Dec 30, 2012 @ 7:59pm 
http://screencast.com/t/0sDbvQVpqS

So where that has the launch button, you don't have "launch", or "install"?
pnegard Dec 31, 2012 @ 4:26am 
There is no "Launch" or "Install" button.

http://imgur.com/YvERJ

Its just a blank space.
RodeoClown  [developer] Dec 31, 2012 @ 11:48am 
That's truly bizarre.
And double-clicking on the name isn't working either?

I'm going to have to suggest you contact Steam support here: https://support.steampowered.com/newticket.php

In the meantime, if you want you can grab the trial from our site, click CD Key on Steam (it's on the image you sent), and paste the CD key into the trial. It won't be running through Steam, but you should be able to use it at least.

I'm sorry you've run into this, I've never seen anything like it!
Raven Jan 4, 2013 @ 3:24pm 
I'm not sure if this is applicable, but I've seen issues with buying Mac+PC software where the incompatible item appears in the library and can't be installed. For instance, the PC version of YNAB might be appearing in your library instead of the Mac version. Sometimes both versions appear in the library and only one can be installed. Not sure if this helps, but thought I'd throw it out there.
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Date Posted: Dec 28, 2012 @ 2:53pm
Posts: 10