jensklemp Feb 17 @ 8:38pm
Game crashes at load screen
Hello,

Every time I load up the game I can select my profile and go select my home town. Then when I attempt to load the ingame to play the screen minimizes and shows my desktop. I can hear the game running in the background and can rev up the motor and drive around but it's hard to drive without any video display. A black rectangular box shows up in the top left corner.

I have contacted the game developer and all they have said is update drivers or that my gpu is overheating. Have the latest drivers and the card runs at a constant 32 degrees Celsius while running the game. Have yet to hear back since.

What I have tried:
- Install current GPU drivers (running
- Reinstall DirectX 9.0 c
- Uninstall and reinstall the game (several times)
- Delete local game data (in My Documents/Euro Truck Simulator 2)
- Update BIOS
- Uninstall all GPU drivers and software and reinstall most current version again
Showing 1-15 of 17 comments
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margalus Feb 17 @ 9:08pm 
what kindof video card? no videocard made in the last decade or two will run that cool. sonething is wrong with your temp measurement
jensklemp Feb 18 @ 2:57pm 
I'm running an ASUS AMD Radeon EAH6850. http://www.asus.com/Graphics_Cards/EAH6850_DC2DIS1GD5/

That is a good point, looking at most of the temps they are between 23 to 38 degrees. GPU temp at idle is usually around 33 celcius and under 100% load using Furmark temp goes to 81. Remember degrees are in celcius not fahrenheit.

To help out more here are some more system specs:
Windows 7 32 bit
Asus M4A87TD EVO AM3 mobo
Patriot G Series 4GB RAM
AMD Phenom II X2 555 Black Edition 3.2GHz CPU
SeaSonic M12II 620W Bronze Modular PSU
Cooler Master HAF 912 Tower
Logitech G27
Last edited by jensklemp; Feb 18 @ 3:15pm
margalus Feb 18 @ 3:21pm 
Originally posted by jensklemp:
I'm running an ASUS AMD Radeon EAH6850. http://www.asus.com/Graphics_Cards/EAH6850_DC2DIS1GD5/

That is a good point, looking at most of the temps they are between 23 to 38 degrees. GPU temp at idle is usually around 33 celcius and under 100% load using Furmark temp goes to 81. Remember degrees are in celcius not fahrenheit.

I am thinking celsius. the 6850 is known to idle at 45-50c according to reviews. gaming it gets 70+. rated safe temp is 100. so something is up with the temp measurement when gaming. Not that that is causing your problem though.
jensklemp Feb 19 @ 1:31pm 
I get a lot of errors showin in the games log file.

<ERROR> [dx9] Present failed. [0x88760874]
<WARNING> [di8] Input buffer overflow for device '{C719AB10-8792-11E3-800A-444553540000}|{C29B046D-0000-0000-0000-504944564944}' (error code: 0x1).
<ERROR> [dx9] Present failed. [0x88760874]
<ERROR> [dx9] Present failed. [0x88760874]
<ERROR> [dx9] Present failed. [0x88760874]
<ERROR> [dx9] Present failed. [0x88760874]
<ERROR> [dx9] Present failed. [0x88760874]
(this error goes on until I quit the game)

Anyone able to decipher what this means?
jensklemp Feb 19 @ 1:33pm 
Originally posted by margalus:
Originally posted by jensklemp:
I'm running an ASUS AMD Radeon EAH6850. http://www.asus.com/Graphics_Cards/EAH6850_DC2DIS1GD5/

That is a good point, looking at most of the temps they are between 23 to 38 degrees. GPU temp at idle is usually around 33 celcius and under 100% load using Furmark temp goes to 81. Remember degrees are in celcius not fahrenheit.

I am thinking celsius. the 6850 is known to idle at 45-50c according to reviews. gaming it gets 70+. rated safe temp is 100. so something is up with the temp measurement when gaming. Not that that is causing your problem though.

Yeah I have a hard time understanding why this would have anything to do with the game not running. The computer is in a fairly cold basement on cement floors (probably 15 degrees). So that might have it running a bit cooler then is common. Only thing I could see is that the reason it is showing faulty temperatures is because there is something wrong with the card (i doubt it). It runs other games without a problem for hours on end. Plus it shows the temperature correctly under load.
vonswe Feb 19 @ 2:22pm 
Maybe this thread over at SCS forum can help: http://forum.scssoft.com/viewtopic.php?f=8&t=68657
jensklemp Feb 19 @ 5:51pm 
Thanks for the link. After reading I tried installing the beta drivers from AMD. Now my pc hangs at the load screen rather then minimizing the game. Sound gitters for a few seconds then nothing just the load screen. Can't ctrl alt dlt have to reboot... Wonder what changed.
zbobg Feb 19 @ 10:39pm 
Solution from another user with the same problem (13 Feb 2014):

Updated to latest beta version 14.1...seems to have solved the issue (fingers crossed)

I assume that means the latest Beta video driver.

There is also one post that says that motherboard RAM may be the problem. In the case of more than 2 sticks of RAM, if the types (ddr2/ddr3) or speeds don't match then this may cause problems with DirectX. I suppose that any RAM problems might cause trouble.
Last edited by zbobg; Feb 19 @ 10:50pm
jensklemp Feb 20 @ 7:05am 
Originally posted by zbobg:
Solution from another user with the same problem (13 Feb 2014):

Updated to latest beta version 14.1...seems to have solved the issue (fingers crossed)

I assume that means the latest Beta video driver.

There is also one post that says that motherboard RAM may be the problem. In the case of more than 2 sticks of RAM, if the types (ddr2/ddr3) or speeds don't match then this may cause problems with DirectX. I suppose that any RAM problems might cause trouble.

Yeah tried the beta drivers, something changed but not a fix. Now the game just locks up and I have to reboot each time.

What can I do to rule out RAM? I have 2x 2GB Patriot G Series 'Sector 5' DDR3 1600 RAM. I've run the memtest at system boot everything checks out fine. When it comes to RAM I don't understand any of the numbers...
Karim13 Feb 20 @ 12:12pm 
mods?
jensklemp Feb 20 @ 12:57pm 
None. The game has never ran. Tried the demo it didn't work either.
zbobg Feb 20 @ 3:07pm 
Originally posted by jensklemp:
I've run the memtest at system boot everything checks out fine.
Probably not the RAM then.

There is a slight possibility that you may have timing problems on the PCIe bus.

Go to your motherboard manufacturer's website and see if they have updated BIOS drivers for your motherboard. If they do have an updated BIOS it may be worth the time to update your BIOS. This must be done carefully because it can fail and render your motherboard unusable.

Also check BIOS options for the PCI bus. Set options for standard clocking and standard voltages. Look for a "turbo" option and turn that off if present.
jensklemp Feb 20 @ 4:25pm 
Thanks for the tips zbobg.... I think I might be a bit dumb. Could you explain a bit more about finding the pci bus in the bios? Only setting I can find is for pcie or pci as primary display adapter.

I checked and I am running the latest bios version.
zbobg Feb 20 @ 7:31pm 
Well... If you can't find any specific PCI/PCIe settings then your BIOS probably does not have any.
margalus Feb 20 @ 7:42pm 
have you tried updating the motherboards drivers?
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Date Posted: Feb 17 @ 8:38pm
Posts: 17