Mumboejumboh Jul 18, 2013 @ 11:27am
BUG - Halved Cut Scenes - FIXED
So I bought this game after seen some fairly positive reviews about it and liking the premise...I haven't had much time to play it but I've noticed that the movies and cut scenes are displaying with the top half of the video cut off and left solid black. Is anyone else getting something like this or is it just me getting this bizarre problem?
Last edited by Artifice Studio; Jul 26, 2013 @ 7:56am
Showing 1-15 of 71 comments
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Vondur Jul 18, 2013 @ 11:29am 
yep, same here, tried all what's suggested in pinned topics. doesn't work.
nyr27 Jul 18, 2013 @ 11:30am 
same here.
Katana Karl Jul 18, 2013 @ 11:35am 
Yup got the same problem... kinda annoying
Sexual Sandwich Jul 18, 2013 @ 11:35am 
If it's the same as the problem I had in Darksiders then it's a windows update for Windows 7 that's causing it.

You need go to uninstall programs and go to view installed updates and find security update KB2803821 and uninstall it.
Artifice Studio  [developer] Jul 18, 2013 @ 11:38am 
Here's a post about that problem:
---------------------------------

Hey, i just started the game and while the intro plays (woman start telling the story) the screen is cut into half, i can not see the face of the rider or anything at the top? Is that a bug ? Thanks

Edit:
O.k, while i am playing i realize that all videos seem to be corrupted. The video only shows the lower half. For example, the tutorial "how to attack" shows only half of the animation. That seems to be a bug!

EDIT By Duomtl:

Alright so the issue seems to be with a windows update messing around with something. In any case, all you have to do is uninstall the update and the video's will play fine (untill microsoft fixes the bug on their end, but who knows how long that will take lol).

Step-by-step:

Start menu > Control panel > System and Security >

In the section with the windows update, the last option is "View Installed Updates", click on that one >

Copy paste this code into the search bar at the top: KB2803821 > Right click, uninstall.

KB2803821 is the specific update that is causing the issue (and the issue is affecting other programs as well such as adobe premiere).

Sorry for the inconvenience everyone, hopefully we'll be able to fix it on our side, or microsoft will issue another update to resolve the issue.

A BIG thanks to Sladien who was the one who figured out what exactly was wrong!!

Enjoy the game!
Adventure Square Jul 18, 2013 @ 11:39am 
I can confirm that KB2803821 broke various games for me, and removing it fixed them.
Hopefully microsoft will put out a corrected update soon. It's only been a week since that broken update.
nyr27 Jul 18, 2013 @ 11:40am 
Yup, that worked. Hope you guys find a fix, because I wouldn't hold my breath waiting for Microsoft to fix it. This is the only game I've had this problem with (but it is a recent update and I haven't been through too many games since).

ps. thanks all for the quick fix
Novice Jul 18, 2013 @ 12:04pm 
Dont have this update installed, still have halved cut scenes
Bootstraps Jul 18, 2013 @ 12:10pm 
This fix worked for me. Thanks a lot. Enjoying the game so far.
Aphex Jul 18, 2013 @ 12:22pm 
Bumping this since it's on the flash sale, just bought it, had this problem, can confirm uninstalling windows updage KB2802821 fixes it.
bsilver87 Jul 18, 2013 @ 12:29pm 
I uninstalled the Windows update on my 10 computers that have the game (I bought 10 copies). It works fine now.
dark_ronnie Jul 18, 2013 @ 12:31pm 
Originally posted by Artifice Studio:
Here's a post about that problem:
---------------------------------


KB2803821 is the specific update that is causing the issue (and the issue is affecting other programs as well such as adobe premiere).

didnt find that update in the auto search so manually looked through to be sure...still half screen
so sad :(
Duomtl Jul 18, 2013 @ 12:43pm 
@Dark_Ronnie Did you follow the step by step, maybe you were in the wrong area? Also the issue is affecting some other programs too (adobe premiere) so hopefully adobe is breathing down ms's neck.
dark_ronnie Jul 18, 2013 @ 12:49pm 
Duomtl
yes unfortunately im very sure, followed the step by step and the closest i can see is KB2840628
Duomtl Jul 18, 2013 @ 12:50pm 
Weird. Try restarting your computer, that should refresh the updates. And if it's still not there, then run the updater, and look for it after it's done.
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