How to get unbanned - for all the legit players who have been banned by careless GM's
This information if for people who are unfairly banned and also for the Legend and Pioneer players who still have not recieved the package they paid for. Its time you Legends and Pioneers did something about the lack of strongholds....
1/ submit a ticket to support and sit back and wait for the never reply ... or worse the reply that claims you hacked when you didn't .... and this 'evidence' is too sensitive to show you.
2/ Get down to business, dig out the EULA and look up section 15. In part A it has instructions on how to start an informal dispute. Doing this will force OP Productions to deal with your false ban and take the 6 week wait from the support desk out of the equation (which will only result in them lying to you anyways)
here is the Section from the EULA that you need :
15. Dispute Resolution.
a. Informal Negotiations. To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), You and OP Productions agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating any arbitration or court proceeding. Such informal negotiations shall commence upon written notice from one party to the other. OP Productions will send its notice to Your billing address and email You a copy to the email address You have provided to us. You will send Your notice to OP Productions, OP Productions LLC., c/o The Corporation Trust Company, 1209 Orange Street, Wilmington, DE 19801, USA.
3/ If after 30 days of an informal dispute you can proceed to part B of section 15 in the EULA, this covers BINDING arbitration. It also says in that part that if the arbitrator (a specific organization is quoted as the one to use) deems that the cost of you taking part in the mediation is excessive then OP Productions are obligated to pay 100% of the fees and expenses, It is likely that flying to California would be deemed excessive, so win win for you if HP dont unban you during the 'informal dispute'
NOTE : IF you follow step 2 and 3, this gives you the right to sue them in court for your money back etc etc, My laywer is the one who told me to follow these steps after he read the EULA when I wanted to sue them.
Anyways at the very least you will get away from the useless zendesk that sends out copy and pasted lies because they are so swamped with ban appeals due to the fact that they ban legit players every day..... I'm still waiting for replies to tickets that are 40 days old ..... dispute resolution is only 30 days .... and OP Productions have to deal with you directly, instead of the crappy zendesk.