RaidenFox Jul 9, 2013 @ 12:01pm
Your Account has been permanently banned? WTF?
I just got this message when i login today.. i payed for this game on steam 2-3 weeks ago, i only play when i home from work with a friend. we still exploring the mapand trying to find some weapons. never used any kind of cheat or whatever, and i get banned for no reason at all? what is up with this? if this is bug pls fix it u want to play again.. and i also send a ticket to there support for it.. but i got an auto reply:

"This is an automated reply to notify you that customer support is currently receiving a high volume of tickets. As it may take some time for your inquiry to be reviewed, we recommend trying some of the fixes below for common reported issues.

...

"
What do u have to do to play this game back, this really ♥♥♥♥es me off! I did nothing wrong at all!
Showing 1-15 of 69 comments
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RusticularCancer Jul 9, 2013 @ 12:22pm 
i found myself in the same boat yesterday. i was pveing, ran into the post office in smallville and my game crashed. came back in, and the perm ban message came up. never hacked anything in my life, don't even know what hacks are, just that its cheating. i've been a loyal customer for 6 months. invested time and money into it and it just ♥♥♥♥ on me. this is happening to alot of players lately. the support forums are full. i know some of them might actually be hacking and are just upset they got caught, but i think alot of them are legit. especially after it just happened to me.
RaidenFox Jul 9, 2013 @ 12:46pm 
yes this is really bs... i dont understand how there system even bans random players? what is this based on? i mean I play this game for 2 weeks just exploring the map.. almost have no gear what so ever.. onky have 3 kills on my char.. and there from my friend i play with.. what is this BS? i did nothing worng
RusticularCancer Jul 9, 2013 @ 12:52pm 
pb would have notified you, fairfight just tells you, you are perm banned. pb would have given you a violation number and there is a website you can go to, to find out what you were banned for. so if you're like me and recieved no message from pb, it was fairfight. i've been reading all about the things that fairfight can ban you for mistakenly... i think i know what happenend to me. One of the things is if your game crashes and you go right back into it immediately it can confuse that with a known hack and insta ban you... thats exactly what happenend in my case
The doctor is in Jul 9, 2013 @ 1:20pm 
first you have to determine who banned you punkbusster or fairfight

get and run pbsvc.exe and pbsetup.exe

http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe
http://websec.evenbalance.com/downloader/download.php?file=1

if you got banned by pb they would have given you a violation number and a message

if so you can go to pbbans and lookup the violation number and see what if anything that you can do

http://www.pbbans.com/info-center-pbviols.html

then you need to get your pb guid

http://www.pbbans.com/info-center-clientlog.html

then you need to create tickets with evenbalance, pbbans and hammerpoint support

http://www.evenbalance.com/troubleticket/new_ticket.php?game=twz
http://www.pbbans.com/appeal-ban.html
https://warz.zendesk.com/home

send complete details with your pb guid to evenbalance and work it out with them, keep pbbans and hammerpoint in the loop


if its a fairfight ban and not a pb ban then you need to create a ticket with hammerpoint and work it out with them. give it a week or more.

https://warz.zendesk.com/home


keep in mind that pb can ban you for things that you have running on your computer, resident in memory, on your harddisk, ect.

and also keep in mind that fairfight can ban you for glitching not just cheating

finally keep in mind that pb/fairfight will ban you if you are repeatedly getting kicked by pb and ignore it.

so if you have a problem with pb that kicks you or temp bans you then you should not start the game again without first resolving the pb issue

finally there is an issue were people have gotten banned after the game crashed or froze and they exited it and rements of the game remained running and they attempted to start the game again fairfight confused the multiple instances running with hacked account and banned the accounts.
The doctor is in Jul 9, 2013 @ 1:27pm 
Originally posted by devildog3354:
pb would have notified you, fairfight just tells you, you are perm banned. pb would have given you a violation number and there is a website you can go to, to find out what you were banned for. so if you're like me and recieved no message from pb, it was fairfight. i've been reading all about the things that fairfight can ban you for mistakenly... i think i know what happenend to me. One of the things is if your game crashes and you go right back into it immediately it can confuse that with a known hack and insta ban you... thats exactly what happenend in my case

yeah pb is pretty straight forward and rarely has any false poositives and when they band you its likely for a very good reason

fairfight on the other hand is a disaster and hammerpoint has very poorly configured and administered it. basically they have locked it down, i guess in an attempt to catch hackers, but they've made it too strict. so they get way to many false positives. its like mail filters too restrictive and you basically get the same results. sadly they also then have horrible support. basically you have a small indie company way out of its league with very limited resources and capabilities playing with tools like fairfight they should never have been playing with cause they dont know how and/or cant configure and administer properly. they should remove fairfight entirely asap and just leave pb. as a result they are like shooting themselves in the foot alienating their customer base. i guess as soon as something out there gets released that competes people will bailout from this game.
The_Moose Jul 9, 2013 @ 2:16pm 
This happened to two of my friends at the same time. No cheating, nothing like that. We all get silly PB kicks from time to know, time out to update client or no packet flow, and thats'w hat happened to them. They logged back in and got a message saying they were banned for 2880 minutes. My friend sayshis account is still banned though. So far he has heard no word from Punkbuster or the Warz Zendesk. They have the worst support ever.
Paranoic Jul 9, 2013 @ 2:24pm 
let me tell you the awful truth is that you can forget about the game already, i was banned for no reason and after aprox a month i received what looks like an automated response telling me i hacked and that im ♥♥♥♥ed "We are unable to provide any further detail regarding the results of our investigations due to the sensitive nature of the data itself." yeah right i asked for facts, what cheat did i supposedly used? when? how? thats ♥♥♥♥♥♥♥♥ right there
Morosi Jul 9, 2013 @ 2:28pm 
Originally posted by Paranoic:
let me tell you the awful truth is that you can forget about the game already, i was banned for no reason and after aprox a month i received what looks like an automated response telling me i hacked and that im ♥♥♥♥ed "We are unable to provide any further detail regarding the results of our investigations due to the sensitive nature of the data itself." yeah right i asked for facts, what cheat did i supposedly used? when? how? thats ♥♥♥♥♥♥♥♥ right there
Sorry that's what hammerpoint does. They want you to buy the game again, so they don't care that you are banned. How can anybody defend this game?
RaidenFox Jul 9, 2013 @ 3:05pm 
this is total bs.. i contacted steam support and ask they investigat it or they should give me my monny back... this is so not right ban players that not even play for 2 weeks this cant be right. they can get sued for doing this..
Barry Chuckle Jul 9, 2013 @ 3:19pm 
Well, that's this game for you :P Always had a bad reputation, and always will. Look up the things they do before buying next time.
RusticularCancer Jul 9, 2013 @ 3:57pm 
Originally posted by Caedo:
http://www.bbb.org/us/Find-Business-Reviews/name/hammerpoint+interactive/
checked that link out... not bad hammerpoint, solid F score from A+ to F...haha. Good job
The doctor is in Jul 9, 2013 @ 4:40pm 
i would recommend if you have a problem that is not getting resolved by hp support in a reasonable amount of time to file a complaint w eula arbitration, bbb, and with state and federal agencies

its not that hard and i bet if a wave of complains come in someone will look at the smoke and see the fire.
RaidenFox Jul 10, 2013 @ 12:54am 
Im not the only one with this problem it seems there is already a massive wave of complains on there support forum: https://warz.zendesk.com/forums/21423088-Tips-Tricks but non get replied by HP not in the tickers or in the forum post's.. this is crazy.. O_o
UBIQ.Destiny Jul 10, 2013 @ 2:58am 
I got ban totaly on same way..My game crashed and i started it again,when i started game i got messige I'm banned.
I sended support ticket and messiged admins on forum,BUT LIKE IN EVERY GAME NONE RESPOND!!
So i won't never buy again game from that company because they are suck!
Banning without reason and no support for players!
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Date Posted: Jul 9, 2013 @ 12:01pm
Posts: 69