Infestation: Survivor Stories

Infestation: Survivor Stories

Siresly Feb 28, 2013 @ 8:44am
Guy requests refund over false advertising, gets jerked around for months, posts on forumz, gets banned
Oh Hammerpoint. You rascals.
http://forums.playwarz.com/showthread.php?131307-Attention-kewk

Originally posted by Kissker:
Attention kewk

I know your a very busy guy.

3 weeks ago I was suggested to "PM you" which has not worked a single day since.
My threads get locked and deleted on the subject (which is very detailed) because the forum mods only read 3 words and then jump to action of copy/pasting links (I've already used and had no help, Xsolla even stated in email "Try posting for help on the forums")

I want my refund. I have since November but it has been a constant "try this, try that" run around with everyone here. This half ♥♥♥♥♥ community has delayed it long enough, the game is STILL unplayable. (Notice, it was playable in october, but then quickly stopped working in nov from the Optimization patches)

Since I am not allowed to have a third party program tweak my graphics for me (to lower stats so my "Integrated Graphics on my older Laptop" can handle it) I am unable to play the game. This is false advertising as on the site - even to this date - it states Integrated GPU and older laptops would be able to enjoy the game to some degree - yes, expectantly on a much lower setting on smaller resolution - but still PLAYABLE.

The game is NOT playable, on any setting, and I've had months to tinker with every option combination possible to ensure I didn't miss anything. Even turning everything off/down to the lowest, even going through tweak pages suggested by the tech side of the forums - even going in and shrinking my fullscreen down to a tiny ♥♥♥ window - the game is NOT PLAYABLE.

Since every bloody thread post gets locked and I get banned for months at a time on the forums - I hope this DIRECTED THREAD gets the attention it deserves, from YOU, and not some new power hungry ill-informed moderator quick to copy/paste a bunch of stupid links I've already tried and close the thread.

What happened to Hammerpoint's email stating they were going to do better and the mods weren't acting accordingly and all that? Could of sworn this type of behavior was supposed to have been corrected already... another lie?

A mod bans him and copy/pastes this from the rules.

Originally posted by Solite Czech:
Please do not discuss a Moderator or Developer's decision in the forums. If you do not agree or you would like to question a Moderator or Developer decision you are more than welcome to, as long as you do it in a polite and respectful manner. You can do this by contacting a moderator via the PM system in a respectful manner. If you do not agree with their decision feel free to contact a second moderator for their opinion on it. However if we notice you are simply fishing around for malicious reasons it will get forwarded and your actions will be reviewed.

And leaves out the bit about how to contest bans.

Originally posted by Rules:
Warnings, Infractions, and Bans are not to be posted about on the forums. Please do not discuss any moderation made to your account on the forums, but bring it up to us via PM or through our support portal by emailing support@thewarz.com. Violations of this rule will have their post/thread deleted and may result in actions, up to and including permanent suspension.

Last edited by Siresly; Feb 28, 2013 @ 8:45am
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Showing 1-10 of 10 comments
Nucular Feb 28, 2013 @ 9:29am 
Nothing has changed. Nothing will change. I also tried to get a refund (the "legit" way). Never got an answer.
Keep away from them! Im still pretty mad, these "criminals" are supported by steam/valve/whatever
Silverdax Feb 28, 2013 @ 9:39am 
wow they're still pulling this crap... dont know why its still on steam, or ppl still continue to support theese **s-holes.... abussive relationships man.....
The Nerdy Negro Feb 28, 2013 @ 9:40am 
Originally posted by Whatever:
Nothing has changed. Nothing will change. I also tried to get a refund (the "legit" way). Never got an answer.
Keep away from them! Im still pretty mad, these "criminals" are supported by steam/valve/whatever

Why are you linking this? As someone that has done IT support for 17 years. People are stupid. People will blame everything before themselves. WarZ has had a bad track record but to instantly assume that this user was not helped at all and that this user who is using a "Laptop" that can barely play the game as an expert?

There is also a good possibility he did not even go through the proper channels to get a refund. You just rage posted on here.

What did you expect to happen?

"Oh my garsh I guess it's true. Hammerpoint is evil!"


"Refunds
Refund requests are not to be posted on the forums."
The Nerdy Negro Feb 28, 2013 @ 9:42am 
Originally posted by Cold Hส็vส็nส็็็:
wow they're still pulling this crap... dont know why its still on steam, or ppl still continue to support theese **s-holes.... abussive relationships man.....

The guy is mad that the game doesn't run on his laptop. And you are instantly assuming that its Hammerpoint's fault? For all you know he did not even put in a refund email. For all you know this post was his refund email. Without knowledge of system requirements or proper methods of obtaining a refund.

So let me guess anything negative posted you will instantly agree is true. Has to be true. No critical thinking required?

Am I right?

Hammerpoint ate raw babies!

It must be true!
PastelPurple Feb 28, 2013 @ 9:50am 
Originally posted by Geek Cream:
Originally posted by Cold Hส็vส็nส็็็:
wow they're still pulling this crap... dont know why its still on steam, or ppl still continue to support theese **s-holes.... abussive relationships man.....

The guy is mad that the game doesn't run on his laptop. And you are instantly assuming that its Hammerpoint's fault? For all you know he did not even put in a refund email. For all you know this post was his refund email. Without knowledge of system requirements or proper methods of obtaining a refund.

So let me guess anything negative posted you will instantly agree is true. Has to be true. No critical thinking required?

Am I right?

Hammerpoint ate raw babies!

It must be true!

So that justifies the person being banned? right got you.
Siresly Feb 28, 2013 @ 10:30am 
Originally posted by Geek Cream:

The guy is mad that the game doesn't run on his laptop. And you are instantly assuming that its Hammerpoint's fault?

Originally posted by warz:
Add AAA graphics and effects mixed with the ability to run even on integrated video cards or low end laptops and you have a unique, fun, experience that is available to everyone.
http://thewarz.com/

Couple that with Hammerpoint's, their support's, their mods' and the payment provider's previous conduct and it's not too difficult to believe he's not lying about having gone through the proper channels before posting this on the forums.

The only thing that could be considered questionable is how long after the purchase he filed his initial refund request. After a certain period of time you're no longer legally obliged to give a refund. Doesn't mean you can't though.

Apparently he could play the game before they started prettying the game up with patches ~a month after the bought it. Don't know what the law says in such cases.
Vandrel Feb 28, 2013 @ 12:09pm 
I went through the slop chute in October after trying to purchase Legend. This company is terrible.
The Nerdy Negro Feb 28, 2013 @ 12:17pm 
Originally posted by PastelPurple:
Originally posted by Geek Cream:

The guy is mad that the game doesn't run on his laptop. And you are instantly assuming that its Hammerpoint's fault? For all you know he did not even put in a refund email. For all you know this post was his refund email. Without knowledge of system requirements or proper methods of obtaining a refund.

So let me guess anything negative posted you will instantly agree is true. Has to be true. No critical thinking required?

Am I right?

Hammerpoint ate raw babies!

It must be true!

So that justifies the person being banned? right got you.

They have made it clear they can ban a forum account. Not the whole account. They will ban behavior such as posting refund or disgruntled posts when there are proper channels to conduct them in. Period.
PastelPurple Feb 28, 2013 @ 2:38pm 
Originally posted by Geek Cream:
They have made it clear they can ban a forum account. Not the whole account. They will ban behavior such as posting refund or disgruntled posts when there are proper channels to conduct them in. Period.

Yes they have made it VERY clear if you create a thread or a reply containing anything related to refunds or being critical of their product they will issue a ban. In some circumstances people have been banned on the forums and in-game account for very minor offences. Such as suggesting ideas for improvement and giving constructive criticism.

What stands out in this case which you have simply overlooked because of your arrogance is that this person was told by Xsolla the billing department to directly post a thread on the forums. This contradicts Hammerpoint’s stance and obviously this person was not advised correctly.

As for the context of the thread which was posted it is understandable after an official has read it then passed it on to the relevant department it would be locked. But to be banned in such manner weather it is TOS related is a stain on the games ethic, which has been repeatedly questioned since the release.

In particular this person was complaining that they could no longer play the game which they originally purchased and played. This person has every right to raise those points and put forward this question and any related questions they have, they are a customer.
Siresly Feb 28, 2013 @ 4:00pm 
Kewk actually responded after I sent him a PM about this. Granted the guy's still screwed, but I'm positively surprised Kewk bothered.

Originally posted by Kewk:
Kissker I am sorry about your dilemma but at the time of your refund request you had already accumulated a great deal of playtime on your account. As such you were not eligible for a refund. This was communicated to you on Nov 8. Since this time we have relinquished all control of refunds to Xsolla and PayPal. We no longer have the ability to approve or disprove refunds so you will need to deal with them directly.
He's also saying it's not a permanent ban.
Also merits mention that he's not touching the matter of alleged false advertising on the official site with a twenty foot pole.

Wonder what "a great deal of playtime" is? And when you went past what Hammerpoint considered the cutoff point? And why it mattered how much you've played the game to begin with? Laws dictate conditions regarding when consumers are eligible for a refund, not Hammerpoint. So that seems...iffy. If the purchase date could be established you could compare the time passed with what his country's laws have to say about matters, and whether or not Hammerpoint have been naughty refusing him a refund.

The implication seems to be that if a game is rendered unplayable on your computer due to changes to the game, after the payment provider's "refund threshold" has been passed, you are ♥♥♥♥ out of luck. Somewhat unfair on the behalf of the buyer I reckon. Doubt the legality of that. With most everything else you get a warranty. If a thing stops working you have it replaced, fixed or get a refund. But I'm no law talking guy. Either way no one's going to sue anyone over $50.
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Date Posted: Feb 28, 2013 @ 8:44am
Posts: 10