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if you use paypal file a dispute against them. dont even bother with xsolla at this point, they are instructed to ignore refund requests
if that fail
call your credit card company and tell them they company failed to deliver your item or item is not as described. (this still works) if you use mastercard or visa you should be okay because thousands already have filed against this company. there are people on reddit saying that the credit card company saying that there are literally thousands of chargeback against this company and they are looking into moving the company to a untrustworthy merchant.
OP bought the game from steam, no reason to talk about paypal disputes