Lamp Dec 27, 2012 @ 2:57am
Getting Jerked Around over a Refund
I have submitted 2 support tickets since the 18th and still no word on a refund. Today I call and have the charges reversed on my credit card.
Showing 1-15 of 19 comments
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DigChrono Dec 27, 2012 @ 4:03am 
If you reverse the charge, then your steam account could get suspended.
Last edited by DigChrono; Dec 27, 2012 @ 4:03am
(PK)Catrik Dec 27, 2012 @ 4:12am 
I would suggest you wait longer and stop spamming support tickets, you only harm yourself by doing so. In my country the maximum time for a refund is 30 days. Yours have been only 9 days, and seeing that its christmas time, thats not very many working days.
Zorlond Dec 27, 2012 @ 4:19am 
Plus, Steam got thousands of refund tickets for War Z. It takes time to go over each one and make sure they're legit. Give them a chance to get to you.
scentofaskunk Dec 27, 2012 @ 6:25am 
yeah OP.... if you reverse charges against Steam, you will more than likely say goodbye to using the service in the future.

Steam isnt the bad guy here, they are honoring a refund willingly....just give it a little time or submit another ticket asking what the wait time currently is.... they do have a LOT of refunds they are processing.
Lamp Dec 27, 2012 @ 12:04pm 
Meanwhile the entire steam sale will be over... I have not heard of anyone else waiting close to 9 days for a refund. Patience only goes so far when it is Steam's fault for false advertising a product.
Dog Dec 27, 2012 @ 12:09pm 
You could reverse the charge, if Steam suspend your account then you can get them into trouble because they took too long to respond.

Within 7 days here they are legally meant to pay it back.
idlhfla Dec 27, 2012 @ 5:16pm 
Does Steam even pay back? I mean i heard they only give you credit in your steam wallet.

And what if you reverse the charge? If they suspend your account they are required to pay back your entire library, unless you can still access it. And im sure Steam doesnt want that either
Last edited by idlhfla; Dec 27, 2012 @ 5:17pm
Jimathus Grandi Dec 27, 2012 @ 5:34pm 
Originally posted by idlhfla:
Does Steam even pay back? I mean i heard they only give you credit in your steam wallet.

And what if you reverse the charge? If they suspend your account they are required to pay back your entire library, unless you can still access it. And im sure Steam doesnt want that either

Im not sure that's how it works. Dont quote me but, I think if they suspend the account, they just suspend you from purchasing anything on Steam in the future. You can play the games you currently own. Charge backs do lead to a suspended account though, that you can certainly expect as guaranteed. During this sale, and all the anger this generated, I would of given them a couple of weeks at least to get to you honestly speaking. I think they are slow at times, but in this case, the time of the year and the shear number of requests has to be giving them a huge headache. Dont in turn give yourself grief with a suspended account. But sounds like you just did that.
Last edited by Jimathus Grandi; Dec 27, 2012 @ 5:34pm
NeoPyro Dec 27, 2012 @ 6:17pm 
Originally posted by Heisenberg:
Meanwhile the entire steam sale will be over... I have not heard of anyone else waiting close to 9 days for a refund. Patience only goes so far when it is Steam's fault for false advertising a product.
Maybe they're having problems receiving your email have you tried gmail or hotmail?
Last edited by NeoPyro; Dec 27, 2012 @ 6:17pm
lilgit90 Dec 28, 2012 @ 1:10pm 
Hey guys, remember no company likes to give refunds because it means losing money, would you refund someone if you could try to find alternatives? Remember that these CD Keys are bought and can only be used once, if they refund someone they'll need to be able to get a refund from the developers too! I runned a manufactoring company and had a company calling me up asking for a refund because the product was splitting, I had to get the product back, checking the material to see if it is our machine operators or the material, then call up the material suppliers, explain what has happened and try to get a refund for the whole roll if we have not used it up or half of a refund if our tests show that the material is faulty. This is done before giving a yes or no to the client, between now and that time we're giving alternatives to keep the customer happy. I know it is a different thing but remember steam has to get their refunds too.
Ace♡ Dec 28, 2012 @ 1:19pm 
Originally posted by idlhfla:
Does Steam even pay back? I mean i heard they only give you credit in your steam wallet.

And what if you reverse the charge? If they suspend your account they are required to pay back your entire library, unless you can still access it. And im sure Steam doesnt want that either
Yes, for proper refunds they give the actual money back to you.
If they suspend your account, they are obligated to do nothing. I've seen it happen multiple times.
Zorlond Dec 28, 2012 @ 1:22pm 
Hmm. If your example is correct in this particular case, lilgit, then I'd be interested to know how successful Steam/Valve has been in getting their refunds out of Hammerpoint...

Of course, if Hammerpoint won't cough up the dough, it'd look bad if Valve stopped giving refunds to the people who want them, after this fiasco. Valve might have to just eat it, in that case. And they'll no doubt be exacting revenge on Hammerpoint for the monetary loss.
lilgit90 Dec 28, 2012 @ 1:29pm 
Zorlond, you're probably right in this case, I am not sure how online gaming stores work but if you read their contract It does state on refunds or exchanges, I could not get a refund or exchange on ghost recon because it did not work but the specs are correct because it is a game problem which is out of their hands and as I remember gaming stores does the same. CD-Keys are generated free for the developers so they probably don't mind some small numbers but when It got silly with the number of demanded refunds they've probably refused which lead to the removal on steam which is probably in their contracts between steam and the gaming developers that the clients (us) do not see.
Ace♡ Dec 28, 2012 @ 1:32pm 
Steam allowed refunds on WarZ following the fiasco. They also allow refunds on pre-orders only. If you ♥♥♥♥♥ enough, you can possibly get preorders on other games as well, but it's far less likely.

Steam HAS been giving out refunds for this game, so you just have to be patient.
The doctor is in Dec 28, 2012 @ 1:38pm 
if you purchased the game from steam i would recommend contacting your credit card company immediately and stopping / removing that charge back / reversal because if you don't they will lock you account.

better to work it out with them. they have been giving people refunds on this game, but keep in mind that the volume of requests for a refund on this game maybe unexpectedly high and it's been the holidays, so most likely steam support has not been around to process as many as they normally do.

again. do not do a charge back, they will lock your account, contact steam support and wait, sometimes a week or so may go by because of holidays and weekends, but give them time they have been refunding people who have asked.
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Date Posted: Dec 27, 2012 @ 2:57am
Posts: 19