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https://support.steampowered.com/newticket.php
no raging, just explain them nicely why is this game unplayable
Source: https://support.steampowered.com/kb_article.php?ref=8360-WEJC-2625#refund
Edit: But you're right. Time is a factor. If you have 100 hours played or the game has been sitting in your library, your odds of getting a refund go down.
To ask for a refund: https://support.steampowered.com/kb_article.php?ref=1223-qroc-4460
It's mostly a hodgepodge of issues. Nothing specific for just refunds.
Nice information.