Ratnika Oct 11, 2013 @ 6:35am
Take this game off the steam store.
This game is a rip off. I have been playing for months. First I get hacked through there system and lost all my gear, gc, and game money. Then not even a week after that I log in to my game to play and as soon as I did my toon dies right when I log in. So I was mad because of that so I was oh well I have another guy. Only thing is that the game froze up with my dead toon so I ctrl, alt, delete out of it and end the process. So I re_logged back in to my game and permanently banned for no reason. So I sent message to them and no response to both of my tickets over a month now. So I am writing this to request that this game gets removed from you steams store forever because they have bad customer service and they do not care if they do or not. As long as they are making money.

Here are both of my tickets

https://warz.zendesk.com/requests/110875

https://warz.zendesk.com/requests/115632
Last edited by Ratnika; Oct 11, 2013 @ 6:41am
Showing 1-7 of 7 comments
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okofire Oct 11, 2013 @ 8:23am 
Advice for you. Next time dont purchase games and just go to play some f2p games that should be better.
Ratnika Oct 11, 2013 @ 8:44am 
Originally posted by okofire:
Advice for you. Next time dont purchase games and just go to play some f2p games that should be better.
yes okofire I do play a lot of free game with my brothers but we figure we play this a little to get used to the style before Dayz Stand alone comes out.
Last edited by Ratnika; Oct 11, 2013 @ 11:31am
graysquirrel Oct 12, 2013 @ 5:32pm 
they should remove from steam store ........just for the false advertising.......but for some reason they are not removing it ....... not sure why that is .........the customer support you r right is a joke they just delete the tickets even kewk said that in one of his streames .........it is truly sad that they care so litle about the customers ........ seGAY should be deported back to were ever he is from .... my guess would have to be a horse a$$....as a joke thow do you how to castrate kewk and serGAY ..............kick artimis in the chin......
Caedo (Banned) Oct 12, 2013 @ 6:01pm 
Yeah... there's STILL false advertising on the store page.
graysquirrel Oct 13, 2013 @ 4:17pm 
i dont see how steam can keep it on steam even thow there is false advertising ......actualy if steam is selling it ... then they become particialy libal for false advertising ......because you are exchanging money thew steam ...
ERASERhead Oct 14, 2013 @ 1:21am 
It won't happen. So far the game has still managed to survive, even after:

- a failed attempt to take the game off of Steam a second time via petition.

- egregious misrepresentation of their product time and time again (i.e. vehicles).

- faliure to deliver preorder content (strongholds) going on almost a full year after the fact, making it single handedly the longest anyone has ever had to wait for pre order content.

- no means of an Anticheat for months after release, turning many away due to cheaters/hackers.

- wrongful bans from the game - while many were reversed, it is unknown how many (at least at this stage of the game) are 'wrongful' or are still pending.

- the inclusion of a cash marketplace which has always worked flawlessly despite numerous stages of the game being unplayable and broken.

- the banning of people on their forums who speak out in disgust, anger, frustration, or any other criticism that hurts their feelings.

- a name change of the game due to copyright infringement if I am not mistaken.

- game/immersion breaking bugs/oversights, some of which are still waiting to be fixed (i.e. the jump float bug and/or black gloves in 1st person but not in 3rd person).

Hammerpoint has been through all of this and yet the game is still here, still has a fanbase, still must be profitable, and perhaps may even get better assuming it lasts another year. There have been improvements, albeit very few and far between, but time has been on their side so far, considering they are the only game in town literally. State of Decay is not online, Day Z Standalone is god only knows where, The Dead Linger looks like it has quite a long way to go itself (before I buy it anyway).

If you've been 'playing for months' then you must be a fan and it is ultimately their hope that you will purchase the game again. They will justify this course of logic because it's a cheap game you got months of enjoyment out of, so if you buy it again you will get many months more. Do not waste your time getting angry or holding your breath for a reply from their 'customer service'... you will not get one.

Also, as much as I am not a fan of Artemis Knives, it would be extremely beneficial to the game if they listened to one thing he has brought up more than once, which is removing the zoom from 3rd person, promoting more use of 1st person making the pvp much more interesting/competitive.
Ratnika Oct 18, 2013 @ 8:47pm 
Ok everyone they finally respond back and wow a lot of questions on this email.

Hello Survivor,

Thanks for your patience.

We have done a thorough investigation on the account, and although we can't disclose the results of that investigation, we have found sufficient proof of violation of the End User's License Agreement, which can again be found here http://www.thewarz.com/eula.html, and will not be overturning the action against the account. These actions are based on information that can be found specifically in Section 5 of the EULA:

5. Restricted Software. BY USING THE SOFTWARE, YOU ACKNOWLEDGE AND AGREE THAT, WITHOUT NOTICE TO OR CONSENT FROM YOU: (A) THE SOFTWARE, FROM TIME TO TIME AND AT ANY TIMES, MAY ENABLE OP PRODUCTIONS (OR A THIRD PARTY ON BEHALF OF OP PRODUCTIONS) TO MONITOR YOUR COMPUTER�S RANDOM ACCESS MEMORY ("RAM") FOR RESTRICTED SOFTWARE THAT OPERATES CONCURRENTLY WITH THE SOFTWARE. FOR PURPOSES OF THIS AGREEMENT, THE TERM "RESTRICTED SOFTWARE" MEANS ANY THIRD PARTY SOFTWARE, INCLUDING WITHOUT LIMITATION, ANY "ADD ON," "MOD," "MODIFICATION," "HACK," "TRAINER," "CHEAT," OR OTHER ELEMENT THAT, IN OP PRODUCTIONS'S SOLE DETERMINATION: (i) ENABLES OR FACILITATES CHEATING OF ANY TYPE; (ii) ALLOWS USERS TO MODIFY OR OTHERWISE ALTER THE GAME INTERFACE, ENVIRONMENT, AND/OR EXPERIENCE IN ANY WAY NOT EXPRESSLY AUTHORIZED BY OP PRODUCTIONS; OR (iii) INTERCEPTS, GATHERS, SEEKS OUT, OR OTHERWISE COLLECTS INFORMATION FROM OR THROUGH THE GAME; (B) IN THE EVENT THAT THE SOFTWARE DETECTS ANY RESTRICTED SOFTWARE, (i) IT MAY COMMUNICATE INFORMATION BACK TO OP PRODUCTIONS (OR OP PRODUCTIONS'S DESIGNEE), INCLUDING INFORMATION REGARDING YOUR ACCOUNT, DATA REGARDING THE RESTRICTED SOFTWARE, AND SUCH OTHER INFORMATION AS OP PRODUCTIONS DEEMS NECESSARY OR PERTINENT; AND/OR (II) OP PRODUCTIONS MAY EXERCISE ALL OR ANY OF ITS RIGHTS UNDER THIS AGREEMENT, THE TERMS OF SERVICE, THE PRIVACY POLICY AND THE CODE OF CONDUCT, WITH OR WITHOUT PRIOR NOTICE TO YOU; AND (C) YOUR ACCOUNT AND ALL GAME PLAY, CHAT AND CONVERSATION ARE SUBJECT TO MONITOR AND REVIEW BY OP PRODUCTIONS OR IRS DESIGNEE AT ANY TIME, AND FROM, TIME TO TIME, WITH OR WITHOUT NOTICE TO PRESERVE THE INTEGRITY OF THE GAME AND PROTECT OP PRODUCTIONS'S RIGHTS.

It may be helpful to also review our Terms of Service which can be found here http://www.infestationmmo.com/tos.html

If you have any further questions, please feel free to submit a new ticket and we will get back to you.

Sincerely,
Infestation Customer Support

WHAT THIRD PARTY PROGRAM????????
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Date Posted: Oct 11, 2013 @ 6:35am
Posts: 7