PixelFrags Nov 17, 2013 @ 10:33pm
Punkbuster reaction to my account.
WTH? stole my guid. ♥♥♥♥ing ♥♥♥.. according to punkbuster yesterday.

Note #6: The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID.

To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID.

What should i do next? So goodbye to this game or what ? Pfft i bought this game for 14$ for nothing.
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Sarsipius Nov 18, 2013 @ 12:02am 
Looks like it, as well as any other games that use Punkbuster I'm guessing. Other than installing the software I have never had any dealings with Punkbuster but that seems pretty final. No point opening a ticket with Hammerpoint either as it's nothing to do with them.
Last edited by Sarsipius; Nov 18, 2013 @ 12:04am
Kv@keR Nov 18, 2013 @ 3:19am 
Originally posted by gun soul:
WTH? stole my guid. ♥♥♥♥ing ♥♥♥.. according to punkbuster yesterday.

Note #6: The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID.

To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID.

What should i do next? So goodbye to this game or what ? Pfft i bought this game for 14$ for nothing.

if u feel that u was banned for no reason contact puncbuster support
but im think he dont ban for no reason
PixelFrags Nov 18, 2013 @ 3:22am 
Reaction from hp.. GG Im dead. Im not even cheated or hacking.

Hello,

Thank you for contacting Infestation customer support.

After further investigation, we have verified the detection of hacking on your account. As this violates section 5, "Restricted Software" of the EULA, the action on your account will not be overturned. We are unable to provide any further detail regarding the results of our investigations due to the sensitive nature of the data itself.

The End Users License Agreement can be found here: http://www.infestationmmo.com/eula.html

Sincerely,
Infestation Customer Support
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Date Posted: Nov 17, 2013 @ 10:33pm
Posts: 3