MsT Global Torments Dec 28, 2013 @ 7:18pm
Permanently ban
I'm trying to log in, and saying that I was banned. I'm nine months without playing, never used hacker and never did anything that foce against the rules. What should I do to recover the account?
Showing 1-6 of 6 comments
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The doctor is in Dec 28, 2013 @ 8:27pm 
find out who banned you, punkbuster or fairfight

if punkbuster you get a violation number and message

if fairfight just a message

if punkbuster you need to contact evenbalance support and work it out with them
http://www.punkbuster.com/troubleticket/new_ticket.php?game=twz

if fairfight you need to contact hammerpoint support and work it out with them
https://warz.zendesk.com/home
tarquin Dec 29, 2013 @ 4:03am 
Hey, doctor, if s/he hasn't been playing and is just trying to log in after 9 months of not playing, then it's not really likely that s/he's been banned by either Punkbuster or Fairfight. In that case, s/he isn't going to have a message or a violation number.

Copy and paste may be fine for cases where people were playing and got banned, but maybe you could read the actual message before you just spam the comments.

OP, you can try doctor's link here to ask what's up, but they're not guaranteed to help:
https://warz.zendesk.com/home
JAMMStyle Dec 29, 2013 @ 7:15am 
i got he same problem,i got permantly ban for no reason by fairfight i sent a ticket 2 days ago nobody aswer me anything (sorry for my bad english) if i go to check my ticket status ,it said "Awaiting assignment to a support agent" i just play the game for 2 days..that´s a ♥♥♥♥
The doctor is in Dec 29, 2013 @ 1:36pm 
@JAMMStyle

re: i sent a ticket 2 days ago n

its the holidys + weekend, and there is big sale going on. give them about a week


also if you have not already done so add to the ticket the email address you used to register the game and your external ip address

JAMMStyle Dec 29, 2013 @ 2:18pm 
ok,thanks Doctor
The doctor is in Dec 29, 2013 @ 2:22pm 
np they added ip-security and other protections recently so hopefully the thing with peoples account being hacked will stop. they need to still add computer authorization. then it will be like steam guard. the problem is the hammerpoint version does not have the protections that the steam version has so people buy that one and do bad things or use an illegal version created using their stolen source code to cause trouble.
Last edited by The doctor is in; Dec 29, 2013 @ 2:23pm
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Date Posted: Dec 28, 2013 @ 7:18pm
Posts: 6