Voxophone Dec 10, 2013 @ 4:35pm
Random Ban (No Reason, No Evidence, No Warning)
Last night I was playing with two other friends. And I randomly got teleported to this glitched area for a second then the Infestation Program shut down and it said I was permanently banned. I'm upset at this because 1: I never cheat. 2: I played the game alot 3: Only me out of my entire group got banned. I think it's really unjust to PERMANENTLY BAN a user that PAID for a game. Also the fact I bought 15$ worth of in-game currency too (Which I lost due to server update, leading to losing all my stuff) I would love to find a way to get unbanned someway to play the game again..without any inconveniences..
Showing 1-15 of 25 comments
< >
The doctor is in Dec 10, 2013 @ 4:39pm 
sorry to hear, sounds like bug / or you got delayed banned...

first determine who banned you

if punkbuster it will give you a violation number and message

or fairfight it will just give you a message

once you know who banned you then create ticket the appropriate support and work it out with them

if punkbuster then you need to create ticket with evenbalance
http://www.punkbuster.com/troubleticket/new_ticket.php?game=twz

if fairfight then you need to create ticket with hammerpoint
https://warz.zendesk.com/home

give them full details, dont be deterred by automated messages, just be nice, stick to the facts, tell them exactly what happened and hopefully if everything checks out and you were not hacking, cheating, glitching, exploiting bugs, ect you will be unbanned in a week or so...
Last edited by The doctor is in; Dec 10, 2013 @ 4:42pm
Voxophone Dec 10, 2013 @ 4:42pm 
The Dev System Banned me..It wasnt Punkbuster nor Fairfight..


Originally posted by The doctor is in:
sorry to hear, sounds like bug...

first determine who banned you

if punkbuster it will give you a violation number and message

or fairfight it will just give you a message

once you know who banned you then create ticket the appropriate support and work it out with them

if punkbuster then you need to create ticket with evenbalance
http://www.punkbuster.com/troubleticket/new_ticket.php?game=twz

if fairfight then you need to create ticket with hammerpoint
https://warz.zendesk.com/home

give them full details, dont be deterred by automated messages, just be nice, stick to the facts, tell them exactly what happened and hopefully if everything checks out and you were not hacking, cheating, glitching, exploiting bugs, ect you will be unbanned in a week or so...
The doctor is in Dec 10, 2013 @ 4:43pm 
???what dev system???.

do you mean the suspecious activity with inventory or ip security checks that they added or even password reset cause of suspecious activity...?

although they have stuff like the above they used fairfight and punkbuster

so you just have to figure which one and as i posted create ticket with the propert party
Last edited by The doctor is in; Dec 10, 2013 @ 4:45pm
Voxophone Dec 10, 2013 @ 4:45pm 
It just said Dev system or team..Wasn't sure but all I saw was Dev. I'm not sure if its punkbuster or Fairfight..

Originally posted by The doctor is in:
what dev system
The doctor is in Dec 10, 2013 @ 4:47pm 
were you kicked from the server by some admin?

run the game, can you login, can you join another server.

post a screenshot of the exact message
Last edited by The doctor is in; Dec 10, 2013 @ 4:47pm
Voxophone Dec 10, 2013 @ 4:51pm 
It was an Official Server and I was banned by the Dev System. I can run the client but it doesn't work. I got a screenshot of what happens when I try to login to run it. It's not just a server..its the entire game.

http://puu.sh/5INlO.jpg

Originally posted by The doctor is in:
were you kicked from the server by some admin?

run the game, can you login, can you join another server.

post a screenshot of the exact message
Last edited by Voxophone; Dec 10, 2013 @ 5:07pm
datCookie (Banned) Dec 10, 2013 @ 5:40pm 
The "dev system" more than likely means that you were on a server and a dev banned you for some reason.

I cannot explain anything else.
The doctor is in Dec 10, 2013 @ 5:45pm 
Originally posted by Shiro Artyom:
It was an Official Server and I was banned by the Dev System. I can run the client but it doesn't work. I got a screenshot of what happens when I try to login to run it. It's not just a server..its the entire game.

http://puu.sh/5INlO.jpg

that's fairfight so you need to create ticket with hammerpoint support. explain what happened and work it out with them.

https://warz.zendesk.com/home
Last edited by The doctor is in; Dec 10, 2013 @ 5:50pm
Voxophone Dec 10, 2013 @ 6:26pm 
Okay I got a responce..whats a Serial Key?..
The doctor is in Dec 10, 2013 @ 7:01pm 
did you purchased the steam version or the hammerpoint version of the game

if you purchased steam version then you dont have a key, there is just your steam id

and the email address that you used when registering the game (setup hammerpoint account)

if you purchases the hammerpoint version then you have a serial key they sent you and the email address you used to register the game (setup hammerpoint account)

also you need to tell them this

"Last night I was playing with two other friends. And I randomly got teleported to this glitched area for a second then the Infestation Program shut down and it said I was permanently banned."

you need to provide them with enough details so they can bring up your hammerpoint account and check what is going on with your account and see why were you banned by fairfight...
Last edited by The doctor is in; Dec 10, 2013 @ 7:04pm
Voxophone Dec 10, 2013 @ 7:07pm 
Got it.
[BP] Lonewolf Dec 10, 2013 @ 7:15pm 
HTF do u get a response so quickly. I have waited since October WTF??????
Last edited by [BP] Lonewolf; Dec 10, 2013 @ 7:16pm
Voxophone Dec 10, 2013 @ 7:16pm 
I got a responce. Asking for my account info. (like character names). I hope it works out
Voxophone Dec 10, 2013 @ 7:17pm 
I gave an indirect threat to sue lol

Originally posted by ...Lonewolf:
HTF do u get a response so quickly. I have waited since October WTF??????
[BP] Lonewolf Dec 10, 2013 @ 7:18pm 
Hmmm. So much for my polite approach. LOL
Showing 1-15 of 25 comments
< >
Per page: 15 30 50
Date Posted: Dec 10, 2013 @ 4:35pm
Posts: 25