petersonjohn11 Feb 13 @ 2:22pm
Need some help guys
So just bought this game. giving me some error which seemed to be corrected by verifying files but then 5mins in i get dc for another error so i repeat the proccess again and again. Anyone that could help wuld be awesome
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The doctor is in (banned) Feb 13 @ 3:43pm 
they did update last night and their update server maybe very busy in your region
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so is it the game or punkbuster complaining u need to update

if game u just verify game cache and run game it should update on its own

if it does not try doing tracert to server

if wireless make sure u have good signal strength

look in router/firewall logs

look in windows application/system logs

perhaps internet security suite blocking it...

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if pb then try verify game cache

also get/run pbsvc.exe
http://evenbalance.com/downloads/pbsvc/pbsvc.exe

then get and run pbsetup.exe
http://websec.evenbalance.com/downloader/download.php?file=1

add the game and set game path to
C:\Program Files (x86)\Steam\steamapps\common\The War Z\pb

do update
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if u continue to have problems contact hammerpoint support

https://warz.zendesk.com/home

petersonjohn11 Feb 14 @ 8:52am 
okay i did all that and didnt help and couldn't find the topic on warz.zendesk. I still maybe get to load up a server and if i can get to play its for like 10min top before infestation stops working. ive sent like ten error reports and nothing. ive reinstalled tryied runing as windows vista tried bring down my firewalls and let troubleshoot do its thing and validated files over and over again and made sure the game is updated.
The doctor is in (banned) Feb 14 @ 9:47am 
warz.zendesk is for u to create ticket not find topic...

sounds like pb cant update... hammerpint cant help u with pb they dont do it, pb is evenbalance.

i cant think of wht else woud be disconnecting u from the game shortly after u play it

pb tends to do that. r u seeing any message or warning.. i mean pb tell us. u can also look in pb logs (search web for how to do this)

still uve not posted any details to know

so what is in windows application/system event log?

post details about your hardware and os

also im not sure about all this running game as windows vista is about dont change compatibility u dont need to runs great on w 7/8 64-bit with 8gb...

if u r getting disconnected u can try doing tracert to server see internet...
petersonjohn11 Feb 14 @ 10:13am 
okay well im not sure what details you want so ill tell you my pc info AMD Anthon duel processor 4.00gb 32 op system
The doctor is in (banned) Feb 14 @ 10:24am 
still what exact video card what exact amd

but from what u told me so far that really helps

and i can say already u dont have the hardware to run this game

so i can imagine u being kicked for not being able to respond in time repeated to the server...

this game, like many newer games of this sort, needs 64-bit os with 8gb of ram and a very good 4 core cpu + gpu with 1gb video ram

your hardware does not meet the minimum requirements

also make sure box exceeds minimum requirements
http://store.steampowered.com/app/226700/
System Requirements

Minimum:
OS:Windows Vista/Windows 7 (enhanced for 64-bit OS)
Processor:2.4 GHZ Quad Core or better
Memory:4 GB RAM
Graphics:Nvidia GTX 460/ATI Radeon HD 5850
DirectX®:9.0
Hard Drive:3 GB HD space
Sound:Windows Compatible Sound Card
Other Requirements:Broadband Internet connection

keep in mind if you have a laptop components such as cpu/gpu are 1/2 generations behind desktop equivalent

petersonjohn11 Feb 14 @ 10:26am 
well that sucks i guess i just wasted 15bucks thanks for the help
The doctor is in (banned) Feb 14 @ 10:29am 
whenever buying a game u need to carefully look at the minimum hardware requirement found on every game store page and make sure your box exceeds them

and since it looks like uve only had the game a short time. stop playing it since the time will go up. go to steam support create ticket, explain your mistake, your problem and ask for onetime refund/credit. perhaps they can see ur hardware did not meet the minimum mistake that u cant play it and will give refund/credit. very unlikely, but its actually been known to happen. its really depends on how good your case is. give steam all the details about your hardware. tell them about support u got on forums. ect cause it does not sound like u thought of it before and it will help ur case... ect.. good luck
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Date Posted: Feb 13 @ 2:22pm
Posts: 7