Bethany  [developer] Nov 6, 2012 @ 1:58am
Worms Reloaded Support/Troubleshooting
Hi all,

Here is a quick check list to run through if you are having issues running Worms Reloaded on your PC:


Check you meet the minimum specifications
These are
OS: Windows 7 / Vista / XP
Processor: 3.0 GHz P4, Dual Core 2.0 (or higher) or AMD64X2 (or higher)
Memory: 2GB
Graphics: 512 MB NVIDIA GeForce 8400 / ATI Radeon HD 4650 or higher
DirectX®: 9.0c
Hard Drive: At least 1.8 GB of Space
Sound: DirectX 9.0c compatible
Other: Internet connection required

Verify integrity of game cache
If you are having problems getting the game to launch or you are experiencing random crashes, it might be that the game did not install correctly. Please use Steam’s validation check at least twice because sometimes it can report no problems on its first pass.

1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game cache... button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.

Update your graphics driver
Visit your graphic card manufacturers' website and download and install the latest driver. If you have a laptop, you may have to visit the laptop manufacturer’s website in order to obtain the latest driver. Please note that these can often be a few revisions behind the reference driver. If may be worth contacting your laptop manufacturer to see if they plan to update the driver soon.

Network issues
Please refer to Steam's Troubleshooting Network Connectivity guide: https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Contact our support team
If you are still experiencing issues then can you please send your DxDiag to support@team17.com along with a description of your exact problem and we'll have a look into this.

NOTE: Please remember to tell the support team that you are having issues with Worms Reloaded and explain what those issues are, they are receiving a lot of blank emails with only DxDiags attached. They need to know what is wrong to be able to help.

To get your DirectX info:
1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Attach the DXdiag.txt file in an email to help@team17support.com


If you are using a Linux based system:

To gather and supply us with your system information, please follow the steps below:

1. Run 'Hardinfo'
(If you do not have Hardinfo - "sudo apt-get install hardinfo")
2. Click 'Generate Report'
3. Please save the report as a .txt file type
4. Please include this in your e-mail


Please also take note at this point that Steam only offers support for Ubuntu 12.04 and Ubuntu 12.10.
Please find the page (linked below) for more information:

https://support.steampowered.com/kb_article.php?ref=1504-QHXN-8366


If you are attempting to run one of our games on Arch Linux, please know that Steam officially provides no support for this and that we cannot guarantee the performance of any title run through Steam on Arch Linux.
For information on using Steam with Arch Linux, please follow the link below:
https://wiki.archlinux.org/index.php/Steam


Thank you,
Team17
Last edited by BenTeam17; Mar 21 @ 4:50am
Showing 1-15 of 50 comments
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Chachy223 Nov 17, 2012 @ 10:23am 
What about for macs?
Circle Nine Dec 30, 2012 @ 9:02am 
Will you ever manage to get cross platform Mac/PC multiplayer working or have you just stopped supporting this game completely?
CR0SS-X-FiRE Feb 20, 2013 @ 3:52pm 
So my sscreen just flashes it attempts to start and just goes back to desktop I have way over the required requirements
Spiteful Ineptitude May 6, 2013 @ 7:14pm 
i am using on osx 10.8. worms used to work fine on my computer, but the past four times i've used it, the game got as far as the Team 17 logo before completely crashing my machine :( i would love to continue to explode worms if this is an issue someone knows anything about?
The King May 11, 2013 @ 6:58pm 
Will you ever fix mutilplayer I can't find a match and it says there is 560 people in game.
Tonkinese May 25, 2013 @ 4:06am 
when launching it pops up with a window "new version installed checking files" happens every time on sever users that i am aware of
Socky[PL] May 27, 2013 @ 10:17am 
like many bugs/errors in this game it won't be probably fixed...
~Pinkie~ May 30, 2013 @ 11:12am 
Я пони )
GroBoiD Jun 15, 2013 @ 10:50am 
yesterdat warking, today disabled montor..
[7^11's] Sebbek8 Jun 26, 2013 @ 9:46am 
I try to play with my friend, he has PC and i have Mac, and when i try to join him, its says "Version Conflict" though we both have the same version!
langelier.phil666 Jun 27, 2013 @ 1:05pm 
me and my friend can't play and we both have a pc
Bethany  [developer] Jun 28, 2013 @ 3:18am 
Originally posted by 7^11's Sebbek8:
I try to play with my friend, he has PC and i have Mac, and when i try to join him, its says "Version Conflict" though we both have the same version!
Hey there, Worms Reloaded does not support cross-platform play. Any games that support this feature will list 'Cross-Platform Multiplayer' in the right-hand store information panel. There's a list of games which feature cross-platform multiplayer here: http://store.steampowered.com/search/?os=mac&category1=998&category2=27#category1=998&category2=27&advanced=0&sort_order=ASC&page=1.
Bethany  [developer] Jun 28, 2013 @ 3:19am 
Originally posted by langelier.phil666:
me and my friend can't play and we both have a pc
Can you please contact our support team via support@team17.com for all technical assistance please? Thank you.
HeistyBeardo Jul 18, 2013 @ 1:14pm 
I am having problems with running this game. I think it is just a resolution problem but it is not allowing me to start the game using -windowed. Any suggestions? As of now it shows about 1/4 of the game screen and messes with my mouse cursor.
Saint Killjoy Jul 21, 2013 @ 7:19am 
Originally posted by HeistyBeardo:
I am having problems with running this game. I think it is just a resolution problem but it is not allowing me to start the game using -windowed. Any suggestions? As of now it shows about 1/4 of the game screen and messes with my mouse cursor.

I am having this exact same problem.
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