Defiance > General Discussions > Topic Details
TWICEDEAD Sep 4, 2013 @ 2:25pm
Don't buy this game. No support, bad software.
Don't waste your time with this game. First when you download it, it will take an eternity, then it will tell you that you arn't entitled to play the game even after you register an account. You have to find out yourself how to enter the Serial number into your account, no instruction for this.

Then you get to download patch.... more waiting. Download patch and try to create your character... "Critical error: Defiance Service is not available. try again later"

So you try again and again... you check Trion forums to find out that the servers are often down. So you don't know if its a client problem or a server problem. So you wait and try again.

You do the FAQ checklists for this problem, even changing core settings such as Advanced options in your system. You uninstall, then you reinstall. Do patch again. Same problem.

Send off Support ticket to Trion for some ideas or cooperation to work toward a resolution. TICKET HAS BEEN ACTIVE 4 Days. No response.

No support, bad software, and no refunds. I can't believe Steam allowed this sub-par software on their service.

Disgusted,

-TwiceDead
Last edited by TWICEDEAD; Sep 4, 2013 @ 2:32pm
Showing 1-15 of 37 comments
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razieljones Sep 4, 2013 @ 5:05pm 
I can only hope you bought it for the heavely discounted price. I paid full price when it first came out. when you do get in you'll find a buggy experiecnce. patches take for ever to download no matter their size or your connection speed.

Items randomly disappear from your character on log in.

And yes support does not seem to exist for this game. In a nut shell this game is a complete rip off at any price.
ubertrance Sep 4, 2013 @ 5:53pm 
I have never had any major issue with the game. Sure, it was buggy as ♥♥♥♥ when it first released but I find it perfectly fine to play now. Patching did take alittle bit of time but Ive waited longer for ♥♥♥♥tier games.
anonymau5 Sep 4, 2013 @ 9:28pm 
I don't see you pumping out any software there TwiceDead... don't bash anything if you haven't even been able to play it. When you went to the Defiance forums, did you happen to notice the Defiance Server thread? Did you even try to see if the servers were down for you to be able to play? This is just a dumb rage post you made because you can't play a game. Trion has worked and is still working very hard to patch the game and keep the servers up. This game is fun. Enjoy, I'm logging on as I type. Time to hunt some volge!
Rasen Sep 5, 2013 @ 3:14am 
The only thing I'm annoyed at is the ridiculously long updates. Some of them seem pretty minor, yet it feels like I'm redownloading the whole game.
TheInfusionGamer Sep 5, 2013 @ 4:20am 
Seem silly telling people not to buy a game because it's 'big'

Like saying don't buy a supercar, it take ages to fill the fuel tank. lol
low end theory Sep 5, 2013 @ 5:37am 
im not buying a house, its too big:) i wont go outside, the earths too big:)_--<
Professor_Walnut Sep 5, 2013 @ 11:15am 
Well of course this game is on Steam because of Trion. Trion has their own based system. Also Defiance was made by scratch and the community gave feedback to give ideas on what is the best things to add to make the game good. So trying to log onto Defiance on Steam is impossible because Trion made a launcher for Defiance. The same way as League of Legends(which also required to log in). League of Legends have been out longer than Defiance. So Defiance is still improving. Defiance has long ways to go before it can end since they have seasons and they only have 1 DLC from their 5 DLC releases for Season 1. Which there would be Season 2. So the TV Show/Game is connected in some way. So telling others that this game is bad is pretty much saying stay away from Show. Although there are things that are true on what you said but i guess not everyone can like the same game can they.

Edit: I had no problem with no instructions. The easy way to not have trouble getting on Defiance is to buy game on Steam and copy the CD Key and paste it in the Trion account-->Code redemption and the Client for download should be available.
Last edited by Professor_Walnut; Sep 5, 2013 @ 11:23am
TWICEDEAD Sep 5, 2013 @ 2:04pm 
Originally posted by RANGO:
I don't see you pumping out any software there TwiceDead... don't bash anything if you haven't even been able to play it. When you went to the Defiance forums, did you happen to notice the Defiance Server thread? Did you even try to see if the servers were down for you to be able to play? This is just a dumb rage post you made because you can't play a game. Trion has worked and is still working very hard to patch the game and keep the servers up. This game is fun. Enjoy, I'm logging on as I type. Time to hunt some volge!

Hey Rango, this post is to bring peoples attention to lack of support and inferior software. You shouldn't need to be instructred to change any advanced settings or anything whatsoever to play an specific game. If you read my post I mentioned that I visit Defiance forums to notice that servers are often DOWN and I tried again. Also its been 5 days now and no response from Trion Support on my Ticket. I paid for the software and it doesn't work, that entitles me to my opinion.
FarleShadow Sep 5, 2013 @ 3:23pm 
Defiance service not available is the game's badly worded way of saying that the client cannot connect to the server, because either your internet is down or the server is down.
EU server works fine for me, so maybe your firewall is blocking it.
Alternatively, if you're accessing the internet through work/university, it's more than likely that they've blocked those ports automatically.
anonymau5 Sep 5, 2013 @ 4:43pm 
Yes, you are entitled to your opinion. Never said you couldn't have one. I have been playing Defiance for a while now and the only time I can not connect is when the servers are down for implementing a patch or some sort of bug fixings. The servers are mostly up and not down. I say this is all user error. As far as this game being "inferior" software, please enlighten me as to what part of the code is "inferior". Explain to me the reason that Defiance is "inferior" software because YOU can not connect but the rest of us can. Next time you have a problem, please use a mirror...
TheInfusionGamer Sep 5, 2013 @ 7:12pm 
@OP

Have you tried posting on the defiance forums about this?

I hate to see people having problems with this game as it's easily the best game I have on steam.
fawkee Sep 6, 2013 @ 3:23am 
what ever^^ i have a lot of fun in Defiance
Faceroller Sep 6, 2013 @ 5:07am 
lol so funny, there's still people playing this ♥♥♥♥ty game?
Get real noobs, and stop wasting your time on the biggest fail of 2013.

Josh Sep 6, 2013 @ 3:06pm 
Originally posted by Unpleasant:
@OP

Have you tried posting on the defiance forums about this?

I hate to see people having problems with this game as it's easily the best game I have on steam.

You must have some pretty god aweful games in your library if this is your best..
Agent Orange Sep 6, 2013 @ 4:07pm 
Originally posted by RANGO:
Yes, you are entitled to your opinion. Never said you couldn't have one. I have been playing Defiance for a while now and the only time I can not connect is when the servers are down for implementing a patch or some sort of bug fixings. The servers are mostly up and not down. I say this is all user error. As far as this game being "inferior" software, please enlighten me as to what part of the code is "inferior". Explain to me the reason that Defiance is "inferior" software because YOU can not connect but the rest of us can. Next time you have a problem, please use a mirror...

If only he'd put in a ticket to Trion support. /sarcasm
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Date Posted: Sep 4, 2013 @ 2:25pm
Posts: 37