Ace of Spades > Support > Topic Details
MrCrispy  [developer] Aug 29, 2013 @ 7:35am
Ace of Spades Won't Start/Launch
When launching Ace of Spades, the "Preparing to Launch" message comes up but the game does not launch and/or the message never goes away.

Basic Troubleshooting for Windows

1. Update Windows
Please visit Windows Update[www.update.microsoft.com] and make sure that your system is fully up to date. This also includes the Microsoft .NET framework (all versions) that is available through Windows Update, as ATI drivers and certain games require the framework to be installed and fully updated.

2. Update Drivers for Your Computer
If the issue persists, see the Updating Drivers topic for instructions to update video, audio, and other drivers. Make sure to install the "Other Drivers" which include DirectX, PhysX, and Visual C++ from the bottom of the page.

3. Verify Your Game Cache Files
This error is often caused by corruption in your extracted game files. See the Verifying GCF Cache Files topic for instructions to verify your game cache files.

4. Disable All Background Applications
Please disable all of your background applications by following the guide in the Disabling Background Applications topic. Internet Security software such as Zone Alarm, CA Internet Security Suite and Norton/Symantec Internet Security have been known to cause these issues. If you suspect that an Internet Security application is the root cause of the issue, you may want to consider fully uninstalling the Internet Security application.

5. Remove any version of 'Python' installed on your computer
Ace of Spades uses Python to run, if a conflicting version of Python is already installed on your computer this can cause problems with Ace of Spades. To find and remove python:
  • Click Start
  • Click Control Panel
  • Click 'Programs and Features'
  • Look for any Programs named 'Python'
  • Right Click and Select Uninstall.

Basic Troubleshooting for Mac OSX

1. Verify Your System is Updated
Make sure your operating system and drivers are fully updated:
Click on the Apple in the upper left corner of the screen
Select Software Update...
Any updates available will be listed and able to be downloaded or you will be told your software is up to date

2. Verify Your Game Cache Files
This error is often caused by corruption in your extracted game files. See the Verifying GCF Cache Files topic for instructions to verify your game cache files.

3. Disable Background Applications
Please disable all of your background applications that could be causing interference with Steam. Internet Security software such as Little Snitch, Peer Guardian and Norton/Symantec Internet Security have been known to cause these issues. If you suspect that an Internet Security application is the root cause of the issue, you may want to consider fully uninstalling the Internet Security application.
Last edited by MrCrispy; Aug 29, 2013 @ 7:42am
Date Posted: Aug 29, 2013 @ 7:35am
Posts: 0