Forge > General > Topic Details
Sinmist Dec 22, 2012 @ 2:04pm
Refund.
Is it possible my brother and I can get a refund for the game?
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TheTeaInYourCoffee(GayPride) Dec 22, 2012 @ 2:11pm 
Yes, it is possible, I believe. Steam AFAIK has one-time refund policy (unless you have used it before, obviously). You can also get a refund if there are real reasons for a refund - such as game being completely other than what was advertised. In case of Forge, this is not true. Only one feature that is somewhat mentioned, didn't make it into the game. Rest that aren't there were advertised as 'coming soon' stuff.

Personally, I wouldn't use a one-time refund police for something like Forge.

Oh and also - you can obviously contact the devs themselves and try to get a refund through that channel. (Or publisher, it's not always clear).
Sinmist Dec 22, 2012 @ 3:02pm 
Originally posted by TheTeaInYourCoffee(GayPride):
Yes, it is possible, I believe. Steam AFAIK has one-time refund policy (unless you have used it before, obviously). You can also get a refund if there are real reasons for a refund - such as game being completely other than what was advertised. In case of Forge, this is not true. Only one feature that is somewhat mentioned, didn't make it into the game. Rest that aren't there were advertised as 'coming soon' stuff.

Personally, I wouldn't use a one-time refund police for something like Forge.

Oh and also - you can obviously contact the devs themselves and try to get a refund through that channel. (Or publisher, it's not always clear).


I think the game is good, I just don't like a game where you get ♥♥♥♥ed by an op class all day long.
KrixxerZ Dec 22, 2012 @ 3:18pm 
You have played only 0.3 hours. On which planet is this a whole day?
TheTeaInYourCoffee(GayPride) Dec 22, 2012 @ 3:43pm 
There are games that take years to learn and master. Not to mention, Forge is a freshly released game. Hard to expect any kind of balance on the early stages. But my own observations were quite simple - melee, for now, is not worth it.
Sinmist Dec 22, 2012 @ 4:13pm 
Originally posted by KrixxerZ:
You have played only 0.3 hours. On which planet is this a whole day?
Some ones head is not in proper use. It was a metaphore.
Homer Pimpson Dec 22, 2012 @ 4:21pm 
there is no "one time" policy. lol you can get refunded as many times as you want. it's a legal thing. you just have to know what to say to jump through their hoops.
CrimsonYeti Dec 22, 2012 @ 4:37pm 
Talk to steam. The devs won't help unless you are having actual functionality issues.
Last edited by CrimsonYeti; Dec 22, 2012 @ 4:37pm
Homer Pimpson Dec 22, 2012 @ 4:39pm 
ya, and even then... good luck.
Oliin Dec 22, 2012 @ 5:17pm 
Originally posted by Sinmist:
Originally posted by KrixxerZ:
You have played only 0.3 hours. On which planet is this a whole day?
Some ones head is not in proper use. It was a metaphore.
Ok, I guess I'm going to be 'that guy', but you mean hyperbole not metaphor. Hyperbole is when you exaggerate something for emphasis or effect. Metaphor is where you use a thing to describe something else like, 'a lion in battle,' or, 'All the world's a stage."

....

Sorry about that, anyway good luck on getting the refund.
_Ferret (IcexDuo) Dec 22, 2012 @ 6:11pm 
Forge is not a hard game to learn how to play. Be that as it may not being able to play with your friends easily does make the game a total bust to a lot of people.
Sinmist Dec 22, 2012 @ 6:15pm 
Originally posted by Oliin:
Originally posted by Sinmist:
Originally posted by KrixxerZ:
You have played only 0.3 hours. On which planet is this a whole day?
Some ones head is not in proper use. It was a metaphore.
Ok, I guess I'm going to be 'that guy', but you mean hyperbole not metaphor. Hyperbole is when you exaggerate something for emphasis or effect. Metaphor is where you use a thing to describe something else like, 'a lion in battle,' or, 'All the world's a stage."

....

Sorry about that, anyway good luck on getting the refund.
Yeh sorry. Also this is no place for your grammar lessons.
_Ferret (IcexDuo) Dec 22, 2012 @ 6:18pm 
If you're only qualm with the game is that you get killed a lot by an "op" class ( I don't know which you would mean, because I've had success with all the classes) I would suggest taking armor out from a class you easily beat and put it into defending against whichever class you find OP.
TheTeaInYourCoffee(GayPride) Dec 22, 2012 @ 7:22pm 
Steam does offer one-time refund policy that is not related to legality. Getting a refund elsewise would require the OP to resort to legal issues. Which in this case, will not work out if the only real complaint is that some class feels OP. Digital consumers have terrible rights - getting a refund just like that is often tedious process. Many games in the past have demonstrated this well.

So, you can contact steam and claim from steam that the product was not the same as advertised (good luck, since it's nothing more or less than promised, really). Or you can contact the devs. No idea what you would want to say to them, though.

Chances of getting an actual refund that does not use the one-time policy, are very slim. Especially in products that have nothing shady in them inherently. Steam did offer refunds for example for From Dust pre-purchasers. The product was advertised as an offline game but it had an always-online DRM in the end. Don't know about refunds for Sword Of The Stars 2, but the developers were willing to refund anyone who wanted a refund and they didn't even take away the copy of the game iirc.

WarZ is also a more modern example of a game that gets refunded. Again, nothing at all like they promised.

So yeah, I wish you good luck with getting Forge refunded. You could spend that one-time policy as well if you want, but I wouldn't if I were you. Granted, I would if I didn't really use steam that much.
Homer Pimpson Dec 22, 2012 @ 7:49pm 
teainyourcoffee do you know how many "one time" refunds I've had on my account? lulz. stop speaking out of your butt, unless they just won't refund you because you don't know how to social them into it. lol
Last edited by Homer Pimpson; Dec 22, 2012 @ 7:49pm
Pattoe Dec 22, 2012 @ 8:10pm 
As I understand, you want a refund because you played the game for 20 minutes (10 minutes for the tutorial, 5 minutes in the menu and 5 minutes in an actual PVP game?) and you didn't do well against other players. If you didn't play the tutorial then you probably played about 15 minutes against other players... You want a refund because you couldn't get the hang of this game in 15 minutes? No, you do not DESERVE a refund, if you get one then it's a shame because you spent your money and that should be that. Let's give a comparison to another industry: You order a very spcy meal at a restaurant, it's too spicy for you and you ask for a refund, even though the meal has been prepared to a great standard and there is nothing objectively wrong with the meal... do you deserve a refund? No. Will you get a refund in that situation? Most probably not. Don't order spicy food if your palate can't take it, and don't buy a competitive PVP game if you're not up to it.
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Date Posted: Dec 22, 2012 @ 2:04pm
Posts: 57