BFG Florian  [developer] Jul 22, 2013 @ 9:30am
(Updated) Help with issues after updating game to version 1.1
Hi,

Update:

I uploaded a hotfix for some of the issues. I crossed off these from the list below and added a few more items.

Let me start off by saying sorry to all who encountered issues after patching. We did a good amount of in-house testing as well as a private beta but clearly we didnt catch everything. We are currently bugfixing all known issues to make sure you guys can enjoy the game

Q: I am running Directx 11 and the shadows are flickering

A: We are able to reproduce and are working on a fix.

A: Should be fixed with 1.1.1.


Q: I am running Directx 11 and the game seems to stutter even tho the game runs at 60fps

A: We are still trying to reproduce on our side but are very much looking at getting it fixed.


Q: I am running DirectX 9 and after starting a level I can't see the game but still hear Giana jumping.

A: We were able to reproduce this on our side and are working on a fix. In the meantime please check if you can run the game in DirectX10/11 mode where the issue shouldn’t occur.

A: Should be fixed with a hotfix.


Q: After upgrading my language that I previously selected has reverted back to english.

A: We changed the language selection to use Steams settings. Right Click on Giana Sisters in your Steam Library. Then select Properties. You should see a tab called languages where you can change the games language.

Q: The resolution seems off ( Steam overlay fuzzy )

A: We were able to reproduce this on our side and are working on a fix. No known workarounds so far.

A: Should be fixed with a hotfix.


Q: The mouse seems to be clipped and I cant click on everything

A: We were able to reproduce this on our side and are working on a fix. Only workaround is to use a Gamepad or the Keyboard for navigation as of now.

A: Should be fixed with a hotfix.


Q: The game crashes when I play DirectX9 Fullscreen.

A: We were able to reproduce this on our side and are working on a fix. Playing in a window or at a lower resolution seems to fix this.

A: Should be fixed with a hotfix.

We hope that these answers bridge over until we can upload a proper fix for all of them.

Cheers
Florian
Last edited by BFG Florian; Jul 25, 2013 @ 10:33am
Showing 1-15 of 132 comments
< >
himmatsj Jul 22, 2013 @ 9:33am 
Regarding the mouse, it works fine with all parts of the screen at a lower resolution, for example 1366x768.

PS: Btw, thanks for being on it man! Great support.

PSS: Why is it so that when I play at 1366x768, there is a small strip of black on the right side of my screen? The whole game screen seems shifted to the left. I can confirm because the version number in the menu (bottom left) is eaten up slightly. Happened in the previous version as well. No big deal but I thought I'd report it.
Last edited by himmatsj; Jul 22, 2013 @ 9:37am
os10 Jul 22, 2013 @ 11:09am 
same issue with DX9 for me. some problems with DX10/11 mode too - at 1080P with all options on, gfx look like it's being scaled up from something around 720p. game is kinda blurry, as is Steam overlay.
Last edited by os10; Jul 22, 2013 @ 11:14am
NoVa Jul 22, 2013 @ 1:00pm 
Originally posted by Sidherich:
Q: The resolution seems off ( Steam overlay fuzzy )

A: We were able to reproduce this on our side and are working on a fix. No known workarounds so far.
It seems to be fine if it's not running in fullscreen mode (if it's run in a window it's ok).
Btw, I think Borderless Window/Fullscreen Window should be implemented.

Update: More to the fuzzy-ness problem, it only seems to be affecting DirectX 10 & 11 Mode. DirectX 9 is perfectly fine. For me anyway :p

Derp: Also, why do I get the feeling that FXAA is enabled (since FXAA blurs things). The game certainly doesn't look as sharp as it used to.
Last edited by NoVa; Jul 22, 2013 @ 1:44pm
MuzicFreq Jul 22, 2013 @ 1:53pm 
Having the DX9 issues and when in DX10/11 fullscreen 1080p it makes the game screen smaller with black borders around it.
j4960s Jul 22, 2013 @ 2:01pm 
the game was updating and how big was the update it was taking to long so i deleted the game
nathey Jul 22, 2013 @ 2:15pm 
Problem, video set to 1080p yet its scaled with black borders.....
lowl1fe Jul 22, 2013 @ 2:23pm 
Wollte nur mal mein Lob aussprechen, denn wie ich festgestellt habe, seid ihr wirklich sehr engagiert, dass Problem mit dem neuesten Patch zu beheben und habt sogar Spielerwünsche ins neue Update mit eingebaut. Davon könnten sich einige Firmen ein Beispiel nehmen. Danke.
Pelerin Jul 22, 2013 @ 6:54pm 
Yup I'm having these issues, DX9 gives a black screen and DX10/11 is really blurry. Apart from that the game seems cool, hopefully this'll get fixed soon. Thanks.
Davetron Jul 22, 2013 @ 7:12pm 
For me, the game crashes terribly on DX10/11 and the black screen with sound happens on DX9. i only just bought this, and i was really looking forward to trying it out
Surtsey Jul 22, 2013 @ 7:38pm 
I have the scaled-up, "fake" 1080p thing going on as well. Even if your settings are 1920x1080, It's clearly not a 1920x1080 resolution being used in the game. I am using the "DirectX 10 & 11" setting.

Something of note: I use ATI Crossfire, and this patch introduced a lot of flickering and garbled menu text. I did not have this issue before. Hope it gets resolved, and thanks.
zeroxxx Jul 22, 2013 @ 7:48pm 
Thanks for the heads up Devs. I'm downloading right now and hoping to play it after work soon. :D
NECROMANCERFORLIFE Jul 22, 2013 @ 10:26pm 
hello,

after the update both dx 9 and 10/11 starts fine, while dx9 keeps my desktop in order dx11 throws around my gadgets. and then when it comes to play dx9 shows me the diamond counter but nothing else. dx11 crashes quite immediately after loading the level.

My system is i7 3770K win7 Ultimate x64 catalyst 13.6beta2 radeon hd 6950
Entity Jul 23, 2013 @ 3:32am 
Not sure if before or after the update, but: I currently have the music playing on my PC. The game isn't even running GSGame.Exe_DX9[]

Had to go to process tree to end it.
Zaptoid Jul 23, 2013 @ 6:11am 
Shot for the feedback, will be watching this thread closely.

I have the above mentioned resolution(s) issues.

Kudos to the devs for the game tho'. Brilliant.
Mr. Pro Jul 23, 2013 @ 6:28am 
Game is showing large amounts of underscan in DX10/11, black borders on all sides of the display even in native res and 60 Hz/Vsync
Last edited by Mr. Pro; Jul 23, 2013 @ 6:35am
Showing 1-15 of 132 comments
< >
Per page: 15 30 50