Why are the sprites missing? They used to work before!
I have heard a lot of complains about character sprites being invisible in character select and in customize after the patch v1.4. This can be fixed* by updating your video card's drivers.
Even though you think you are using the latest driver, it's worth checking out. AMD drivers haven't been auto-updating since 2012 for example. Your driver might be older than you think.
Determining the manufacturer of your video card.
This step is extremely important.
You should never try to install drivers that are not meant for your software. You can determine which GPU you have by using Steam's system information feature.
in the top left of Steam Client and choose "System Information"
. Steam will now gather your system information and generate a long list. We are only interested in the GPU which is located under "Video Card" title.
It will look like something like this:Video Card:
Driver: AMD Radeon HD 6800 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 184.108.40.206
DirectX Driver Version: 220.127.116.117
Driver Date: 7 Nov 2013
OpenGL Version: 4.3
We can find the info about the GPU on the very first line. In my example, my GPU is manufactured by AMD and is part of the HD 6800 Series. "Driver Date" tells us when the driver was released. If yours was released earlier than Autumn 2013, then it really is time to update your drivers. Your GPU is most likely manufactured by either AMD, Intel or Nvidia.
Updating AMD (or ATI) drivers.
Easiest way to upgrade your AMD or ATi Radeon graphics card is by using AMD's Autodetect tool
. You can get it by clicking here.[support.amd.com]
It's easy to use. Just follow the on-screen instructions and everything should go just fine.AMD Driver Autodetect detects your graphics card and operating system and tells you if a new driver is available. If there is a new driver, the tool will download it with a click of a button and start the installation process.
Updating Intel drivers.
If you have an Intel GPU, you are most likely using a notebook or a desktop with an integrated graphics unit. Intel has an Intel® Driver Update Utility
on their website. It detects which driver updates are relevant to your computer and then helps you install them quickly and easily. At least in theory. From what I've heard it either works or it doesn't work. You can find the utility by clicking here.[www.intel.com]
You might need to install Java for it to launch.
If the utility doesn't work for you, leave a reply to this thread with your information on it and we'll figure what's the best driver for you.
Updating Nvidia drivers.
Nvidia has a Smartscan utility on their website, which will make this process easy. A small Java Applet is downloaded the first time you run the service. This Java Applet only looks at and verifies your system components when you instruct it to do so from the website. This system information is then used to determine the best driver for your GP
You can access the utility by clicking here.[www.nvidia.com]
You might need to install Java, if you don't have it yet.
If you did everything right, the sprites should now be visible. If you encountered problems or you are not sure how some step is done, leave a reply to this thread and I'll help you.
*Certain graphic cards might not be able to update. Radeon HD 4000 series and older are considered to be legacy cards and no longer receive support from AMD as often as newer cards. Also AMD APU systems with Radeon HD XXXXG series cards have struggled with driver support.