Missing sprites in character select? READ THIS!
Why are the sprites missing? They used to work before!
I have heard a lot of complains about character sprites being invisible in character select and in customize after the patch v1.4. This can be fixed* by updating your video card's drivers.

Even though you think you are using the latest driver, it's worth checking out. AMD drivers haven't been auto-updating since 2012 for example. Your driver might be older than you think.

Determining the manufacturer of your video card.
This step is extremely important. You should never try to install drivers that are not meant for your software. You can determine which GPU you have by using Steam's system information feature.

Click "Help" in the top left of Steam Client and choose "System Information". Steam will now gather your system information and generate a long list. We are only interested in the GPU which is located under "Video Card" title.

It will look like something like this:

Video Card:
Driver: AMD Radeon HD 6800 Series

DirectX Driver Name: aticfx32.dll
Driver Version: 13.250.18.0
DirectX Driver Version: 8.17.10.1247
Driver Date: 7 Nov 2013
OpenGL Version: 4.3


We can find the info about the GPU on the very first line. In my example, my GPU is manufactured by AMD and is part of the HD 6800 Series. "Driver Date" tells us when the driver was released. If yours was released earlier than Autumn 2013, then it really is time to update your drivers. Your GPU is most likely manufactured by either AMD, Intel or Nvidia.

Updating AMD (or ATI) drivers.
Easiest way to upgrade your AMD or ATi Radeon graphics card is by using AMD's Autodetect tool. You can get it by clicking here.[support.amd.com] It's easy to use. Just follow the on-screen instructions and everything should go just fine.

AMD Driver Autodetect detects your graphics card and operating system and tells you if a new driver is available. If there is a new driver, the tool will download it with a click of a button and start the installation process.

Updating Intel drivers.
If you have an Intel GPU, you are most likely using a notebook or a desktop with an integrated graphics unit. Intel has an Intel® Driver Update Utility on their website. It detects which driver updates are relevant to your computer and then helps you install them quickly and easily. At least in theory. From what I've heard it either works or it doesn't work. You can find the utility by clicking here.[www.intel.com] You might need to install Java for it to launch.

If the utility doesn't work for you, leave a reply to this thread with your information on it and we'll figure what's the best driver for you.

Updating Nvidia drivers.
Nvidia has a Smartscan utility on their website, which will make this process easy. A small Java Applet is downloaded the first time you run the service. This Java Applet only looks at and verifies your system components when you instruct it to do so from the website. This system information is then used to determine the best driver for your GP

You can access the utility by clicking here.[www.nvidia.com] You might need to install Java, if you don't have it yet.

Additional information
If you did everything right, the sprites should now be visible. If you encountered problems or you are not sure how some step is done, leave a reply to this thread and I'll help you.

*Certain graphic cards might not be able to update. Radeon HD 4000 series and older are considered to be legacy cards and no longer receive support from AMD as often as newer cards. Also AMD APU systems with Radeon HD XXXXG series cards have struggled with driver support.
Last edited by Miggoh | No meatbuns, No life; Jan 5 @ 9:49pm
Showing 1-8 of 8 comments
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Derterifii May 18 @ 2:01pm 
Hi. I have an AMD Radeon HD 6870M that hasn't been updated since 2012. but every time I try to update, my resolution goes to crap. my native resolution is 1600x900, but the update drops it down to a considerably lower resolution. am I just installing my driver wrong? or...?
Commander Char Jun 27 @ 7:48am 
I tried to use the AMD updater and what I got was Could not connect to Server: Could not parse Error.
Crackerjackthe4th Jun 27 @ 5:32pm 
Might *conceivably* be worth it to mention here, so....
this issue got fixed for me as soon as I updated Windows to 8.1, with no other apparent changes to the system. : /
NestsStyle Aug 30 @ 11:25am 
Hi, i do what do u say here but it says: your drivers are actually updated. nothing change how i can fix this problem?
Originally posted by NestsStyle:
Hi, i do what do u say here but it says: your drivers are actually updated. nothing change how i can fix this problem?
In Steam click "help" and select "system information". Post the generated log here without the list of installed software.
HaussVonHorne Sep 2 @ 6:28pm 
Generic PnP Monitor (1600x900@60Hz) / Intel HD Graphics Family (Dell)

My DirectX and graphics drivers are up to date, but the sprites are still invisible and the game is blacked out during gameplay - HUD exists, but center where level and characters is blacked out.
NestsStyle Sep 2 @ 7:01pm 
Originally posted by Miggoh | No meatbuns, No life:
Originally posted by NestsStyle:
Hi, i do what do u say here but it says: your drivers are actually updated. nothing change how i can fix this problem?
In Steam click "help" and select "system information". Post the generated log here without the list of installed software.


-------------------------

Processor Information:
Vendor: AuthenticAMD
CPU Family: 0xf
CPU Model: 0x6b
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2712 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Unsupported
SSE4a: Unsupported
SSE41: Unsupported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Windows XP (32 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 6570

DirectX Driver Name: ati2dvag.dll
Driver Version: 6.14.10.7279
DirectX Driver Version: 6.14.10.7270
Driver Date: 29 Nov 2012
OpenGL Version: 4.2
Desktop Color Depth: 16 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 6570
VendorID: 0x1002
DeviceID: 0x6759
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 16.14" x 9.06" (18.50" diag)
41.0cm x 23.0cm (47.0cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Realtek HD Audio output

Memory:
RAM: 2046 Mb

Originally posted by NestsStyle:
Driver Date: 29 Nov 2012
Your driver is from 2012 and the newest one for your card (HD 6570) was released in April 2014. Try installing this driver package: link[www2.ati.com] and see if it works then.

Originally posted by HaussVonHorne:
Generic PnP Monitor (1600x900@60Hz) / Intel HD Graphics Family (Dell)
Post your full system information as described in "Determining the manufacturer of your video card" section. If you are using Dell's own driver instead of the GPU manufacturer's, then your driver might be old, even though it claims it's "up-to-date".
Last edited by Miggoh | No meatbuns, No life; Sep 2 @ 7:15pm
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