We are working hard to solve the stability issues for everyone. Of course, this being a PC game, there are so many variables and factors among the different types of hardware, drivers, and in game code.
Please be patient with us - the majority of players are not experiencing these issues, so it makes it more difficult to figure out the cause.
1. Check your specs.
Ensure your computer meets the system requirements.
2. Make sure you're up to date.
Update the drivers for your graphics card and chipset. Make sure Windows Update is receiving updates and is patched up. Verify the integrity of your game by right clicking Insurgency in Steam, Properties, Local Files, Verify integrity of game cache.
3. Check your anti-virus.
Make sure your anti-virus program is not blocking insurgency.exe. If it is, make sure to have your anti-virus bypass our application, and while you're at it email them and ask them why they are flagging our software.
4. Optimize your game settings.
If you are using Surround Sound audio in the game and crash when explosions go off near you, try setting your audio settings to 2 Speakers and see if it stops your crashing.
If you are crashing randomly or when under fire, try lowering your graphics settings, including those under Advanced Video (effects detail, shader detail, texture detail, etc.). If that doesn't work, try adjusting your screen resolution to a lower one than you are trying to use, this may need to be less than native.
If you are crashing when alt+tabbing, try running your game in a borderless window.
5. Try doing without the Steam Overlay.
Try disabling the Steam overlay for in game by un-checking the option "Enable Steam Community In-Game" in Insurgency Game Properties (right click -> properties from Steam Library).
6. Check the Pre-Requisites.
Insurgency should install the DirectX and Visual C++ 2010 redistributables. If something went wrong with this, it could cause problems if you don't have it installed already. You can find them here: DirectX runtime[www.microsoft.com]
, Visual C++ 2010 runtime[www.microsoft.com]
7. Check your processes.
If it's definitely not your anti-virus, it could be other third party software disrupting the game. Try disabling any background software that may interfere with the game such as Overwolf, Raptr, Xfire, Mumble's overlay or Shadowplay. FRAPS is a known program to crash the game.
8. Work with us.
If you manage to solve the crashing issue with any of the steps above, please post here exactly what worked so others may try.
If your crashing persists, please upload your crash dump file from the directory:
to our Forum thread, along with the specs of your computer.http://www.playinsurgency.com/forums/topic/2354-the-official-crash-dump-thread/
We truly want to solve these problems for everyone. It's not fun crashing, as we know from personal experience as well. We are a tiny team by comparison of some other AAA games.