Insurgency > Questions > Topic Details
BurntCornFlakes Jul 13, 2014 @ 2:15am
- Virus? Trojan? Read Here -
Many people have gotten messages from their antivirus about a virus/trojan after updating or installing Insurgency.

This virus is a false positive and will not harm your computer. In other words, there is no virus.

Some steam games are known to have problems with antivirus software such as Norton, McAfee, and NOD32. Read more here:

https://support.steampowered.com/kb_article.php?ref=6057-YLBN-1660
https://support.steampowered.com/kb_article.php?ref=4361-MVDP-3638

Still feel hesitant? Take a look at these:

Developer responses:
http://steamcommunity.com/app/222880/discussions/3/558746088968488047/
http://steamcommunity.com/app/222880/discussions/3/540743213301499916/#c540743213302203241

Other responses:
http://steamcommunity.com/app/222880/discussions/3/558746089576243102/
http://steamcommunity.com/app/222880/discussions/3/46476690791911150/
http://steamcommunity.com/app/222880/discussions/3/648817377580979971/
http://steamcommunity.com/app/222880/discussions/3/46476691289851225/
http://steamcommunity.com/app/222880/discussions/3/648814843548575423/
http://steamcommunity.com/app/222880/discussions/3/864975632388066860/
http://steamcommunity.com/app/222880/discussions/3/540743757514652856/
http://steamcommunity.com/app/222880/discussions/3/810938082462221061/
http://steamcommunity.com/app/222880/discussions/2/828938532682033915/
http://steamcommunity.com/app/222880/discussions/1/558747287516782317/
http://steamcommunity.com/app/222880/discussions/1/558747287599709794/
http://steamcommunity.com/app/222880/discussions/0/558746089589599923/
http://steamcommunity.com/app/222880/discussions/0/558746089550346862/
http://steamcommunity.com/app/222880/discussions/2/828937420192729997/

Need to fix this?
Here's how:

Open your antivirus and make an exception for Insurgency (Insurgency.exe).
You may need to do the same for your firewall.

Every antivirus has different steps to do this, but a simple google search will do.

Here are some quick links on how to add exceptions:

AVG: http://www.avg.com/ww-en/faq.num-5187
--
Norton: http://community.norton.com/t5/Norton-360/How-to-add-folder-to-exceptions/td-p/726674

1) Open up norton
2) Click advanced
3) Then quarantine (under computer protection)
4) Then restore insurgence.exe
--
McAfee: http://service.mcafee.com/faqdocument.aspx?id=TS100813
--
NOD32: http://kb.eset.com/esetkb/index?page=content&id=SOLN560
--
Microsoft Security Essentials: http://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/how-do-i-exclude-certain-files-folders-and/0867c974-cf19-460d-a75d-e35f283d4ad3
--
Windows Defender: http://www.wikihow.com/Add-Exceptions-to-Windows-8-Firewall

Why dont the developers just contact the antivirus companies?

There is a very nice article about how false positives cause trouble to small developers, you can read that here: http://blog.nirsoft.net/2009/05/17/antivirus-companies-cause-a-big-headache-to-small-developers/


If you look into the Web sites of some Antivirus companies, you'll easily find a large "Buy Now" button, but you probably won't find any "Report About False Positive" link. Antivirus companies always want to make more sells, but they don't really care about false positives in their products. They usually hide the option to report about false alert very deep in their Web site, and some of them gives "False Positive" support only for users that purchased their product.

Even when I find the method to report about a false alert, deeply in their Web site, most of the companies don't answer the requests at all or simply send an automatic message, saying that the sample that I sent is infected. In some cases, The Antivirus company fix the false alert problem in their next update, but without admitting that they had a false positive, and without sending any apology to me, as a developer.

False Positives usually come back: Even when Antivirus company finally fix a false positive, it's just a matter of time, until the false positive returns again, with a new Virus/Trojan name.

My 2 cents?
Use Microsoft Security Essentials or Windows Defender (for Windows 8 and 8.1). These two antiviruses are completely free, work perfectly, and are easy to use. They are also provided by Microsoft, so they are very trustworthy. I have not had a single problem with steam games or viruses.

I hope this helped!
Last edited by BurntCornFlakes; Jul 23, 2014 @ 4:21pm
Showing 1-15 of 174 comments
< >
Arc Jul 13, 2014 @ 3:01am 
i appreciate your work here, but i don't think it helps much since practicaly nobody bothers to use search function (it will be buried down in couple of days) and did not even read the pinned sections (one of that pinned thread solving the AV issue). But nice try, and as i said i appreciated it.
BurntCornFlakes Jul 13, 2014 @ 6:27am 
Yea, hopefully I can bump it up whenever it goes down the list, or it gets pinned or something.
I can also just paste the link when I find another virus thread. ;D
Last edited by BurntCornFlakes; Jul 13, 2014 @ 6:34am
Mr. Jędяula Jul 13, 2014 @ 7:36am 
Thx for help, topic pinned.
BurntCornFlakes Jul 13, 2014 @ 7:37am 
Originally posted by Mr. Jędяula:
Thx for help, topic pinned.

Thanks. :)
commando235 Jul 13, 2014 @ 3:42pm 
I just got a virus alert saying Trojans after posting on the Q/A Insurgency Steam forums and I have uninstalled Insurgency but it is still in the list of viruses and says infected. I am using Symantec Endpoint Protection.
Also, how is it that the alert come up, but there is no actual virus?
Edit- another just popped up
Last edited by commando235; Jul 13, 2014 @ 3:50pm
BurntCornFlakes Jul 13, 2014 @ 3:51pm 
Originally posted by commando235:
i just got a virus alert saying Trojans and I have uninstalled Insurgency but it is still in the list of viruses and says infected. I am using Symantec Endpoint Protection.
Also, how is it that the alert come up, but there is no actual virus?

Your anti-virus thinks that the file is a virus, when it's not. I don't know exactly why. Someone else might be able to give you a better answer.

Originally posted by commando235:
Edit- another just popped up

In that case, might it be something else you downloaded?
Last edited by BurntCornFlakes; Jul 13, 2014 @ 3:52pm
commando235 Jul 13, 2014 @ 3:52pm 
Originally posted by VoABurntCornFlakes Ug.:
Originally posted by commando235:
i just got a virus alert saying Trojans and I have uninstalled Insurgency but it is still in the list of viruses and says infected. I am using Symantec Endpoint Protection.
Also, how is it that the alert come up, but there is no actual virus?

Your anti-virus thinks that the file is a virus, when it's not. I don't know exactly why. Someone else might be able to give you a better answer.

All I want to know is how to fix it. I'm kinda paranoid about viruses because last time one was one my PC I had to wipe my account
So should I just delete the quarantine for the file and make the exeption if there is no real danger?
Last edited by commando235; Jul 13, 2014 @ 3:58pm
BurntCornFlakes Jul 13, 2014 @ 4:00pm 
Originally posted by commando235:
Originally posted by VoABurntCornFlakes Ug.:

Your anti-virus thinks that the file is a virus, when it's not. I don't know exactly why. Someone else might be able to give you a better answer.

All I want to know is how to fix it. I'm kinda paranoid about viruses because last time one was one my PC I had to wipe my account

I know exactly how you feel, and rightly so. What you should probably do is let your antivirus do it's thing and remove the virus. Uninstall the game and wait for a while. If the threat pops up again, it's an actual virus you got elsewhere. If it doesn't happen until you reinstall the game, it's a false positive.

But before you do that, can you clarify exactly what file is being flagged as malware?
Last edited by BurntCornFlakes; Jul 13, 2014 @ 4:01pm
commando235 Jul 13, 2014 @ 4:05pm 
Originally posted by VoABurntCornFlakes Ug.:
Originally posted by commando235:

All I want to know is how to fix it. I'm kinda paranoid about viruses because last time one was one my PC I had to wipe my account

I know exactly how you feel, and rightly so. What you should probably do is let your antivirus do it's thing and remove the virus. Uninstall the game and wait for a while. If the threat pops up again, it's an actual virus you got elsewhere. If it doesn't happen until you reinstall the game, it's a false positive.

But before you do that, can you clarify exactly what file is being flagged as malware?

The insurgency.exe is being flagged and the file hasn't been removed and I haven't found anything or button to clean my PC or remove the virus. The software is just quarantining it; isolating it from the system. My only options are to re-scan/restore which hasn't worked and there is delete the quarantine.
Last edited by commando235; Jul 13, 2014 @ 4:06pm
BurntCornFlakes Jul 13, 2014 @ 4:07pm 
In that case, you are most likely fine. The chances of you getting a virus from another source that just so happened to hide in the Insurgency.exe is extremely small.

I would recommend making an exception for the Insurgency.exe and enjoy this awesome game. :)
Last edited by BurntCornFlakes; Jul 13, 2014 @ 4:08pm
commando235 Jul 13, 2014 @ 4:09pm 
Originally posted by VoABurntCornFlakes Ug.:
In that case, you are most likely fine. The chances of you getting a virus from another source that just so happened to hide in the Insurgency.exe is extremely small.

I would reccommend making an exception for the Insurgency.exe.

Well ok than. Thank you for your support. It was very helpful :D
I still probably won't reinstall for a while considering I only really play around each patch and I'm trying to get the original Ghost Recon along with Rogue Spear to work. But thanks for the help still :)
Z.Ibrahimovic Jul 14, 2014 @ 9:45am 
I sometimes have confidential information on my system or connected to by vpn or browser so I can't be naive and obay to the words that it is a false positive.


Can the forum or game admin clearify what causes the sudden so called false positive.
Something must have changed recently as I already have the game for over a year installed with the very same anti-virus / firewall without issue. Just like CS:GO which is not flagged by the anti-virus.

Can the forum or game admin also clearify what is going to be altered in future updates to get things straigt again?

If the issue isn't getting tackled, what are you going to offer owners of the game? I experience this as a breach of contract in service.

I understand that games get flooded by online cheats and that countermeasures are getting implemented to games. There are however jurisdictional dont's which are the cause that most anti-cheat are not really effective. Due to an earlier issue with anti-cheat software which my anti-virus detected I got quite known with the behavior of such tools. So I ask: in which way is the game in breach with dutch/european law?

If in breach with dutch/european law, why is it still being sold on those markets?

If data is being collected, to which safe harbor is information being forwarded to?
BurntCornFlakes Jul 14, 2014 @ 12:01pm 
I'm not an expert, so I'm not sure exactly what causes it. Hopefully a developer reads through and sees your comment.

This article might be able to answer a few of your questions: http://blog.nirsoft.net/2009/05/17/antivirus-companies-cause-a-big-headache-to-small-developers/
Last edited by BurntCornFlakes; Jul 14, 2014 @ 2:25pm
We are one; we are none. Jul 14, 2014 @ 1:49pm 
Originally posted by Z.Ibrahimovic:
I sometimes have confidential information on my system or connected to by vpn or browser so I can't be naive and obay to the words that it is a false positive.


Can the forum or game admin clearify what causes the sudden so called false positive.
Something must have changed recently as I already have the game for over a year installed with the very same anti-virus / firewall without issue. Just like CS:GO which is not flagged by the anti-virus.

Can the forum or game admin also clearify what is going to be altered in future updates to get things straigt again?

If the issue isn't getting tackled, what are you going to offer owners of the game? I experience this as a breach of contract in service.

I understand that games get flooded by online cheats and that countermeasures are getting implemented to games. There are however jurisdictional dont's which are the cause that most anti-cheat are not really effective. Due to an earlier issue with anti-cheat software which my anti-virus detected I got quite known with the behavior of such tools. So I ask: in which way is the game in breach with dutch/european law?

If in breach with dutch/european law, why is it still being sold on those markets?

If data is being collected, to which safe harbor is information being forwarded to?
When you installed the newest update, you installed a virus that will destroy your computer in 2 to 3 days. (please don't delete the .exe)

Edit:Also norton is a malware on it's own
Last edited by We are one; we are none.; Jul 14, 2014 @ 1:51pm
[57th] AngryHatter Jul 14, 2014 @ 2:13pm 
Reactive crap like Norton , Symantic, & AVG rely on watching for changes in files.
A dll is changed - flag it as a virus.
An executable gets patched, i.e. changed and the AV flags it as a virus.

You need proactive AV that recognizes exe's and how they are used.
The source is reputable, so changes are not bad in and of themselves. No flagging should occur.
Showing 1-15 of 174 comments
< >
Per page: 15 30 50