Seth Kellogg [Cakewalk]  [developer] Jul 19, 2013 @ 8:41am
FAQ: Common Steam Installation issues, questions, and resolutions.
Basic Steam Installation Troubleshooting:
Many basic installation issues or problems can be resolved with this helpful info - https://support.steampowered.com/kb_article.php?ref=3219-TDFN-7795

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I've Installed MC6, launched the application, and I recieve an Error (Code=1):
Error Code 1 means registry entries for the game launcher is missing.

First please review this link with 3rd party software that may interfere with Steam and installing applications through it: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Many times the error is resolved when the offending application is disabled or uninstalled in extreme cases, and then by Verifying the MC6T Application Cache.

  • Right-Click on 'Music Creator 6 Touch'
  • Go to Properties
  • Go to the Local Data tab
  • Click on 'Verify Application Data'
  • When this is done re-launch the application.
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Installation takes a long time/Installation never completes:
First please review this link with 3rd party software that may interfere with Steam and installing applications through it: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

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"Cannot Open Master.INS" Error on Launch:
This can be corrected by holding down the SHIFT key on your keyboard when launching Music Creator. This should prompt you with a message that says "Music Creator will now personalize your user settings...". Make sure to click [OK] to this message.

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My 3rd Party VST's don't show up:
Make sure the VST Scanner has been pointed to the correct path - http://steamcommunity.com/sharedfiles/filedetails/?id=146994946
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My 3rd Party VST locks up the application when I try to insert it or when it is scanned:
There are many small VST developers and VST's that haven't been updated in long time. With the implimentation of the new UAC controls in Win Vist, 7, and 7 some legacy plugins have issues with hosts. Other times the developer has implemented the VST spec differently than many commercial developers.

In most cases this is resolved by running Steam and MC6T as an administrator. Please review this Valve guide on doing that - https://support.steampowered.com/kb_article.php?ref=5688-ifhz-2170

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The Application is freezing when I click the record button:
This is an indicator that something is blocking Music Creator from accessing your sound hardware.

First make sure your audio hardware is configured correctly, please refer to this guide for initial setup - http://steamcommunity.com/sharedfiles/filedetails/?id=161092979
If another application is trying to access your sound device you may ultimately want to turn it off while recording. The following may also help you with the issue.
  • Go to Edit > Preferences
  • Set it to Advanced via the toggle on the bottom of the window.
  • Under Audio > Advanced, make sure 'Share drivers with other programs' is checked
  • Click [OK] and test
Also, If you are using a USB interface make sure you are using the correct port. Many USB 1.0 and 2.0 audio devices have issues when plugged into a USB 3.0 port. Moving them to a USB 2.0 port resolves these issues in most cases.

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I'm getting a delay, distortion, or choppy playback when recording audio or using synths:
Please review this post - http://steamcommunity.com/app/222710/discussions/0/810925579913938031/

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How do I configure my MIDI hardware:
Please review this guide - http://steamcommunity.com/sharedfiles/filedetails/?id=161653913
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Is there Workshop Support?:
Not at this time but we are currently looking at ways to implement it.

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Can I import a Cakewalk Software project from an older version?
Your old CWB, CWP, and WRK files should open successfully within Music Creator 6 Touch. There are also a couple of ways to recover the files incase they don't open correctly.

One trick is to hold the [Shift] key while clicking 'load' on a project.

The other is to drag an old project file from within Music Creator's Browser, into a blank project.

Note: Importing files that were authored in a higher tiered product (SONAR Producer) may hit the Track/Bus/FX limits that are in place inside MC6T

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Visual Playback is Choppy:
If the audio sounds fine, but the UI freezes up and jumps by increments of 1 second rather than transitioning smoothly you may have accidentally set MC6T to the low-resource setting. This is feature that slows the GUI to free up resources so an intense mix can still play back.

It's toggled on/off with the PAUSE key.

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My question isn't here/I have an account issue:
While we try to update this as often as possible and answer questions in the Steam Forum we can't be on here 24/7.

We have established official contact points here: http://steamcommunity.com/app/222710/discussions/0/810925579925030677/

This will get you into our traditional support avenues and our Technical Support Department

Last edited by Seth Kellogg [Cakewalk]; Jul 24, 2013 @ 11:13am
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Seth Kellogg [Cakewalk]  [developer] Jul 22, 2013 @ 3:36pm 
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