Zeno Clash

Zeno Clash

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Zeno Clash > General Discussions > Topic Details
Lord Ubik Mar 10, 2014 @ 1:58pm
Crash when starting
Ok, just bought this game, i'm trying it but whenever i try to launch it, i simply rececive the message that the app has crashed.
I already made the cache control, totally reinstalled it, defragged my hd, and my pc specs are far far higher than what the game needs...
Any suggestion?
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Showing 1-12 of 12 comments
tschumann Mar 14, 2014 @ 11:17pm 
What's the exact error message? Are you able to run any other Source engine game without trouble?
Lord Ubik Mar 15, 2014 @ 11:23am 
The error says simply "zenoclash.exe has stopped".

This is the details:


Nome evento problema: APPCRASH
Nome applicazione: zenoclash.exe
Versione applicazione: 0.0.0.0
Timestamp applicazione: 493d506b
Nome modulo con errori: shaderapidx9.dll
Versione modulo con errori: 0.0.0.0
Timestamp modulo con errori: 499c5c2b
Codice eccezione: c0000005
Offset eccezione: 00029e46
Versione SO: 6.1.7601.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: edd2
Ulteriori informazioni 2: edd2a1ed979e7c36f96072d83e4ab26c
Ulteriori informazioni 3: 20ae
Ulteriori informazioni 4: 20ae1f4f915049e4c0aea50aea6098ca

And yes, i've played other games that uses the Source Engine! I really don't know what to do!
tschumann Mar 15, 2014 @ 8:51pm 
Did you try verifying your cache again?
Maybe try running with the -autoconfig parameter.
Lord Ubik Mar 16, 2014 @ 2:23am 
I analyzed the cache again and it's ok, and setting the -autoconfig parameter did not changed anything. There is something else that i can try or i'm destined not to play this game?

Moreover, i saw that the module with errors is "shaderapidx9", but trying to remove it or replace it changed the log error to this:

Nome evento problema: APPCRASH
Nome applicazione: ZenoClash.exe
Versione applicazione: 0.0.0.0
Timestamp applicazione: 493d506b
Nome modulo con errori: StackHash_edd2
Versione modulo con errori: 0.0.0.0
Timestamp modulo con errori: 00000000
Codice eccezione: c0000005
Offset eccezione: 00000000
Versione SO: 6.1.7601.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: edd2
Ulteriori informazioni 2: edd2a1ed979e7c36f96072d83e4ab26c
Ulteriori informazioni 3: 20ae
Ulteriori informazioni 4: 20ae1f4f915049e4c0aea50aea6098ca

Now the module with errors is StackHash_edd2... i searched for it but... it seems not to exist!
Last edited by Lord Ubik; Mar 16, 2014 @ 2:28am
tschumann Mar 21, 2014 @ 6:46pm 
Hm, are your graphics card drivers properly installed and up to date?
Lord Ubik Mar 22, 2014 @ 7:18am 
Yep, it's all up to date!
tschumann Apr 4, 2014 @ 11:45pm 
Odd - not sure what else to suggest. Maybe update DirectX?
Lord Ubik Apr 5, 2014 @ 9:13am 
Already done. But it's not a problem, i have to format my computer to get rid of other problems, maybe will solve something about this!

Thank you for your help, i will make you know if by reinstalling windows something changes!
tschumann Apr 5, 2014 @ 9:51pm 
Okay well good luck. I'm really not sure what the problem could be as all the obvious stuff seems fine.
Genesis (broadcasting) May 26, 2014 @ 8:42pm 
Did reformatting your computer change anything ? I've no problem with the game, I'm just asking out of curiosity.
sePL80 May 28, 2014 @ 10:14am 
I also had a crash on startup, but I just had to find the .exe of the game and change its compatibility properties to "start as administrator", and "Windows XP" compatibility. I also deactivated "visual designs?" or what it´s called.
Lord Ubik May 28, 2014 @ 1:37pm 
Yep, it solved everything. I probably had a problem with how my computer handled the hardware, but formatting solved the problem.
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Zeno Clash > General Discussions > Topic Details