Bass notes not being picked up

[Amy]

Increased my gain to 10 checked mic volume levels I use passive pickups. Game played totally fine the other day ive even tried TWO cables. The game is not detecting my open E string and I have to lick the strings alot harder than before for them to be detected. Been calibrating more than playing very frusterated what can I do at this point?

[Boris the Animal]

How old are your strings and did you recently change them to another gauge? Is your pickup at the correct height or does it need to be raised? Are you certain it's not registering or is it marking it as a miss from too much pressure, thus sharping the string? If you're pressing the strings hard, you could be doing that. Check your "Windows Recording" settings for both "Allow applications to take exclusive control of this device" and "Give exclusive mode applications priority" are enabled. Thus, Rocksmith can adjust the levels of the Realtone Cable from within the game. Also check your Lag to display settings. if you have a decent PC it should be near or at 0.

[Amy]

Thank you for the great reply however ive tried majrotiy of this bull ill try one more thing. The thing is the game was working perfectly one day then not the next nothing had changed. bass is brand new strings are new every thing was perfect. I also have a passive pick up. Im not sure how things could change so much not doing any thing.

[Boris the Animal]

Originally posted by Amelia:

Thank you for the great reply however ive tried majrotiy of this bull ill try one more thing. The thing is the game was working perfectly one day then not the next nothing had changed. bass is brand new strings are new every thing was perfect. I also have a passive pick up. Im not sure how things could change so much not doing any thing.

Ok, then it seems that we may need to focus our attention instead to your pc. Please make sure that all devices plugged into any usb ports are detached and only the RS cable in connected. Also, please close all other applications so that only RS is running, that way we can see if anything is interferring. You may have some apps running in the background, so pressing control + alt + del once to get to the task manager, and closing anything running in the "Apps" category. Leave everything in the "Background Apps" category alone as those will be needed.

Try running RS again and see if you still have the same issue. Please try this on more than one song just to be certain that you're getting the same result. We'll see if this either resolves the issue, which could be other apps interferring and/or another device possibly conflicting. If it doesn't help, please let me know if anything different occurred. Also after you've disconnected all other usb devices, look in device manager and see that you don't have any idicators on the RS cable, such as an exclamation mark. We want to make sure that the Real Tone cable is running correctly. It may be a new windows update that is now causing the issue or something else.

I am leaving for the evening, but I will check back to see how this went for you. Someone else may offer help in the meantime from what you report if that doesn't resolve your issue. If not, I'll continue to try to help as best I can after I return. Best of luck.

[Amy]

Thank you, I have no yellow excalmation marks on my devices and theres no other applications interfering with the program. I had 2 errors before but I reinstalled my usb plug and play devices and they are working correctly now ive also tried using all my usb ports. The cable BOTH of them appear to be working very well as they pick up even noises outside some times but still fail to register my open E and most notes without struming them fairly hard. even directly right above the pick up.

[Boris the Animal]

Originally posted by Amelia:

Thank you, I have no yellow excalmation marks on my devices and theres no other applications interfering with the program. I had 2 errors before but I reinstalled my usb plug and play devices and they are working correctly now ive also tried using all my usb ports. The cable BOTH of them appear to be working very well as they pick up even noises outside some times but still fail to register my open E and most notes without struming them fairly hard. even directly right above the pick up.

When you say that you increased your gain to 10, I assume that means literally to 10 on the level. What number is it put to when you calibrate your bass? Is it picking up the low E while you calibrate?

[Amy]

Yeah its picking up the low E when I calibrate just fine.Yes 10 on the in game level. It feels like I have to lick each chord 30% harder than previously its really annoying and I cant get to the bottom of it. Also should the real tone cable be working when rocksmith is turned off? I could of sworn it was doing that originally and now its not.

[Pegasis-Vera (She/They)]

Make sure for one, that you aren't using "Emulated Bass" mode. BASS-ically what that means (like my pun?) is that you're being tuned as a guitar, but the octave is dropped like, 2 times to match that of a bass.

[Amy]

Oh I know im not in emulated bass mode. I use a dean edge 09 when in that mode my bass sounds like a thunder boom -999 I could never tune in that mode

[Boris the Animal]

Amelia, we should have had a different result from one of the tests mentioned previously. If you're not getting a different results on more than one song, using the default tones that come with the game, (rather than one you're assigning), nor is it the pickup height or any other issue I mentioned, then I'm beginning to run out of suggestions. To my understanding, you're running your Real Tone cable straight to your usb port with no other devices connected. No other audio interface, or even an splitter out to your amp is involved. Just straight to your computer with only monitor and speakers connected. No headphones or even a webcam are connected? Please let me know if any of that is incorrect.

Here's two last things I can think of to mention and if neither of these work, then you may have to discuss this with Ubisoft Support to see if they have any alternative suggestions or are able to diagnose your issue.

1.) Go ahead and go to the "Recordings" tab of your Real Tone Cable. This is the old way of doing things and really shouldn't have to be utilized except in severe cases, as the new calibration should have the cable set correctly. Turn you cable up to 20 and click ok. See if your low E registers. If not, you can turn it up to 30, but keep in mind that turning it up too much can start introducing new problems rather than resolving them. If that doesn't help to pick up your low E, keeping all other strings picked up correctly, then try 2.

2.) Try this llink.
https://www.reddit.com/r/rocksmith/comments/1w0hes/notes_on_low_e_6th_string_not_registering/

I'm not certain any of these suggestions will help as I already mentioned some areas of them.

If neither of these work, then I'm out of suggestions at this time.

[Amy]

I tried putting my mic volume where you suggested this actually made it much much worse now almost no notes register. If I could just increase the volume some how things would be perfect. I have no idea how it worked fine before and it changed in a matter of 1 reboot. Can I ask a question though? Should the real tone cable be making sounds through my speakers when the game is turned off? I could of sworn it was doinig that before now when I lick the strings it just makes no noise what so ever. I cant remember though because I have been so frusterated.

Thank you so much for all your help you have been far and beyond the most knowledgable person to help me so far. Thank you

[Amy]

Okay so im in my recording window for windows. and if I hit the E string fairly hard the volume meter does go up a little but no other notes hardly make it even move. I feel like originally it was filling up all the way

[Boris the Animal]

Originally posted by Amelia:

I tried putting my mic volume where you suggested this actually made it much much worse now almost no notes register. If I could just increase the volume some how things would be perfect. I have no idea how it worked fine before and it changed in a matter of 1 reboot. Can I ask a question though? Should the real tone cable be making sounds through my speakers when the game is turned off? I could of sworn it was doinig that before now when I lick the strings it just makes no noise what so ever. I cant remember though because I have been so frusterated.

Thank you so much for all your help you have been far and beyond the most knowledgable person to help me so far. Thank you

If you have the Real Tone cable connected to the usb port when you boot/re-boot your pc, then you may hear your guitar through your speakers. You may want to disconnect your real tone from the port, reboot, then connect the Real Tone cable when you start up RS. It's hard to say f this will make a real difference in what's going on, but it may. It's hard to say with so many different machine variations, drivers, applications, etc... but I would say that it's worth a try.

As far as what you said about raising your cable over 10 and it getting worse, then I think it begs the question if you lower the cable to 9 or 8 to see what the result would be better, worse, or indifferent.

As far as your volume meter, I'm not certain what volume meter you're referring to. The RS one in calibration or is it a meter from your audio application, such as a Sound Blaster or another device? Hard for me to say, but again after you change the cable properties and raised the volume, it may be picking up too much that's interferring with your tone being heard.

You did say these are passive pickups, correct? Your bass sounds fine when connected to the amp directly, (not computer in the mix here)? I ask since I want to be certain there isn't a ground issue or something else interferring on your bass itself.

[Amy]

yep. So in the recording sounds on the volume bar on windows If I have the record volume set to 30 or so almost no notes are picked up. Ive had it at 100. In rocksmith with the input over ride turned off I have a worse experience. I have the volume on recording set to 100 and the input gain over ride in game set to 10. I am having better results but its still not very good. I cant calibrate my bass with the input over ride turned off I can never get it loud enough during the make some noise phase. With it on I can however no problem.

I think we are getting closer to the problem Though.

[Amy]

Oh and yes the dean edge 09 has 1 bass soap bar pick up.

[Boris the Animal]

Originally posted by Amelia:

yep. So in the recording sounds on the volume bar on windows If I have the record volume set to 30 or so almost no notes are picked up. Ive had it at 100. In rocksmith with the input over ride turned off I have a worse experience. I have the volume on recording set to 100 and the input gain over ride in game set to 10. I am having better results but its still not very good. I cant calibrate my bass with the input over ride turned off I can never get it loud enough during the make some noise phase. With it on I can however no problem.

I think we are getting closer to the problem Though.

That's going into what I had mentioned above that if the cable is turned up too high, it will impede our progress as it's too sensitive.

I didn't see a response for what your results were if you turned the RT cable down to 9 or even 8. It really shouldn't be getting a better result unless the calibration isn't being set correctly. Just to make sure I'll mention the way method best used for calibration. First, lets go into your Tools and check the settings. You should see "space Tools" listed at the bottom of your screen. So press your spacebar and then click on "Options". Click "Audio Settings" and check that "Microphone Settings" is off/disabled. "Audio Exclusivity" should be on. "Input Gain Override" should be off. You'll have to hit enter to actually see that it's off/disabled. We were kinda overriding that by going into the "Recording" options on the cable, but that was only for testing purpsoses.

Once all of the above has been checked, press the "escape" key to go back to the song listings screen in RS. Prss "control" for Path/Input and double check that it says "Bass Guitar" in Path, and "Real Tone Cable" in input. Press "escape" when all of that is checked. This is to ensure that nothing has changed or been set to something else which would hinder our progress in finding the issue.

Now to check calibration. Go to any song and once in a song when the tuner is displayed, press the "enter" key to calibrate. Make sure your volume is turned all of the way up and make some noise. When it says mute, stop the strings and remove your hand. Don't keep your hand on the strings killing all noise as we want to allow the calibration to hear the pickups natural pull of the strings when the strings are not ringing. Finish the calibration.

What are the results for checking all of the above?